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May 2024 by Chris Demesmin
They have an updated ATM. Gives you a relief since credit card skimmers been starting to be common now. Glad Wells Fargo thinking of its customers and keeping protected from fraud with the latest tech!
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May 2024 by Al
I think one star is too much. They’re the most lazy most ignorant people I ever seen any bank they exist specially in a drive-through.
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May 2024 by JONISE Charlot
Very unorganized. I went that ranch at 9:30am i sat there 2 hours for a banker. When the time comes for my turn, they toke to people ahead of me.I set it for 30 more minutes I left 1200PM went to another ranch.
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April 2024 by Duane Stephen
Horrible service. Sat for over a half hour in the customer account advisor's section with no one asking if they can assist me with anything.
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April 2024 by Barry Thomas
I’ve been a customer for over 17 years the customer service is at a all time low this lady name Higencia was so extremely rude and I only had a simple question that I then had to go to drive thru where a nice lady working inside answered and helped me ms Higencia then tried to get a gentleman to escalate the situation when I only needed her name no way someone like that should work at a bank like Wells Fargo who prides themselves on customer perception this should not be acceptable
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April 2024 by Sanz Frederik
The worst side where they don't know how to take care of people is an employee who believes he is a god and simply denigrates you.
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March 2024 by Barbara Bishop
Went there yesterday to make a deposit. Walked in and stood in line, six people in front of me, two tellers helping customers. Waited 5-10 minutes and walked out. Only one person had moved up in line and several more behind me. It seemed as if the tellers were dealing with customers not really making deposits or withdrawals. One teller left the cage to speak with supervisor finally came back and still wasn’t finished with that customer. The other teller finally had a supervisor help and completed that transaction. The time was about 3:20p. Not rush hour and a Tuesday. Unacceptable!
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March 2024 by Emilis
What’s the point of having a appointment if you have to wait for 45 min for them to help you
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January 2024 by C P
Glad to see whatever prior isn’t happening anymore. Tyler was extremely helpful. Leigh is always pleasant. There was another woman there I didn’t get her name but she saved me an hours worth of work. Props to the staff for not following the people who were making it harder for us customers.
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January 2024 by kenia manzanares
Samir Awadala is the worst. He came up to us asked what he could help with around 4pm, we informed him we were having trouble ordering a new card, instead of checking his computer or system he tried to say we had to call fraud and sign in to app and he said he had an appointment but was talking to us for about 10 minutes kept saying he couldn't help and said he had an appointment at 430 if that appointment didn't show up then he could help, i told him he could hav been helping us before his next appointment, and he said he couldnt because what we needed takes about 40 minutes mind you he didnt even try. The man was standing around doing nothing asking questions but not able to help for 30 minutes, his appointment didn't show up, rather then come assist he proceeded to ask more questions to others who just walked in, and offered to help another person with their app rather then help us like he said he would. The attitude on the man was not friendly at all, he seemed annoyed more then anything I was there with my hispanic mother who doesn't speak much English.NOE ISIDRO was amazing and willing to help. Thank you so much!
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November 2023 by Jose Rodriguez
I went on Wednesday and there was only one hunt and she was the bossWhen I asked him why there was only one cashier he responded bluntly and told me if you want to complain you can do it online.Then I come back the next day and, unlucky for me, I find only one ATM again.And I ask why there is only one cashier to which he responds that we have another cashier that comes to work but we don't know at what time.Seriously, the service at that bank is bad, don't visit that bank because you're going to waste at least half an hour. The ATMs serve you poorly. I don't recommend going to that store. Unfortunately for me, it's what's closest to me. I hope they solve the problem.
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June 2023 by Luis Corrales
Terrible customer service, there was a representative at 4:20 pm and he told me I can't help you, I'm closing. Terrible east branch.
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May 2023 by Bruce Laroche
Great teller.
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February 2023 by Marie Deshommes
My dad Jean was served very disrespectfully from the Wells Fargo branch on okeechobee and military trail. We have been waiting for an immigration letter for over 3 weeks and been getting the runaround. Call customer service and lady was rough with us on the phone didn’t want to assist us regarding the matter. Please don’t bank there you will not get the assistance that you’re worth and looking for?
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August 2022 by Kiara Henderson
I walked in the building and stood in line around 10:20 am. There was only one teller working by herself, assisting another customer at the time. After standing there for a few minutes, a different teller decided to approach and help the person standing behind me.I could have been standing in the line for the same reasons he was. Regardless of the circumstance or reason for her doing that, it was rude! If that person was standing in the line behind me, then he should have been helped after me. I immediately walked out at 10:25 am and decided to go to another bank instead.
