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October 2023 by Julia
Virginia Ann and Jim are wonderful. Very kind and true experts! Great family-owned and operated small business. Highly recommend them for all your jewelry needs, selling, buying, bespoke, luxury jewelry. Warm, comforting, welcoming family and absolutely great, beautiful store!
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October 2023 by Sami Ammar
Melania and Amanda were an absolute pleasure to chat with while getting my watch adjusted. Would highly recommend stopping by here for all your jewelry needs. The team is highly knowledgeable and you can have confidence that they will take care of your product.
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August 2023 by Joey T.
I was not happy with the customer service here. Husband and wife were practically bickering the entire time I was there. Very Unprofessional. I had a ring repaired and I do believe they are charging too much. They re-sized the ring also and now it's too big. $800.00 total for the final bill and I was told it would be $650.00.. I sure wish I had never walked through their door. My fault, I should have research my options. Won't ever go back.
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July 2023 by Johnathan Mohr
Overpriced Battery ReplacementMy Disappointing Experience at this Overpriced Jewelry Store...I recently had an extremely disappointing experience at this store, and I feel compelled to share my dissatisfaction with others. I visited this store with the intention of getting a simple watch battery replacement, which should have been a quick and reasonably priced service. However, what I encountered was nothing short of a blatant attempt to overcharge customers.To my surprise, the jewelry store quoted an exorbitant price of $45 for a mere watch battery replacement. Considering that I was able to purchas a pack of 20 batteries from Amazon for just $6, and it took me 10 seconds to replace the battery myself, this price seemed completely unjustified and unreasonable. It's hard to comprehend how a simple task like changing a watch battery could warrant such a hefty price tag.In this day and age, where information is easily accessible, it's disheartening to see this business try to exploit their customers in such a blatant manner. It's evident that the store was attempting to capitalize on customers' ignorance, hoping they would pay whatever price was quoted without questioning it.Needless to say, I declined the battery replacement at the store. Instead, I opted to replace the batteries myself using the ones I had purchased at a fraction of the price. The whole experience left me with a sour taste in my mouth and a deep sense of disappointment. I had expected better from a jewelry store that prides itself on providing quality service.I strongly urge potential customers to exercise caution and consider alternative options before resorting to this particular jewelry store for any battery replacement or other services. With online retailers offering affordable solutions and more transparent pricing, there's simply no reason to subject yourself to such unreasonable charges.Overall, my experience at this jewelry store was frustrating and disheartening. The excessively high price for a basic watch battery replacement and the lack of justification for the cost was truly disappointing. I would advise others to steer clear of this establishment and explore more affordable alternatives to fulfill their watch battery replacement needs.
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May 2023 by The B.
Horrible and very prejudice towards brown and black people. They belittled me today by offering me $69.00 for my platinum ring setting. When I said ,"Oh no, that is ridiculous ",she gave some crazy excuse of why. I walked out and said no thank you. I'm so glad that my husband did not go here for my upgrade. I would not recommend this jewelers to anyone!!!!
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February 2023 by Ginny H.
Be careful here, we paid over 100.00 for battery watch replacements only to find out the watches were no longer working. Wished they would have told us before payment was made.
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December 2022 by andrew reiprish
I didn't know anything about engagement rings when I walked in the door. Jim was just the teacher I needed, explaining to me all the different diamond characteristics, answering all my questions, and being a wonderful counselor when it came to picking out the most important ring I would ever buy.Recently, my wife had lost a small stone in the aforementioned ring, and we stopped by to see what Jim could do. He had a replacement stone ready to go and had everything fixed in about 15 minutes.While I do not buy jewelry very often, he has earned a customer for life. Highly, highly recommended!
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January 2022 by Rex Armstrong
I recently worked for them. I quit after a short time because I wasn't getting full time and the pay was a lot less then what I'm used to. Now they decided to not pay me my last pay check and I found out by public records that they have been taken to court for this before and they lost so now I'm going to have to take them to court too. What does that say about there character.
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January 2022 by Kelly N.
I have a beautiful necklace that my son picked out for me from the GVJ collection, It's truly special to me and I get lots of compliments on it. I love the design and quality.
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December 2021 by Ramiz B.
I've called to make a appointment to get my engagement ring appraised, we set a date and they "forgot". Then we rescheduled, they confirmed the appointment AN HOUR BEFORE the time we were meeting, and then they cancelled 30 min before when were already on the way there. That itself is laughably ridiculous for a professional business, go elsewhere for professional jewelers.
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September 2021 by Shelby Lewis
Great family owned business! Jim and Virginia helped my fiancé and me pick out the perfect band and stone. Aside from leaving with a gorgeous engagement ring, we left Jim’s store feeling valued as customers as he went above and beyond to work within our budget and timeframe. Thank you, Jim and Virginia!
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May 2021 by Zaid Khan
I have a watch that I needed to be corrected in size and the workers here were amazing! They had a friendly environment and also sized the watch for me for free. I would definitely recommend this place to anybody!
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December 2020 by Krystal B.
I cannot say enough amazing things about this jeweler. Milena is more than helpful. Jim and Peter the Jeweler is attentive, patient and extremely caring. I came here to have my ring resized and they were kind enough to get it done in 1 hour- it was such a pleasurable experience and I can't wait to recommend this jeweler to everyone I know.
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July 2020 by Adam Militello
The customer service and quality work here is unmatched in the Orlando area. They are skilled jewelers who can handle just about any repair. I have had a positive experience every time I've walked in this store. The owners and their staff are true professionals.
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November 2019 by Rebekah Castano
Above and beyond top service from both Virginia and Jim. She took an idea for a dream band I had, and turned it into reality. And Jim crafted it perfectly! They know diamonds better than anyone around and are just hardworking and great people to deal with! We will definitely return for any other jewelry needs! Thanks again!
