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November 2022 by Eilyn De Pimentel
Our experience was terrible, since we had to pay a substantial fine because the Loan Jean Carlos Briceño did not send the necessary documentation to the contractor to be able to close the house on the assigned day, however, on the closing day he told me that you want me to do, I have no answer you will not have the closure yet. And I don't answer the cell phone anymore, we call the Manager who tried to justify his mistakes. And the office is not responsible for the fine or for the expensescarried in those two days of moving and hotel because we were moving to the city. Anyone was at fault except him. And his attitude was always arrogant despite his accentuated irresponsibility. And here in the USA, mistakes cost money, so it is better to work with responsible companies.
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November 2022 by Eilyn Gimenez
My experience was terrible. The day before our closing, they told me in a very rude way “ well what do you want me to do, I don’t have an answer” I would like to emphasize that I was already with my family awaiting their response as I was moving from another city. Even though, the problem was solved two days after, after they failed to provide all the necessary documentation, we had to pay a fine which was based on the value of the house. Jean Carlos Briceno told us they will not be responsible for any extra charges. We had to pay extra hotel fees as well. We were able to close after all the mistakes we encountered. It is like when you hire an event planner and the day of the event, they tell you the cake and flowers are missing. We were very disappointed by the way his office handle our case, because we did everything in our part to have a smooth transition.
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November 2021 by Susana Ortiz, PA, Realtor at La Rosa Realty
Jean Carlos Briceno is an Excellent Mortgage Broker.
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November 2021 by Romulo Negron
We really have an excellent experience with Gustavo and 1st Financial team, who worked very professionally and maintained a very human approach at all times.They were always willing and available to clarify any questions and to help us through a timely and accurate advice for each situation that may arise.We highly recommend them as a Mortgage Broker to get your home loan.Thank you very much 1st Financial for helping us get our home!!!.
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November 2021 by Adriana Rodriguez
This is the best Mortgage Broker, highly recommended. Gustavo really made this process easy and always looks for a solution to benefit his clients! Definitely very thankful for his help.Thank you First Finacial for our new home!!!
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November 2021 by Gabriel Arraiz
It was a pleasure to work with Jean Carlos. He understands the mortgage buying process perfectly, it makes you feel comfortable on every step on the way. Next purchase I am reaching out Jean Carlos again.
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November 2021 by Yedy Mendez
Very proactive agents, in our recent closing Jean Carlos was always attentive to gather all information required from buyer and kept informed all parties for a very successful transaction.
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November 2020 by Ornella Citelli
Jean Carlos patiently guided me through every step of the process as we successfully closed in the house of our dreams!
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November 2020 by Andres Briceño
I really feel very good with the services provided with this financial company that helped us a lot with the purchase of our first home in America, especially Gustavo. He is a great professional and helped us improve our credit to be able to qualify for the purchase of the home.! ! I highly recommend them 100%
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November 2020 by Jose Rafael Paiva
Gustavo and his wife Vivian were nothing but a dream team, they worked tirelessly and I couldn't be more thankful for that.They were always available, willing to answer questions, constantly on top of things until we got the house we wanted and in budget, their attitude towards their job shows that they love what they do and care about their clients needs, I feel lucky I had them guide and help me, for sure I'll comeback to 1st Financial.Do yourself a favor and if you're thinking in buying a home call them, you'll thank me later.
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November 2020 by diego lopez
Great service, very professional yet friendly service. This mortgage broker works hard to find you the best Interest rate available in the market. They offer a very integral service by recommending the very best professionals in the area for home appraisals, title companies, etc.This mortgage broker works hand by hand with the underwriter to speed up the process of gathering the required documentation easing this huge step for the home buyer.Another awesome thing I got by working with this company was they were available at all times to answer all my questions and explain how the process works from A to Z.Over all very recommended.
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November 2020 by Caitlin Clark
Adrien and the 1st Financial team were amazing to work with! Adrien was with me every step of the way for my first time home buying process. He went above and beyond to be available to answer any questions I had and keep closing right on track. I highly recommend Adrien and 1st Financial for your lending needs.
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November 2020 by Dav Acid
Great team here at 1st Financial! I recommend Adrien Tapia. Adrien literally walked me through each step of the process and made himself available for any question. I probably ask over 500 question, not once did he seem to regress his invitation to ask question. OUTSTANDING customer service provided.
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November 2020 by MED Builders Corp Medina
Had a great experience working with the staff at 1st Financial Weston Branch. The staff went above and beyond to provide exemplary and timely service in order to get my loan processed. Would highly recommend working with Gustavo and his team.
