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December 2023 by Ted Pizio
Great bank!
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June 2023 by Kevin D.
Called Saratoga branch on Congress St to pay off mortgage last week. they called department for payoff amount for monday june 19. mortgage dept responded with payoff amount. Manager setup payoff meeting for today june 19. here i sit with check in hand outside the bank which is closed for juneteeth. how did the manager not know the bank was closed and how did the mortgage payoff folks preparing the paperwork not flag this??? Guess you now know why we are paying it off, crappy communication, lost files, and rotating personnel that are not properly trained. very sad and pathetic there right now. time to go to another loxal bank.
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February 2023 by Phillip Walter
The only thing I don't like about this bank is their atm machines. They are set too far into the buildings wall and more importantly they don't take and read cash or check deposits. You need to use envelopes, which delays availability.
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October 2022 by Sali S.
On 10/19 I went into this Trustco location to open a business account, I met with the bank manager Mr. Hernandez who did not provided me with the correct information, he BS me the entire time I was there. He had me sign several hard copies of documents and create a user name. He took my personal information , my company personal information. He told me that he will have to get with with me the best next to see if Trustco will able to do business, when do a bank have to interview you to open a business account, I knew someone wasn't right. After I haven't heard from him. I reached out to him. He never returned my calls until I emailed him. Mr. Hernandez told me that Trustco bank will not be doing business with my company, when I asked him why, he told me that it's Trustco compliance department that didn't approved me, which was a lie. He went on to say it's not you, it's not personal. Well it was personal, I called another location and opened a account with no issues, no approvals needed. Another location took an hour to opening up my account with great customer service. Which leads me to believe that while Mr. Hernandez was assuring me that it's not personal , his decision was a personal one due to an employee of his Pearline Ganganna Jivraj. Who influenced him into not doing business with me or my company. I believe Mr. Hernandez did not act in the best interest of the institution he represent and fail as the branch manager to provided the type of service he was hired to do and to let an employee influence him into making a bad decision tells me his not Ms. Ganganna Jivraj needs to be in the position they are and should be terminated by this employer for not following company policy, for not act in the company best interest and for mishandling customer information. I feel that everything I sign in that office can be used by these two individuals to harm myself and my company.
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January 2021 by Lakota Trading Post
Amazing Service we opened our small business account there, we were too busy to come to the branch Jose Hernandez the branch manager came to us. We are treated like a Fortune 500 Company. Hands down the best service we ever had !
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September 2017 by Natalie G Onofre
Excellent local bank that truly cares about their customers. Alexis and Pearline - manager and associate - know my family and always ask about how I am doing in school and other activities when I visit with them. Will be sad to be closing my account with them soon due to moving cities, but I have been so happy with the service and care I have received here. Great services as well the bank itself has to offer- traditional and secure. LOVE THEM!
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June 2017 by Natalie Guettler
Excellent local bank that truly cares about their customers. Alexis and Pearline - manager and associate - know my family and always ask about how I am doing in school and other activities when I visit with them. Will be sad to be closing my account with them soon due to moving cities, but I have been so happy with the service and care I have received here. Great services as well the bank itself has to offer- traditional and secure. LOVE THEM!
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December 2016 by Mike Barefoot
Opening up our small business account at the Windermere Trustco Bank was the BEST decision we have made in a long, long time. If every Trustco branch has the level of customer service as this one, they will be around for a long time. The 4 ladies are the friendliest and are always willing to help us out. I worked for Wells Fargo Bank as an appraiser for over 15 years and had all my accounts with them. Every time I would walk in the branch or go thru the drive in, they were always pressuring me to meet with a counselor to open an unwanted account or open a line of credit. The smallest transaction became such a hassle that I finally closed my personal accounts with them and opened new ones with Trustco. From Gabby to Pearline, to Messerrette, to Alexis, they are all so kind and helpful and really know the ins and outs of banking services without any pressure. My husband and son enjoy coming inside. The staff is always so friendly and kind. I have never had customer service from any bank, store, or business that matches the ladies at Trustco. We are always telling all of our friends to close out their accounts at other financial offices and come to the Windermere Trustco branch. I can't wait to bring them a batch of my Christmas cookies to thank them for being so kind to my family. Lisa Barefoot Appraisal Services, LLC
