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July 2024 by Ovelyn Poitier
All the employees are amazing.
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July 2024 by Cesar Alejandro Sosa Martinez
The BEST customer service in Broward County, the lady from desk was very nice to me when I asked for a printer document by email, I really appreciated her attention. 100% recommended.
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June 2024 by Marialejandra Torrealba
I want to express my deep dissatisfaction with the service received at your location, specifically from the manager, Mike. I had an issue with a package I needed to return to Amazon because they didn't send me everything necessary for the return. Initially, an employee helped me and kindly explained that the return couldn't be processed due to this issue. However, then the manager Mike came over, and from the moment he approached us, his attitude was rude and unprofessional.
He explained the problem in a rude manner and at one point even told my mother to "learn to speak English," which is completely unacceptable and discriminatory. Additionally, he falsely accused us of making a "complain," when in fact we were simply seeking a solution.
Mike is an obstinate and rude individual who clearly should not be working in a customer service role. This experience was extremely unpleasant and discouraging. I hope you take the necessary steps to ensure this type of behavior does not occur again at your location.
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June 2024 by Lorena Najera
Amazing service. They are always very helpful.
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June 2024 by Big Fish
Regular customer. These nice people are the example as to how humanity should behave! Knowledgeable, expert, helpful, empathetic, and highly capable relative to their mission statement.
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May 2024 by Lilliana Moran
I came here to ship back a package that was sent due to automatic auto renewal of a subscription. Sam was extremely helpful and really assisted me with trying to figure out the absolute best option to ship the package.
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December 2023 by Alex Serrano
Amazing service, great prices, they will never try to rip you off.
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December 2023 by rpazotto
Great service from Jesus and team
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December 2023 by Airalyz Berrios
Best UPS store the staff is super friendly.
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October 2023 by Elio Alvarado
Having been a proud owner of The UPS Store in Davie for 7 years, I had certain expectations when I visited a different branch today with my brother. Our goal was simple: to notarize a few church-related documents. However, we realized that my brother had inadvertently signed the documents beforehand.Upon presenting these to the attending staff, another employee, who was busy with a different customer, immediately interrupted. He pointedly informed us that they couldn't notarize pre-signed documents due to fraud concerns. While his point might have been valid, there are several issues with our encounter:His approach was curt and lacked basic courtesies. A simple "Hello" or "How can I assist?" would have set a more positive tone.Instead of outright refusal, a solution-oriented approach, such as offering to print fresh copies for us, would have been much appreciated.Neither he nor the other staff member offered a word of apology or a basic farewell, making us feel rather unwelcome.While rules are crucial, how they are communicated and the overall customer experience matters significantly. I hope future interactions are more positive for other customers.I don't recommend going to this store. There are plenty of The UPS Store out there!
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September 2023 by Thebestpublicadjuster Thebestpublicadjuster
Horrible service.
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September 2023 by David Arrimadas
Very professional and nice staff!I visited them to make an amazon return and they made the process super simple, easy and fast. Alejandro was very kind and supportive helping me to pack the shipment and managing the return.It will be my main point of orders return from now!
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August 2023 by Diana Saiz
Best service! I have come on weekends and weeks more than 8 years beat UPSLauren is the best
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August 2023 by Manabendra Ray (Kanti Ray)
Worst UPS store in the world.
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August 2023 by Michi B
*****RUDE EMPLOYEE NAMED "MICHAEL"! VERY RUDE!! SHOULD BE FIRED!!!
