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“When my wife and I were looking to purchase our home, we chose Trustco Bank. We could not have been happier with the service that was provided. The staff and branch manager are tremendous. We sold her home and moved out of country, but still feel like part of the family. Deborah Rivera is a top-notch branch manager and trust at our interest stateside it’s taken care of. Thank you Deborah, and please give the team a pat on the back!”
“Axiom branch Bank in Walmart is a secure convenient bank that I use regularly. I always receive excellent professional service from Samantha Serrano, Assistant Branch Manager”
“I the them all there very nice and pleasant helps you out with everything you need that could be why some people feel that they are slow they work very great with us I can't say anything wrong about any of them maybe the phone but not anyone from T.D.Bank there is one guy I will have too get his name and put it up here is very outstanding and I can't believe what a woman was saying too him and he was trying to help but he couldn't get a word in it know more then just got off his phone”
“"I recently visited South State Bank in Winter Haven and had the pleasure of working with Chris. He was not only knowledgeable but also incredibly patient and attentive to my needs. Chris took the time to thoroughly explain everything, making sure I felt comfortable and informed throughout the process. His professionalism, combined with his warm and respectful approach, truly made a lasting impression. I am deeply grateful for the outstanding service he and his team provided, and I highly recommend them to anyone in need of reliable and friendly banking services. Thank you, Chris, appreciate the hospitality and the entire team at South State Bank!".”
9AM - 5PM
2075 8th St NW, Winter Haven
Banks
“Drive-through on the first of the month was not busy. Usually is extremely busy but it could have been the time of day 3-3:30 pm. Tellers are always courteous and professional. Have been with Mid Florida for over 25 years.”
“My dog and I love Leela (drive through).She is always very cheery, greeting us with a smile no matter what time of day. She gives my pup a treat (now my pup believes) that the capsule in drive through is a never ending treat receptacle.All kidding aside she is very lovely. I do also like banking with South state, always very easy to deal with...But really, Leela deserves a raise.”
“2/7/24 stopped in to get $Bill's for stuffing Valentine cards for grandkids. This was my 3rd bank to visit. A++++ TO THIS REGIONS BANK In Winter Haven. Talk about a difference in customer service!! THIS BANK WINS HANDS DOWN! THE MOMENT I Walked in to the FANTASTIC FRIENDLY TELLER ! Honestly has me thinking about transferring our funds to this Regions Bank. YES .. there is rhat much of a difference in customer relations!!!”
10AM - 4PM
3010 Cypress Gardens Rd, Winter Haven
Banks
“Nikita have been very polite and helpful finding some transactions on specific dates. Even though dates were past due and did not got all information I need, she treat me with all kindness and availability to help.”
9AM - 5PM
1350 6th St NW, Winter Haven
Banks
“Went to get some documents I could not obtain online, although they were busy anything that did not require specialized attention was taken care of very timely, I can’t remember the name of the Haitian lady that assisted me, but if you’re reading this, thanks, you were very sweet and quick to resolve your clients needs.”
“I honestly have to say that Ive gone to midflorida as an outsider to another credit union and they have been awesome and actually have made me feel so good that Im thinking of changing to midflorida. They are local and my credit union is almost 1:45 minute drive. Midflorida seems respectful and fast. Everyone my son and I have met has been great.”
9AM - 5PM
5540 Cypress Gardens Blvd, Winter Haven
Banks
“My main bank is based out of Seattle with no local branches so I use Midflorida to access my account when I need. As someone who isn't based with Midflorida I've always experienced quick, pleasant, and helpful customer service when I walk in.”
“My husband and I came in to this location to open an account for our daughter. We had made an appointment but came early to see if we could be helped sooner. Marco helped us and was absolutely wonderful!”
“Absolutely the best customer service at this WF location. I spoke to the manager Monique on the phone after a horrible experience at another location. She was so nice and professional and reassured me that if I came to her location, we would be helped. We were paired with personal banker Katlynn and had the best experience. She had our accounts fixed within minutes. These two ladies gave exceptional service and were pleasant to work with. Thank you Monique and Katlynn for taking the time to help us and not turning us away like Haines City did. You two are an asset to WF and I hope they know that!!”
“Visiting this center today Saturday and had a great experience! JOSE (teller side) greated me with a smile and asked how can he service me today. I Just needed a credit card Statement love his willingness to help me seconds of me walking in the bank. He has a great attitude and friendly smile ?Very good attention, he helped me in everything, spectacular, he met all expectation. Thank you ?”
9AM - 5PM
510 W Central Ave, Winter Haven
Banks
“Amazing customer service! It’s always a pleasure going to this branch. 2 other locations nearby closed down so I’m sure the staff here has been under immense pressure especially considering the current pandemic. They always greet you with a smile regardless of how their day has been going. Sometimes we just don’t give enough credit and respect to the workers who interact with the public on a daily basis. It constantly takes an infinite amount of patience and dedication to provide the highest level of care to the customers. We appreciate you!”
“Staff members at this bank are so helpful when our family visits. They are friendly, engaged, and helpful when we have questions about options and policies. They went the extra mile to help us when a family member's credit card was stolen. The Lobby is always clean. Sue helped us out of a bind recently; we appreciate her help, and everyone else's over the years.”
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“Wow! What can I say about Laura but she is the best. Her professionalism and courtesy towards customers is #1! She went above and beyond and helped us out of a difficult situation. Thank you so much and I hope we can work together in the future.”