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January 2025 by Jaine Vincent
I have been coming to this bank for months for a business I manage multiple locations for. I do not have this problem anywhere else - the teller Marcely Reyes, ALWAYS gives a problem for the deposits - honestly if you don’t like doing them I don’t understand how she is a teller? For months this is happening, and making me wait sometimes an hour. Very unprofessional, for a business client who has been coming there for years - it it’s nothing new. You’re better off going to the dr.Phillips location
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December 2024 by Nicholas Eggebrecht
Very poor experience.
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December 2024 by Carrie Bradshaw
One of the slowest banks I've been at. The bankers all seems to be busy doing absolutely nothing.
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October 2024 by Monica Paz
A secure, efficient, friendly place to banking
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September 2024 by Killer B
Super fast and smooth get in get out no problems.
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May 2024 by Jeeda Nemeh
Nice staff
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May 2024 by Gisel Padron
Great bank to deal with, happy so far. Thank you
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April 2024 by Brendan Masterson
Slowest bank in the world. The community would be better if this branch closed. It lowers the average of the surrounding area.
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January 2024 by Vic Parsaud
10 year customer and they charged me two overdraft fees and won’t reverse them. lady was extremely rude and didn’t care to lose a customer.
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December 2023 by Nicolas Molina
Staff is very friendly and kind at this branch. Having said that, I had the worst overall experience with 5/3 bank. I have 2 international wires lost without a trace for almost a month, and 5/3 still does not seem to find the way to tell me where the funds are. My case jumped from employee to employee, all off them very kind but no results so far. None of them can give me an answer other than, "...we requested our wire room to put a wire trace on the funds one week ago, and we are waiting for the other bank to respond...". I hold multiple accounts in multiple banks in the U.S and overseas and never happened to me something like this. I can say for a fact that their replies are always very fast and efficient, especially if some wire needs to be traced because it hasn't reach the beneficiary account. I have been at this branch in person no less that 6 times for this issue, sent multiple emails and called multiple times. Today I finally got to speak to a branch manager and got her promised to help me figure this out. Will update my review after the issue is resolved.
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August 2023 by Taylor A.
I have had this bank for years, & this has always been my go to branch. Whenever I go in they are always friendly no matter who I see, and they always recognize me (even when I don't recognize them) and ask about my parents. On multiple occasions they have given me invaluable advice and talked me through sticky situations, always bending over backwards to help me get what I need, which sometimes includes them coming up with creative solutions. Super friendly and knowledgeable people, great to go to not only for banking but also for learning about anything money related. Fifth third app is also great and very user friendly.
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July 2023 by L
Used the ATM last week, to deposit money that I needed to pay my card. The machine took the money and said there was no money and didn't give me a receipt. The money wasn't deposited into my account. I ran to the bank, the doors were closed but there were still people inside. I explained the situation through the glass door and they said they were closed and I had to call tomorrow morning. I understood, called all morning before work, no one picked up. I was unable to go since by the time I get out of work, the bank is closed. I finally got ahold of them today and they tell me that there is nothing they can do because the ATM is from a third party and all they gave me was a number. I've been on a 20 minute call, being asked questions to prove that I did deposit the money. Definitely don't recommend using their ATM.
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July 2023 by Francisco Valdes
I love this branch. Jen, is so helpful and the staff always go above and beyond to help me when I have questions.
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April 2023 by David R. Aguilar
The staff is extremely kind, thoughtful, and very efficient.
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March 2023 by Mark Meyers
Just went to this location to make a simple deposit, they only had one teller working on a Saturday, waited with other customers almost 40 minutes, was told I needed the full account number to make the deposit and the current system could not call up the account by a name, no wonder their stocks tanking with massive withdraws, very sad
