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“Extremely happy with how our puppy Bella's grooming services went. Dennis made sure to take in all of our suggestions with ease and did an amazing job! Would definitely go again.”
“Shipping was fast. Packaging was secure & kept warm. Snake was healthy. Snake has done well & eaten. Customer service is on point. Plus we placed our order right after a hurricane & just before another & they still did an awesome job all the way around.”
“This was our first time visiting Wolf Gang and Aubrey and Samantha were so welcoming.. Coco was hesitant about being in a new environment but they were able to calm her and bathe her. Thank you ladies!”
“Customer service at this location is A+. I’m really happy about the way they take care of my dog when getting a bath and/or haircut. Service is also done pretty quickly compared to other places. I definitely recommend them!”
“Wonderful place to get healthy dog food for your doggy!! Rick's Dog Deli has changed my dog's life. He went from having major pancreas problems and allergy issues to being healthy and active again. He's 11 years old but you wouldn't believe it from how alert, active and happy he is. Thank you for changing Odin's life!! All of the staff are also amazing. So very happy my vet recommended this place.”
10AM - 5:45PM
220 S Dillard St, Winter Garden
Pet Stores
“Kim and Co are absolutely amazing. I'm a new dog owner and really don't know anything about proper nutrition for puppies. I visited Gracies for the first time this week and they took the time to explain everything and make plenty of recommendations for my stubborn, picky, pooch. Also told us what food can make our certain breeds stomach sick. They truly care about my pets health and I know I'm getting exactly what my puppy needs. Thank you Gracies! I will be back once he runs out of food!”
9AM - 7PM
18 E Plant St, Winter Garden
Pet Stores
“I take my Megan girl here every 4 weeks to see Emily and I would highly recommend! They are easy to book with, clean, and this is the first groomer my girl actually likes going to! All the staff are friendly and welcoming and they seem like a great team! Thank you for always taking care of my girl!”
“This company is a great company to do business with down to earth employees willing to help you always welcoming you at the door I try to give them much business as possible they have most of your farm needs if not look online as they have many other options to get for you farm needs with fast shipping to you”
“Gabi was so wonderful with grooming my bernedoodle, Cash. She has such an amazing passion and love for dogs. She did an excellent job and went above and beyond to get to know my pup and make him feel comfortable.”
“I was there today. Not busy. Looking for wet cat food. Clean. Nice environment. Had what I was looking for.
The pets I saw there in clean cages.
My gator neighbor would be proud of me buying a Gator pet ID tag”
“My French is Chole got her paw stuck in my small cross body purse when I lifted her out of her car seat, I couldn't see how it was stuck but she was in pain, one of the customers on her way in tried to help but couldn't so I went into Pet Smart and asked the cashier if someone could help me get her unstuck. So he called the manager, who successfully got her paw out without causing physical harm. I really appreciated everyone's help. Thank you”
“It was my first time there and they were so lovely! My dogs are seniors and they were so gentle with them, thankfully. I would take them to PetSmart grooming for years and every time they came back their anal glands would be irritated and their skin too. I moved and wanted to try a new place and the good reviews and how close it is to my house drew me to this place. I’ll definitely be taking my babies here from now on! The cute bandanas and the little jewel on my dog were by far the cutest and really topped off the best groom they’ve ever gotten. Thank you!”
“It was a nice change of pace to find a dog-centric shop in Disney Springs when looking for gifts for Parker, my West Highland White Terrier (Westie). A small shop loaded with Disney inspired items for my pooch!”
“My gosh this is such a delicious spot for pup cakes/cupcakes & treats. Some serious TLC goods made & decorated to perfection. I got a couple of cupcakes & my pup was obsessed. I tried a little too & I was jealous. Customer service was very friendly & on point. Wonderful experience. Call a bit ahead to order birthday cakes. Definitely recommend & will be returning!!! ??”
9AM - 7:30PM
7600 Dr Phillips Blvd, Orlando
Pet Stores
“Staff was super friendly and attentive to our Maltese they have a lovely assortment of baked goods for pups and by far one of the best grooming services in that area of town 10/10”
“Very friendly staff but I will say some of them don't know what they are doing and need better training especially when it comes to the fish center they need to learn more about what they're are selling. Other than that the staff is really helpful and I appreciate them so much.”
“Been shopping at this PetSmart for going on 2 years, thanks to the addition of our zany labradoodle, who not only loves shopping there, but also loved puppy classes, and then privates, with Camille (who is a 10!).
The store stocks a ton, and will price-match both local competitors AND major online competitors. A few caveats, one that really sucks, if I'm being honest. While Petsmart will price-match competitors, I never expected that the single biggest "competitor" I would have to constantly ask them to price-match is... their own chain!
It is beyond me why a large, reputable chain such as Petsmart has completely different pricing online than it does in-store, for the exact same items! For example, our dogs edible bone treats (a girl has to have her afternoon snack each day)... $16.99 on the shelf in the store... $11.52 on Petsmart's website. So if you don't order online for delivery, or for in-store pick-up, or ask for price-matching inside the store, for the exact same item you will pay over 32% MORE for the convenience of driving to the store and buying off the shelf (all promotions, both online and in-store, apply to either price, but still... that's ridiculous!).
And it used to be easy to have the clerks price-match, even if it was their own store, but you still had to bring up their website on your phone each and every time (and this store's wifi is very spotty, as the cell service in this shopping area is horrible on a regular basis), and you have to prove to them that it's the current date/time stamp on your screenshot (I always have to screenshot b/c the wifi doesn't work well enough most of the time, so I have to plan ahead before I leave home... again, ridiculous). WHAT'S WRONG WITH YOU, PETSMART? Why do you inconvenience your customers AND your great team members, who... with their "new and improved" cash register/computer system, went from the cashiers having the ability to apply price-matching, $ off coupons from competitors (warning, you must print and bring in $ off competitor coupons unique to the competitors' stores, not just show it on your mobile device).
But now... the cashier has to have a mgr key in every single price-match... the lines take forever now, whereas before, they were always pretty speedy. This is zero reflection on the great team members in our store - everyone tries so hard to be friendly and helpful, but this method of trying to take advantage of customers who are loyal and shop in-store, without advising them of often MUCH lower prices on Petsmart's own website... that reeks of "shall-not-be-mentioned" competitors who should be ashamed of how they try to mislead customers. This does not at all match with Petsmart's customer service credo - not in the least!
Ok, all that being said, we've always found the team at this store to be amazing, and knowledgable! We've made friends forever at this store (as has our little fuzzy girl). And that's what keeps us coming back! Gotta take 1 star off for the ridiculous price-matching debacle, but otherwise, 5-stars all the way around!”
“The staff is very knowledgeable in the art of aquariums and aquatic plants. The staff of the store in particular has been extremely helpful for me as I have started this new hobby!”
9AM - 5PM
3912 Town Center Blvd, Orlando
Pet Stores
“Took our puppy for grooming yesterday, they did a fantastic job!! We couldn’t be happier. They actually listen to your requests and make sure they are adhered to and it results in happy puppies and happy parents. They know what they are doing. I’m so happy!Thank you Melanie and Maria. You have made us customers for life!”
9:30AM - 6:30PM
5054 Dr Phillips Blvd, Orlando
Pet Stores
“I love ❤️ this store!! So do my greyhound Douglas!! He took pictures with Santa and The Grinch in December. He loves his baths that the groomers give every month! He also gets to pick out a chew from one of their pink buckets! That’s his favorite!! ?”
“We are so happy that we found the best dog sitter for our black lab, Lilo. Sofia not only provides the best customer service, she treats Lilo like her own fur baby and takes such great care of her!”
“This is the best pet store around Hector is an awesome person and he is very knowledgeable on every pet that he carries in the store I just bought two conures and a cockatiel and I am very satisfied with the price and very satisfied with the customer service”
“Each employee I encountered while at the store was friendly and helpful. The store had everything I was looking for. The location is conveniently located by milenia mall in orlando.”
“Such a great experience! My daughter did so well interacting and the place was clean, nice staff, and the dogs were so cute and sweet. The facilities look well maintained, which makes me believe it’s a nice place not one of those dirty pet stores you hear horror stories about. We will be back!”
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“We absolutely adore Paola. She is the absolute best with my chihuahua, she took the time to get to know Lindy and my dog trusts her. I swear this lady is a dog whisperer.”