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December 2023 by BranBran McKru
Horrible experience. From the staff playing games with each other like Elementary kids instead of focusing on the customers to the manager being too busy to assist bc she was texting on her phone the whole time. They just showed overall no care or concern and didn't seem to care about a new customer and a new phone sale. Would NEVER go to this location ever again. Some of the worst customer service I've ever experienced. I ended up calling Verizon over the phone in the parking lot (after they said they couldn't help me due to technical issues w/ their tablets and I wouldn't be able to with Verizon period) yet the Verizon rep I spoke to over the phone miraculously was able to set my new service up and order a phone which they overnighted to me for FREE in addition to an additional credit due to the inconvenience and misinformation the store employees/manager gave me!! Their loss, my gain to not having to deal with this location. If you want great customer service and someone to go above and beyond- AVOID THIS LOCATION AND GO SOMEWHERE ELSE OR BETTER YET- CALL VERIZON DIRECTLY.
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November 2023 by Miriam Acosta
I just don't have luck with these phones and the service and the se locations. They're not very helpful when it comes to helping me anyway
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November 2023 by Danny Felix
Had a wonderful experience with Diana and Dan. They went above and beyond and got me out of the store quick as I was in a rush. Thanks for the great customer service. Will be referring my friends!
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October 2023 by Robbie V.
I'm not one to leave reviews so for me to go out of my way to say this is just to help anyone in the future from getting scammed at this store. They promised me after everything that my bill going forward would be one price then come to find out it's another. Trade in value on phones is a scam to get you to be able to sign. Save yourself the headache.
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October 2023 by Amber Osborn
Website clearly states that this store opens at 9am every weekday, so my mom and I planned to be there at 9:30. We arrived and several people were already waiting and 2 staff members were just arriving. They walked right by the line of people with no apology, just smiled sarcastically and waved their hand as they entered the store and said “10am, we open at 10am”. Very poor customer experience! Fix your website hours, extremely inconvenient for the line of people waiting!
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September 2023 by Bryan Aguirre
This Verizon store is great, I highly recommend dealing with Jose. He is highly knowledgeable and an absolute pleasure to deal with. To add the experience was painful and quick. I will return!!
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September 2023 by Andrew Hankin
Super amazing that a store that sells phones does not have a direct phone number - but feel free to call an 800 number, wait for a really long time, and speak to someone who can't connect you with the store.
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August 2023 by Taylor
I love my iPhone 13, they have Great benefits with plans, great service all the time, moderately affordable.
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July 2023 by Marcos Martinez
I recently visited this store, this people treat you as they want, not as costumer at all
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June 2023 by Olivia Horn
Who is better than Verizon???Come see me, Olivia, at 2602 PGA Blvd. and I would be grateful to assist discovering your needs! Whether it is getting you into a new phones, 5G home internet, smart watches, tablets, & everything in between!The best phone service doesn’t have to be the most expensive! Check out why Verizon is #1!! You won’t be disappointed!
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May 2023 by Elizabeth H.
Con artists! I hate that we have been deceived by these people and are now locked into phone bills that continue to increase! Terrible customer service too! They are only out for the sale
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May 2023 by Mason Moreland
Worst carrier in the area. They charged me $500 to reclaim my BYOD Rebate because I dropped them. It feels like a pathetic ex begging for money because you dumped them. My new Tmobile service is cheaper and faster in West Palm Beach
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April 2023 by Brenda Craig
I like Verizon I went in and bought myself. A new phone very nice people a little on the expensive side. But you get a lot better service than AT&T and metro and Sprint in all of them.
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March 2023 by Michael Abraira
Absolutely the worst customer service around. Come in get put on a wait list to speak to someone as everyone was busy. No problem. Once the two employees finished with their customers they vanished. One went outside on a personal call, the other went to the back and never returned. The one finished his personal call came back in and he disappeared to the back as well. Goodbye Verizon hello AT&T.
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March 2023 by Christine Byrne
Nice friendly people. Thank you!
