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February 2024 by Karen H
I would NOT recommend this place. I purchased a clipper online and picked up at the store. The next day I was back to return since it was to large and not what I expected for my poodle. The same cashier that saw me the day before was there I told her how it didn’t work out and wanted to return. She then called another employee and he said he could only give me store credit? Why? I just purchased a day a go I had receipt and my order number in hand. He said he was not able to find my account and could only give me store credit. I left and call customer service and they were able to find my order right away and told me they should be able to refund me and that they would speak with them. I called the store again and they said oh ok just come back and we will give you a refund. What a joke ! The way they play with people’s time they should have done that from the start. Please train your employees better and stop wasting paying customers time. I would never buy from this store again and I still have not got the time again to return this . Extremely disappointed !
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February 2024 by Dionel DAVILA
Excellent service and a wide variety of products for our pets.
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February 2024 by Karen Hira
I would NOT recommend this place. I purchased a clipper online and picked up at the store. The next day I was back to return since it was to large and not what I expected for my poodle. The same cashier that saw me the day before was there I told her how it didn’t work out and wanted to return. She then called another employee and he said he could only give me store credit? Why? I just purchased a day a go I had receipt and my order number in hand. He said he was not able to find my account and could only give me store credit. I left and call customer service and they were able to find my order right away and told me they should be able to refund me and that they would speak with them. I called the store again and they said oh ok just come back and we will give you a refund. What a joke ! The way they play with people’s time they should have done that from the start. Please train your employees better and stop wasting paying customers time. I would never buy from this store again and I still have not got the time again to return this . Extremely disappointed !
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January 2024 by Michael Darmas
One of the only places that has Stella's and Chewys.
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November 2023 by T W
The manager and associate that helped us one night a week or so ago were absolutely fantastic! They were over the top helpful, kind and outgoing. We started looking at tags which they helped us with but we came in with our new puppy very confused on what dog food would be best and on which crate to get as far as the size. We are unsure how big she’ll definitely get so we struggled with which crate to buy. Not only did they both help determine this but the manager price matched it for us and made it much more affordable for us.
They spent quite a bit of time with us as well discussing puppy food options. That associate was very patient. All 3 were just great helpful people. I’m sorry I don’t have their names. Go here for great sincere service. :)
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August 2023 by Dr Chandy Samuel
They are great! Both Steve’s are great and really helpful and great customer service!!
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June 2023 by lisette martinez
It is small but has variety and good service
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June 2023 by Ricardo Rivas
The best for pets.
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June 2023 by Agustina K
Excellent attention
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April 2023 by Mindi Cohen
I have been trying for the past 6 months to get the dog food my dog has been eating for over 5 years. Unfortunately the food is only available at Pet Supermarket. They can't get the food and their customer service is the worst. I will find a Different food and never go back to pet supermarket again
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December 2022 by Dujon Chang
I've been visiting this pet supermarket for many years & recently I've noticed some really nice upgrades to the store & especially to the fish tanks. They've always been a little depressing, a little dirty & always has 3-5 dead fish rotting in them. Now they're vibrant, clean & full of some really cool looking & more importantly healthy fish! Shoutout to the new managers Steve & Jacob! They took good care of me & gave me great advice on setting up my home aquarium
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December 2022 by Renee Moticker
Great experience..sale items were in abundance to choose. Staff very friendly and helpful. Will go back in the future.
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August 2022 by L Figueroa
The store is well stocked, clean and the staff here are really helpful.
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July 2022 by Lucas D.
I get all of my fish from here. Aquarium plants too. Dead fish are a occasional sight, but it's better than PetSmart.
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June 2022 by l sessoms
Went to get a dog tag and the designs were all picked through...
