-
August 2024 by Eduardo Linardi
I would like to express my gratitude for the outstanding service I received from Daniel, an officer at Chase Bank. From the beginning, he was extremely kind and patient with my English, which made a huge difference for me.
Daniel helped me open a business account and explained all the details clearly, ensuring I understood every step of the process. His patience and kindness made this experience very positive and stress-free.
I am very satisfied with Daniel's service and highly recommend him to anyone needing banking assistance. He is a true example of professionalism and dedication to customer service.
Thank you very much, Daniel!
-
May 2024 by Bahtiyar Mehmetoglu
Maria Sandyreva thank you very much for helping me to understand everything and answering all my questions. She doesn't just do her job, she really helps her clients to understand all the issues. Thank you for your kindness. I have not regretted opening a business account with you. Regards.
-
May 2024 by Jean Santana
Extremely disappointed with my experience at Chase Bank today. As a potential new customer, I expected better service. I walked in hoping to open an account, only to be told I needed to make an appointment for two days later. In the past, banks would go out of their way to welcome new customers, but that's clearly not the case here. It's a shame, as I was excited to start a relationship with Chase. Looks like I'll be exploring other options.
-
February 2024 by Gracey Manor
I need to use the ATM frequently and these atms are unavailable for use WAY too often..this hellscape of a bank infuriates me. Not only do they only have 1 ATM at the drive through when there's space for a second one, but even the one in the lobby is down as often as the outside one, today BOTH were down at the same time. Get your act together.
-
February 2024 by Eddie Panda
Patty helped me on a saturday and was beyond amazing . Never had service at a bank like this before
-
December 2023 by Aristides Mendez
Excellent Service and excellent attention
-
October 2023 by Amr Aboeldahab
Terrible Experience, Tried to Open Business account left with account number and bunch of papers and they said still u need to come finish the process, went back as they said they told me it’s with the relation manager come back tomorrow…I went to Bank of America opened the account in 15 mins. First Time Dealing with Chase Bank very Unprofessional
-
September 2023 by Darren Janesky
We opened a platinum business checking account here about a year ago. I think the overall experience is that this is probably the worst ranking bank for customer service. The promises that came with this costly account were all empty. There is never anyone to help us, never a call answered or returned. and zero service at all, you are on your own.I would be cautious about depending on anything promised. And would really recommend choosing a different bank.
-
September 2023 by Alex Schwat
Friendly staff, and very helpful
-
August 2023 by RR
I went to request information to open an account without much hope and explained my case: my passport expired the next day, they helped me with the process and although generally these cases are attended to by appointment, everyone was always willing to help me and I want to highlight the attention and good treatment from Daniel Gutiérrez resolved all my doubts, gave me additional information that I did not know and made the entire procedure easier and with an excellent attitude and service, I managed to open my account and I am totally grateful.
-
August 2023 by NOTthe1 ORthe2
THE BRANCH MANAGER ,OLIVIA BARAJAS, IS HORRIBLE. SHE WILL HOLD YOUR ACCOUNT HOSTAGE, CANCEL YOUR CARD(S) IF SHE PERCEIVES YOU AS NOT LIKING HER. OR IF SHE DECIDES SHE DOESNT LIKE THE CLIENT, FOR WHATEVER REASON. SHE'S VERY CONDESCENDING AND PATRONIZING TO CLIENTS. TOTALLY ABUSIVE OF HER POWER AND POSITION.
-
July 2023 by Esloud International
Been calling for a week, they DO NOT Answer their Phones... Very Poor Service...
-
April 2023 by Beth R.
Not sure if this is happening at all banks but this bank is ridiculous with its bad customer service. You have to make an appointment for everything it seems. They do not give consistent information out. Employees besides tellers can't be bothered with taking a call, answering a question or calling one back. I really don't like this branch at all but do like Chase online. Several occasions have had bad experiences, even with two branches in town where we could not make a cash deposit. Is this the future of banking?
-
December 2022 by Adeena Ademu-John
Everyone was so nice and well communicators. They were very clear on the any process related questions. They explained any problem they encountered and the next steps as well as a realistic time frame for those steps.
-
December 2022 by Jason H
Pros- Lots of branches on the west side of Orlando.Cons- company thinks it's 1998 and requires you to do an insane amount of simple tasks IN THE BRANCH. you know, the branch that's open M-F when you're working and then on Saturdays if you don't book an appt. weeks in advance, you can't do anything that requires a banker. Opening joint account? 9 days for the next avail appt.9 days.want to add nicknames to your multiple accounts- can't do that online or over the phone. in 2022, Chase requires you to sit with a banker just to add nicknames to your accounts.laughable if it wasn't so insane.
