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May 2023 by Allen M.
Amanda F have you ever thought about moving out of Florida, we could really care less if you're here or not, you've already screwed it up, so maybe move back out of here and make Florida great again then you want to worry about the bank go back to where you like it so much
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September 2022 by Robert Mcvey
Just a good bank friendly people that work there.
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August 2021 by Andrew
One of the best local banks around. Helpful and friendly staff! Also an easy to navigate mobile app for online banking needs. I recommend to anyone looking to get started with a personal or business account.
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May 2021 by Amanda F.
Although I appreciate the branch that processed my mortgage and opened my checking account when we moved to Florida, corporate customer service is terrible!! The 2nd star is for my Lakeland, FL branch...but corporate customer service deserves no stars. Not only did I have to wait for over 45 minutes to talk to a representative, she was abrasive and rude when all I needed was my account information to make a deposit so my mortgage payment would clear my checking account. My documentation is held up in the USPS forwarding system so she drills me for reasons why I need MY account information. When I said for the last time that I want my account and routing number to order checks she stated she could order those for me. NO!! I WANT MY ACCOUNT AND ROUTING NUMBER. Why is that such an aggravation for her?? She got snippier and decided to ask me my a dozen questions beyond the normal identifying information just to be a control freak. You need to retrain these people to handle customer calls in a polite way. Once my old home sells and this mortgage is paid in full, you can BET I'll be closing my accounts...ALL of them. BB&T has this customer service team beat hands down. This occurred on 5/11/21 at 4:29pm. She needs reassigned before you lose more customers!!
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April 2021 by mobile war
They close way to early so unfortunately I can’t get to the bank ever. Because of this my account got over drafted I was able to transfer money before the pending charges went through but they still charged me an overdraft fee which in turn over drafted my account again and they charged me yet another overdraft fee and won’t close the account until it’s paid and I still can’t get to the bank to pay it ???? so they will keep racking on fees until I take a day off work to fix it
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June 2020 by Nathan Guteras
Helpful in drive thru. Atm was not helpful
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February 2020 by Hezzie Russell
Never open at the write time so not good for me
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August 2019 by Carmetta Faniel
Love, love, love, CSB for my business and my personal accounts!
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April 2019 by rodney cooper
changed the staff
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November 2018 by Judy Louis
I used to love the stuff but now they have new staffs. The new ones are not as customer oriented as the old ones and the ones before the old ones. I mean they are new maybe it will be different in the future, but so far I have not had a great experience. (And I dont normally do reviews I am only writing this because something had actually happened but I'm not going to say what and who)
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August 2016 by Nathaniel Mercer
Great Staff!
