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December 2023 by Kelly Michael Wilson
Shout out to Rob in parts! He went beyond the call of duty to order a part for me to have in stock when I arrived. Thanks Rob we got the work done and passed inspection ??
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September 2023 by Sun Hsieh
I would like to preface this by saying that I don't leave many reviews (and even more rarely negative ones, this might be a first), but our poor experience here warrants me taking the time to write this.Our initial experience at Wool was positive. Allison was pleasant, friendly, and was able to walk through the various options for finishing our bathrooms.Once we placed the order, though, there were several issues. We made an adjustment to one of our orders (changing the vanity faucet from single hole to 3-hole spread), which was not an issue. The order adjustment was made a day or so after the initial order.We were given an expected shipping/delivery date at one point after we placed the order, something along the lines of 24-48 hrs. The time passed, nothing was shipped, nothing was delivered, no updates.Then when things did ship, we were missing three items: our guest bathroom showerhead, guest vanity faucet, and a master bath trim.We called and emailed Allison several times with very inconsistent response rates. I would say the great majority of our our phone calls and emails were left unreturned. I understand that since COVID there have been significant manufacturing and supply chain delays; this impacts everybody. However, what is not okay is the consistent lack of communication, lack of updates. Messages were left regarding our upcoming appointments with the plumber and how we needed the equipment very soon.It got to the point where the plumbers were scheduled to finish our guest bathroom in 2 days and we still had not received the showerhead or the vanity faucet. We were forced to go to Home Depot and just picked something off the shelf.Still no communication from Allison. We had to physically walk back into the store to ask for a refund on the missing parts because of the lack of communication. We were told it would be processed and show up on our card in 2 days. This was 9/5/23.At the time of writing this, we still haven't received a refund. No communication whatsoever about this.To give a sense of scale, the time between us placing an order and walking back into the store to ask for a refund was a month and a half. For the benefit of the doubt, let's assume this is all on the manufacturer's end. What is not excusable is the lack of response, lack of communication about expected or unexpected delays.After this experience, we won't be returning to Wool. The initial experience was nice, but everything after the placing the order was by far the worst part of our bathroom renovation process (including working with a contractor, plumber, construction delays, etc).
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June 2023 by Zem M.
Terrible company, do not give them your money. Overpriced and no customer service. My order was delayed weeks and no updates from the store!!
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May 2023 by Maria Brito
Michael was wonderful, very nice, very helpful and knowledgeable. Is a wonderful place very nice and friendly and they work with you. Thank you
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October 2022 by Rogers Review World
I walked into their showroom this morning and didn’t know what I wanted for my new project. They have great updated product displays that made my decision easier. Just made a huge purchase. Thanks Wool.
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September 2022 by Roger Holden
Fully stocked warehouse with all plumbing needs. Every time I go there, they have exactly what U want.
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October 2021 by James M.P.
Always a good place for stock, wide variety of on and off brands
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November 2020 by Logan Scanlon
Guy at the parts counter tried hard to talk me out of even beginning a search for a part even with a model number and then being a Bain ultra dealer.C'mon bros that's bad attitudes
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September 2019 by Ricardo Salas
I always work with this company through my company. Helpful staff and friendly. If you need delivery of ur products, ask for Chris. He is a nice guy, willing to help, also very friendly. Chris delivered our products, and what a great help!
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May 2019 by Fritznel Cimeon
Didn't go in
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April 2019 by James Phillips
They suck when it comes to repairs especially faucet cartridges Etc
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March 2019 by Chip A.
KAREN ROCKS!! Karen is my go to person in the Greater West Palm Beach Area. She is always happy to assist and resolve any issues!!
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January 2019 by Greg Clark
I had an issue which was promptly resolved.
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December 2018 by Emma Green
Beautiful showroom
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April 2017 by STEVE G.
My wife and her friend went to just see what type of supply Wool had for our remodel. They have a large variety. One of the sales people, Karen came over and was lovely, friendly, and helpful. My wife left so excited as she found everything. We went back the next day so I could see everything and Karen was like in a pissed off mood., not helpful, BUT I went back a week later and placed the order..a large order. When it came time to coordinate deliveries, Karen's attitude was condescending, not helpful, and IF I could have canceled the order and gone elsewhere I would have done so. We order a toilet. On the day of the delivery, I asked Karen to make sure that the driver delivered INTO my house. Her answer was they do CURBSIDE only. When I asked her how I was to get all these thing in my house her email reply was LOL..get some friends. Her cavalier attitude is terrible. Maybe this company is good, but Karen only represents poor customer service. There are other companies that carry the same brands and I will be going there for ANY future purchases.
