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May 2023 by Karen McKenzie
Polite interaction on the phone after few emails but mostly email interaction to go off of which is why I didn’t bump up to 2 stars. Was directed to have 4 point inspection and wind mitigation to verify hurricane impact windows and doors. Completed this and when given a quote, I was told we didn’t qualify for Citizens Insurance because we didn’t meet qualifying criteria of less than 20% of current policy of $8003 for Part A & B only and quoted $8114 for A-B D-F mold etc. I noticed there was no application of Windstorm discount on quote…. We were told to try to get insurance elsewhere. No response to my follow up question for over 2 weeks. Then Called Kin Insurance and when they ran first quote was ~$7800, then when agent saw I had wind mitigation inspection already performed (thanks to this office) my policy quote dropped to $4100 for very similar policy. This sounded way more accurate for the level of work done on home. I think someone dropped the ball big time or really wasn’t interested in helping get a policy with Citizens by omitting Wind Mitigation info. Glad I eventually got the help I needed elsewhere.
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December 2022 by Ricardo Blanco
Nancy was very polite and helpful and very professional, I recommend this insurance company and insurance agent
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October 2022 by Ken B
The office is seldom available, not responsive, Etc. I tried for a couple of weeks to get quotes. Ridiculous.One woman says she'll have quotes ready, so I email her back, get an out of office reply with someone else's name to contact. I contact her, and she says that she'll have the other lady call me. Seriously?! How about assisting the customer with information.Very bad office.
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July 2022 by Gene Brief
Been with them since 2004. Great company. Never had a problem.
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March 2022 by Ruben Rojas
Profecional ready to helping thank you Nancy
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January 2022 by Antonio Martín
Excellent Agent Company and Nancy Erdellan is the best handling our account.
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August 2020 by Nathan Sherlock
Shying mullk
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December 2019 by ANA B
Nancy Erdellan is the WORST agent ever!!
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September 2018 by Josephine MacDonald
Always friendly staff. Great customer service.
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September 2015 by Serena Barghahn
Kathy Smith and her office are great! They are a breath of fresh air. In the current age where everyone just seems to be out to make a buck; they will give an honest review of where your insurance coverage is at and where it should be. Listen to them. Take all of your policies in so you can get a comprehensive review of what you have and what you should have. It was extremely helpful, and I feel more secure than ever that me and my family are prepared for the future.
