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July 2024 by Adam Butler
I used to refill my Rxs here via the app until they began not ever being ready by the scheduled time. I asked why that was happening and was told that customers were less likely to pick up online orders, so they just stopped filling them.
Because online is no good at this location, I recently went to request a refill in person. I was told the wait time was two hours. There was no ambiguity about my intent to wait versus come back. I double-checked to make sure we were on the same page.
Everyone is friendly at this location. Despite the frustration, I have no complaints about the customer service; however, I just can’t figure out any way to get Rxs filled in a timely, frustration-free manner. This location is too disorganized and undependable. It seems that their management makes it difficult and chaotic for both the staff and customers.
Update: Six years later, I wish I could leave another one star review. CVS automated systems now no longer let you connect to a pharmacist. Want to know the status of a new prescription? Checking on the phone or app doesn’t work. Gotta go to the store. Ignoring customers isn’t a workable business plan. Sadly, in another six years, Amazon and Costco will be the only options.
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June 2024 by peggy santiago
I was surprised with the check out assistance!
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June 2024 by Walter Pach
Always good and offers great deals
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June 2024 by Robert Ferraiuolo
This review is for the pharmacy. I have had lots of trouble with the main checkout of the store, including listening to a miserable hideous girl recently talking loud to her friend on her cell how "abusive" the customers were. Meanwhile everyone was in line and she wasn't helping anyone. Also this places is often getting looted and those who work there turn their head. So now switch to the pharmacy. They are VERY busy but still a great bunch. I have been taking a medication that has been such a nuisance to coordinate with my doctor. But Brian has been so helpful. He's the best!!! And Betty and Bright are great too. If I had to multitask as much as they do I would not be able to smile. But they are always helpful and professional.
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May 2024 by John P Downs
So difficult to reach by phone. I was put on hold for over 9 minutes; finally gave up.
Personnel are fine. Just too hard to reach via phone
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May 2024 by Geno Aragona
Employee Shanna CVS should be embarrassed to have her employed. She obviously was in bad mood the face on her could kill and no greeting but a cold stare down when i approached her register to check out. Then got upset cause had to speak to manager about error she made and started cussing out loud and saying had to step outside cause was ready to beat someone clapping her hands together. Never seen an employee act so unprofessional it was shocking. I feel her manager Jasmure should of also told her to stop her outburst or calm down but didn’t as she was belligerent to a customer. I am a regular that goes there 4-5 times a week. She makes you feel like in unsafe atmosphere and seems even her own co-workers plus manager intimidated or even scared of her .
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April 2024 by SMITH SMITH
Went to this location to print pictures and the machine was covered up and the monitors look like they have not been used on a long time they were dusty. This is the only place that has a machine in the area. Will this machine be fixed?
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March 2024 by Christopher Tyson
2:20 am I stood at the register for 8 full minutes before the kid who was pretending he didn't see me, finally walked over to me and rudely asked "what do you want sir?" I said "I need to put cash on my card" he told me he couldn't because "the registers were down." Yet customers were buying stuff before and after I left.
Is there such thing as customer service anymore? Cuz if there Is I haven't seen it in years. Absolutely horrible customer service in this case. Won't be coming back to CVS anytime soon.
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March 2024 by Vanesa Gonzalez
Security guard was talking on the phone extremely loud using profanity. The manager was present and did not tell him to get off the phone. Did not enjoy this visit. Im utterly shocked at the audacity of the security guard. When I say extremely loud I mean it. I felt really bad for the girl that was restocking she looked annoyed by him too.
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March 2024 by N Charmaine
Outside of the store was horrendous. The trash can was overflowing which was a red flag. For the neighborhood to look decent this was upsetting.
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February 2024 by Alejandro Acosta
I was told they did not have a camera to take photos by a lady in the counter and it says photo center outside
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February 2024 by DONNIECE HENRY
The manger and worker Feb 13,2024 at 1:07 am sleeping giving poor customer service. As tho they don’t care about BRAND CVS….. a company so established hiring incompetent individuals!
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February 2024 by Herbert Voyles
Why is the security guard on his phone? Someone could be shoplifting and he wouldn't know about it
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January 2024 by Terrence Alex Harrington (Young Harry)
Service is great over there.
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January 2024 by Ross Wright
Need to get your washroom fixed, has been out of order for weeks!
