Zipcar

Most Recent Comments

• April 2023 by Markis B
  Zipcar is wonderful . My name is ************************* and anytime I have an issue with zipcar they immediately *************** have to remember this is a car sharing company meaning someone people are careless and often times dont report the issues with vehicles . Zipcar is great car sharing app . Only issue I have is that my payment method still wont update please please please fix it zipcar gladly appreciate it
• March 2023 by Deniece W
  The cars are okay, but they have horrible customer service. I booked a car today and cancelled my reservation before the time that would cost a cancellation fee. When I cancelled, it said the cost to cancel was 0. So then I look at my account and I was still charged for the reservation, but I was getting a refund. The refund takes 2 to 3 days and since this is the weekend, I guess I won't get my money for a few business days. I called customer service to ask why they couldn't just reverse the charge. I wouldn't have cancelled if I thought I would still be charged for it. The representative just kept repeating the policy about the refund like I was an idiot. They outsource their customer service to India I believe, and they aren't necessarily rude, but just completely unhelpful. Any other business knows how to waive fees or give refunds to keep customers happy, but the people at Zipcar are unyielding. They are so strict about their rules and even when you ask to speak to a supervisor, they tell you the exact same thing.
• March 2023 by Nicole A
  On February 27th 2023, I had a Zipcar rented for a whole day. Got the vehicle on **** near E. Stopped at the pump to find out the gas card they provide does not work. I paid $20.01 in gas for my trip. Was told and sent in an email I would be reimbursed the $20.01 for out of pocket expenses with in 3-5 business days. Waited several days. Called several times and kept being told I would receive my refund within 3-5 business days. Now today 03/08/2023 I called again to inquire of my refund. Was transferred to a Supervisor and she proceeds to tell me they took my money for a 2 hour extension I had made on the vehicle. Since when does a business decide for you, what to do with your money? Also why didnt the other representatives I spoke with several times say anything about it and kept telling me I would get a refund. These people are good for taking money not for customer satisfaction. I have several pictures of broken down, beat up nasty, dirty vehicles. My trip on 02/27/2023. For my last 2 and half hours of the trip the vehicle had a hazard light on for emissions issue. They proceed to tell me its a censor problem. Yet I felt in the steering wheel it needed either power steering fluid or more as the steering would get away from me at times. It is as if they never check these vehicles unless they have a BIG issue. Only then will they act on it. Until then you risk your life!
• November 2022 by Nate F
  Its a clusterf*ck. They constantly change the booking, and its always the day off or the day before, and almost never at the same location I booked.The customer service is the worst of probably any company Ive ever encountered and they do not care about customers. I was given a car with a spare tire on it, I had to avoid highways and drive slowly, and they didnt reimburse me for the extra miles or even care that theyd put my and others safety at risk. The convenience is extremely outweighed by everything thats bad.Its wild to me that a company can be this sh*tty to customers without consequences. It really ****** me off.
• July 2021 by JD
  My experience with Zipcar has been nothing but problems from the get-go and mostly involve the impossibility of getting answers/resolution from their customer service and poor communication regarding charges.In general, every time I call the customer service phone number I receive a message that call volume is higher than usual and wait times are extended. On average, I would say I wait 10-15 minutes to speak to a representative. The reply rate for customer service emails varies from a week to no reply at all. The **** on their website are so bare bones as to not be very helpful.I had difficulty creating an account. When I entered my email address, I received a message saying the email address was already in use even though I hadn't created an account with Zipcar before. Clicking on "reset my password" gave me a message that an account with my email address didn't exist. I called to speak to a representative to walk me through the issue, but they didn't have any answers for me on the phone and I was told my problem would escalate to a supervisor who would be in touch with me. No one ever contacted me. I ended up using a work email address to create the account a few days later.During my second reservation, the car's dashboard said air pressure in one of the tires was low. It very quickly became a flat tire. Driving in ***, there aren't many places to safely pull over, so I was double-parked with the car while I called the roadside assistance hotline. After 90 minutes, I was finally told that assistance would arrive in another hour. Since I couldn't afford to leave the car double-parked for such a long period of time, I decided to drive on the flat tire for a few blocks until I could find a legal parking space, but because my rental window had expired, the car wouldn't start. I had to call back again, and wait for customer service to start the car remotely. It's now been three months since the flat-tire incident, and the claim is still unresolved, though I was charged $139, with no email or notification, for the tow-truck fee. My account has been suspended while the incident is investigated, but they continue to charge monthly membership fees and damage waiver fees on an account I can't use (in fact, they "forgot" to charge my monthly fee in May, so instead they charged me twice in June. To cover for their mistake, I was offered driving credits for an account I can't use). I've asked multiple times whether I'll be reimbursed for the time that I couldn't use my account, since it's not clear in membership agreement - one customer service rep told me they didn't know but would have someone reach out to me with an answer (no one ever reached out), a second customer service rep told me that would be decided once the claim was resolved. As an alternative, I asked about canceling my account but was told I can't do so during an active investigation. Assuming I'm also charged for the replacement tire & rim, my Zipcar account has turned into a real money pit.
• July 2021 by Ellen T
  They charged me $111 and wont refund after I reported that he car we tried to pick up had a flat tire. We returned it to the curb immediately but theyre claiming they have to investigate! Absolutely criminal customer service. Im disputing the charges on my credit card and canceling my account.
• June 2021 by Brit
  They told me I lost the keys to a car, I walked past it and confirmed the keys were in the front seat and told them as such. They then said that they "confirmed the keys were missing" and proceeded to charge me $300 for a replacement key. I spoke with them on the phone and over email to try and explain but they were unwilling to cooperate.
• June 2021 by MML
  Closed account with a positive credit, 3 months later I get a collection agency notice for $200 of debt sold by zipcar. Checked account and they erroneously added a charge of $200 months after account closure for a ride for which I have a paid receipt. No phone no call, no email, no mail that there was an additional charge. Just a notice from a collection agency. Terrible and unacceptable. Its even worse because while I was using ******* thought it was a great concept.
• June 2021 by oktay a
  I had an email from zipcar saying that I damaged the car and my account suspended, which I haven't. I rented for an hour and half. I also had a friend next to me. ***** CRV , smooth drive, came back to parking lot, nicely parked. Not even a small dent. I usually record a video before the ride, and take pics, just to be safe, which I did. Deleted the video and pics completely after 10 days. I have rented the car on may 3rd, and received an email on May 23 saying that there were damages and my account suspended and claim number, etc. ( after 21 days) I have called and spoke to 5 people. None of them was able to explain the damages. Email them 3 times, still no feedback. They kept saying supervisor working on this and he or she will contact me in 3 days... 10 days already, no one called or emailed. I have paid full damage fee. The one is you pay 9 bucks and another one you pay 2 something dollar every time you rent. But , still my issue is not the money, I hate being blamed on some kind of accident that I haven't done."
• June 2021 by Sherri M
  I generally never complain about a business and the service I receive. However I just joined zipcar because I returned my car I leased so I figured this would be convenient for short trips to the mall and grocery shopping and errands so I rented immediately and everything was good so upon looking for another rental about two weeks later I wanted to upgrade to a luxury model vehicle so I reserved a *** SUV the reservation was set, as I was on my way to go to the garage to pick up the car I noticed I got an email that the car I reserved had been switched to a different location and a different car a ************** being that I place the reservation the same day it was too late for me to decline the replacement card without being charged for it anyway so I kept it. I called zipcar to see why I was switched they told me that the vehicle had been in a bad accident and it had bad front end damage. However when I picked up the **************I I went to the garage where the *** SUV was parked I took pictures it had no front end damage no damage anywhere to the vehicle so I took pictures and I called Zipcar again they were of no assistance ????
• June 2021 by Cathy M
  Summary. Day 1: Applied and paid the $25 application fee. Did not receive an email confirmation. Day 7: After several generic emails to activate my zipcard, I spend 30 mins on the phone with them to find out if my application was approved. They requested more information. Day 8: I send the required documents. No confirmation email. Day 12: I email them and ask about the status of my application. Automated response email. Day 13: They email me and ask me for my documents. I told them that I already sent them and resent the original documents again. Day 16: I email them and ask them to refund my application fee as it appeared the process was going nowhere. Day 17: They email me and tell me that my application was declined citing a bunch of generic reasons why applications are declined. I pull my driving record from the *** ($7) to confirm that my driving records meets the requirements of Zipcar. I called Zipcar and asked for a specific reason why I was not approved. They said they cannot provide that information. They also said that they will not issue the application fee. AVOID this company at all costs. Get a bus, train, walk, paraguide, ride a donkey to your destination. Do anything but do not enroll yourseld in this scam.
• June 2021 by B. j
  Zipcar my membership was not found and was asking for another application or membership application. Customer service was deceiving to say the least.
• June 2021 by Fangyi Z
  Shitty company, auto charges you for service you didn't sign up."
• June 2021 by RR
  The car was missing again (3rd time) when I tried to pick it up. Though I'm signed up for text and email notifications, I received NO WARNING that the car was not available. I called support who couldn't find the car on ***. I called again and they said the car was 5 minutes away. It never showed up. Finally, I used the "************' button on the app and found the car parked half a block around the corner. I opened the car to find it filthy. reeking of marijuana, and the keys, previously zip-tied to the steering column, had been cut off, and were missing making it undrivable.I called Zipcar and they said they were going to cancel the rental and refund. But instead, I got an invoice for the full amount (~$69.00). This is the third time this has happened. Of course, no other cars were available nearby. They reminded me that the driver who perpetrated this would be fined, but I don't want revenge, I want a semi-reliable ride when I spend money for a car share service.The SOLUTION:A car being unavailable once in a while is totally understandable. Having to be moved to another car, also completely understandable. BUT no notice cancellations, missing cars, and four calls to Zipcar before someone understands that the car is drenched in **** AND *** **** ARE MISSING is totally unacceptable. Just let me know that a car is out of service pretty early and find another one
• May 2021 by Ronald P
  I have had absolutely no luck reaching a competent person in the ZipCar customer service department. The first representative told me the issue was fixed after a brief call, great that was easy.. not so fast. In subsequent calls I discovered there is apparently is no way to speak with a supervisor and the representative will stall you while they "wait for a response". Despite calling numerous times my issue has not been resolved and nobody can seem to figure out why there is not 1, not 2, but 3 accounts in my name and I am unable to even submit an application because my license is already attached to another account??? This should not be so difficult. Thank you for nothing I will not be using your service.