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February 2024 by Keely Champagne
I dropped my Leo diamond engagement ring off at this store to be sent out to repair a broken prong. My diamond was a near colorless VS1 diamond, when my husband and I came back to pick my ring up immediately I could tell something was wrong with my diamond. Not only had the setting been completely changed without my permission the diamond was now brown. I questioned the diamond appearance and was made to feel like I was crazy by all 3 employees. The manager found my diamond number under the microscope and basically said it’s your diamond it’s completely fine. We immediately went to Kay in the Florida Mall and the second I handed over my Leo diamond to the manager she said my diamond had been burned during the repair and needed to be replaced without even looking under a microscope. The customer service was night and day and we ended up upgrading my ring during our experience at the Florida Mall location.
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February 2024 by Brenton Stowers
My delightful experience at Kay Jewelers in the Winter Garden Village at Fowler's Grove was simply enchanting. The atmosphere exuded luxury, yet the warmth and expertise of the staff made us feel right at home. Craig, Tom, and Gui were exceptional hosts, providing impeccable service and adding a touch of refinement to our visit. The friendly ladies of the establishment made my wife feel like she was among trusted friends, enhancing our experience with their genuine hospitality. Despite the opulence, there was no pressure to buy, allowing us to leisurely explore the stunning jewelry collection and benefit from comprehensive warranties. The seamless blend of efficiency and tranquility orchestrated by the staff made our visit both indulgent and relaxed, epitomizing a truly exceptional shopping experience. I wholeheartedly recommend Kay Jewelers at Winter Garden Village for anyone seeking a sanctuary of sophistication and luxury in the world of fine jewelry. Well done to the staff for their outstanding job. We will most definitely visit again soon.
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February 2024 by Len Olah
Sharon has been great throughout my shopping experiences at Kay
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February 2024 by Jonathan Kellam Sr
Enjoyed going into the store today. Sales person was very polite and helpful. He really made our experience Very pleasurable.
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February 2024 by Stephanie Garcia
Barb was so helpful in answering all my questions and she got a wish list started for me. Thanks again, Barb!
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January 2024 by Keely Ricketts
We bought my fiancé’s wedding band here and could not be happier with the process! Very quick and easy, Tom was such a great help!
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January 2024 by Clay Dahlin
Love this location. The staff is amazing and very helpful.
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January 2024 by Fulltime RV Nomad
Marina and her GM were great. They went the extra mile to help me with warranty claims.
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December 2023 by Mauricio Ruiz
I recently purchased a ring for my daughter's birthday from this jewelry store. At the time of purchase, I was informed that resizing the ring would cost $25. However, when I returned to have it resized, the cost had increased to $60 or I could purchase a $100 warranty that included resizing. I found this to be misleading and frustrating. While the salesperson who assisted me was friendly, the management could have been more transparent and consistent with their pricing. I ended up buying a warranty that didn’t want and have to wait 3 weeks to get it back!
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December 2023 by Ana Buznego
I am so please with this particular store. Tom, the store manager, went out of his way to give me the best offer and value for my jewelry. If you come to this store, ask for Tom to help you. Definitely, great customer service.
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December 2023 by Pat Cruz
Wonderful experience at Kay in Winter Garden . We had issues with the Kay in Clermont. Gui and Greg were great in helping us straighten out our account and went out of their way to make the experience great. Thanks again for restoring our confidence with Kay.
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December 2023 by Jessica Fonseca
Walked in to browse for MIL christmas gift with no idea what we were looking for. Tom asked all the right questions to help us narrow down our search! He was patient and kind as we changed our minds a few times but finally settled on a beautiful sapphire piece. he explained the protection plan and cleaning well. 10/10 will be back again!
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December 2023 by Angelina Marie
Miss Barb was amazing yesterday! She was very knowledgeable, kind and super patient as I asked to see a few different pieces! Anytime we walk into this location, every associate is kind and ready to assist.
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December 2023 by Justin Bolin
Arrived at opening to an empty store wanting to get my daughter’s ears pierced after their website not working to make an appointment, was told they could not do it because it was a busy weekend. When I made the point that there was no one in the store and there were 4 employees standing around, the response was “it’s going to be busy, we’re not doing it”. I hope the owner of this store realizes the quality of his management.
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December 2023 by Shelley
I had a great experience shopping at this location. I came in with an idea of what I wanted and the staff helped pinpoint an exact item and explained everything along the way. Very happy with my purchase and I will be visiting the store again.
