-
October 2023 by Bervince T.
Call customer service about delivery of a water filter that came empty. The lady couldn't answer my question. So instead of politely telling me she couldn't answer the question, she just hung up the call.
-
August 2023 by Jerry H.
HD has kept their prices in check during inflationary era. I buy pentas, torenia, ginger and other flowers here and at HD on Northlake. Northlake location has bigger selection.
-
July 2023 by Warren R.
I love Home Depot. It's one of my favorite stores . This place is a disaster and should be closed down tomorrow. There was not a single person who knew where the items were in the store. The manager was on break, and once she was done, she joined me and trying to find three items which the website they had in stock. Each item took us over 45 minutes to localize. She badmouth everyone who worked in the store and after spending 3 1/2 hours looking for basic products. We finally gave up.... i've been to many Home Depot's. Most stores are super organized and the staff super friendly. This store is by far the worst. It should be closed down..
-
December 2022 by marilyn k.
What a pleasure going to a clean parking lot with paved bricks to get your home supplies. The customer service is fantastic.
-
August 2022 by Jon B.
this particular store is pretty good but dont call their customer service number if you have any problems big or small they dont understand the issue and just read from a script try to deal with the store the 855 phone number customer service is nothing but frustrating
-
June 2022 by Lucia D.
Great service in the appliance section today with Dalon. He is very knowledgeable and helpful.
-
May 2022 by J G B.
Good morning everybody who reads this review. last November I went into contract with Home Depot to install a brand new sliding door. fast forward the door was just installed yesterday (05/24/22). The installation was piss poor. The door was not installed right. the locking mechanism broke so I had to do a make shift lock with a level and a brick. This is because the screws on the lock were to small,. the inside around the door frame they caulked with some brown stuff. The bottom where the frame meets the tile they caulked that to (see photos and video below). I spent a heck of a lot of money for this door and this is the service I get. After they finish there was no clean up at all. all this is unacceptable, but they are calling me for the final payment, that's not happening until all is right and working. I'm not happy with i pay a company big money and they contract the work out to a contractor who doesn't even work for them. home Depot needs to do something asap to fix this issue I have companies coming to do more work I.e alarm company and tint company to finish the job.
-
April 2022 by Tara C.
Carlos J and Kelvin in the tools department are AMAZING. They are super fast and understanding and willing to help you at any point in time. I am definitely coming back and using this department for rental tools and trucks. Thank you Carlos J and Kelvin!
-
March 2022 by Billy Under
I rented a truck Penske truck from Home Depot they were very courteous and very reasonable thank you
-
March 2022 by Amanda L.
I stopped here on the way home recently with my fiance because ehe had to grab some stuff for th house. This home depot was nicely lit and clean, starting in the parking lot. It had a very nice amount of spaces and there was no carts lying around because it seemed a worker was always there collecting them. The inside of the store was nicely lit as well and everything was labeled very nicely on the roof so you know where you had to go for the items you may be looking for. While he was off getting the products he needed, I explored the gardening section and realized I need (not really) half the stuff they sell here. There are many gardening products like mulch and tools that will help your garden grown beautifully! Prices at this home depot are the same as others and I think you definitely get what you pay for here, my family has bought fridges from here in the past and I have never had problems with them in my life. Overall a really great location with some friendly staff!
-
March 2022 by Austin B.
Much like many other home depots they basically sell anything you can possibly think of when it comes to remodeling basically any room or part of your house. This location was very clean from my recent stop here and the staff I interacted with was very friendly. I was shown exactly where the pipes that I needed were, during my trip and the staff even seemed to care by asking me different questions about what I was doing and seemed pretty excited with how the outcome may end up. (hopefully a good outcome.). One of my favorite things about home depot and this location was the paint section. I could spend an entire day here looking at every paint they have and still not have seem everything! The prices are decent however from a few times I have stopped at other building stores like this I have found items priced a bit lower.
-
December 2021 by Ashley T.
8 months and $3000 later I have received no product, no installation, and zero communication. The store manager, Blake, was "in a vital corporate meeting" and would not take my call. I have called 16 times in the past 8 months, both corporate and the local store, with no resolution whatsoever. I have been promised return communication and have NOT received any. I am in total shock at the lack of customer service from a company this large. To take someone's hard earned money and not deliver the product or service or communicate with them in any way....... Disgraceful. I've never been more disappointed in a company or service. I have filled an official complaint with the BBB and left negative reviews on every website/ social media platform I can think of. This company takes advantage of people. How dare you Home Depot? Shaking my head at your utter lack of professionalism.
-
November 2021 by Nick T.
This is the worst home depot in America. There's no one to help in lighting plumbing paint garden. You just find yourself walking in circles. I just sat at paint for 30 minutes after they told me they took my order turns out they didn't have the code and didn't let me know until 30 min after. Needed help in plumbing had customer support call 3 people who were all apparently at lunch. Don't bother with this store go anywhere else unless you know exactly what you want. Lack of employees and service makes it terrible.
-
November 2021 by Dinna R.
Horrible customer service. I was making a return and waited in line for 45 mins for someone to help me. Finally a manager named Gustavo came to help me and gave me a very off putting attitude and made me wait for another 15 mins while he was helping people that was waiting in line behind me. He then got to me and told me he would give me only the lowest marked price for my item being that I didn't have the receipt even though I paid for it with me Home Depot Credit card. Very unreliable location. I went to a different Home Depot and they gave me a full refund and I was in and out of there in 15 mins.
-
September 2021 by Ashley U.
When I found this location on yelp and saw the two stars I was wary. I should've listen to the yelp reviews! We rented a Penske truck from this Home Depot and the employee, Mike, was a real asshole. See photo attached. My mother came here two weeks ago to look at the truck she was going to rent ahead of time, then when we got here Mike gave us a different vehicle that would not work. It took an hour and a half to finally get a truck that would work for us. Mike gave us a hard time every step of the way. He was rude, short, never told us where he was going or how long to wait. Employees like this should not be employed. There are too many good people out there looking for work! We will never come back to this location again!