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April 2024 by Penelope
I was profiled from the moment I walked in. I approached this store as my watch which was a Christmas present broke and needed to see if they could fix it. I was not greeted at the door keep that in mind, so I approached the counter and the lady there said “can I help you”? … no good afternoon, how are you, welcome.. nothing! Another elderly gentleman walked in 10 mins after me, he looked the part… the same lady welcomed him into the store from the moment he walked in and offered to assist him. Mind you, I’m a 5’8 latina woman who was dressed casually as I was walking around this outlet plaza. Same lady proceeds to tell me that Rocio would take a look at my watch and takes it to the back of the store. I was never advised to come back or wait or how long it would even take. After 15 mins of me awkwardly walking around the store I inquire if I should come back. The same lady said, no just wait Rocio has it in the back. I waited another 10 mins to then be told to comeback in an hour that they would fix it. I come back in that timeframe and I’m told that they can’t fix it because when the section of my watch fell off I lost the piece needed and they simply didn’t have the piece for that watch anymore. No apologies for making me waste my time or anything. Felt profiled and the 3 ladies at the time of the issue were rude giving me looks up and down. Never coming back to this location unfortunately!
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February 2024 by Manuel Alsina
Excellent
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February 2024 by Naijana Myers
If I could give zero stars I WOULD!!!! Me and my friend walked in and asked if they can simply repair her necklace, this older lady didn’t even let my friend finish her explanation and was being very dismissive about it. So I went online and seen that they do repair necklaces so we asked again. She was being very nasty about it and calling her necklace dirty even though that had nothing to do with repairing it. After that we were looking around because we also wanted to buy something. This lady kept following us around and looking at as if we wanted to steal something. We felt very uncomfortable and we just left the store all together. We felt racially profiled and that’s not cool. I will not be coming back to this store again if that’s what they are all about.
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January 2024 by julie-anne Munns
I've been to this specific store a couple times and found it disappointing both times. The set up inside isn't very well put together (Looks like a more pricey Claire's) and the worker isn't the most knowledgeable of the collections or welcoming... The Swarovski that I actually made purchases in was in Helsinki and the worker inside was instantly welcoming and everything was so professionally put together inside... I wish this Palm Beach location could have been the same
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January 2024 by Seneca Skipper
Beautiful jewelry & accessories, good customer service and reasonable prices.
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December 2023 by Suzanne
Staff could be a bit nicer, for sure. But still some bargains if you hit it right after Christmas!
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November 2023 by Foodie & Travels
My experience happened about 3 weeks ago, however, I am just now writing this review as I am still dealing with this situation because it couldn’t be handled at the store. I went for a guarantee exchange and the ladies were absolutely terrify to ask the manager for assistance and were going back and forth on how to handle the situation. I even offered to speak to the manager myself but i guess she was on her break and could not be bother. I asked them the name of the manager who was on her break and her name was Jena. As a manager, the least she couldve done is come out from the back office to explain or tell me when is the best time to come back… I had to file a report about the exchange through the website Since i could not do anything in store and Jena did not want to help. Never coming back here. The ladies that helped me were very sweet though
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November 2023 by Divine C
Great staff, decent selection.I always find something and they've even updated me on new items in stock upon request
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October 2023 by Destiny Lopez
Upon walking in I was ignored and not acknowledged. I was in search of a necklace for my grandma for her birthday. When I was looking at one of the boxes that hold the jewelry, the lid was clearly broken and tipped over falling over on the side. This lady whose name tag said Ana yelled over to me “Are you destroying my store” (as there were other customers in the store). I then responded “no it was already broken”. Rude customer service. She was also on her phone texting the whole time.After making a selection, I was waiting to be rung for about 5-10 mins but she didn’t even notice I was ready so I just left. If I could give this place ZERO stars I WOULD!!
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October 2023 by Derek
I had the most amazing experience at this location. Let’s just say my wife can be a bit picky and usually hates my gifts. Upon entering the store I was greeted promptly. I explained my situation to the lady working. She asked me a bunch of questions about my wife and helped me pick out a necklace and some matching earrings. My wife was sooooo excited when she opened them. She couldn’t believe that I picked them out ? it was an excellent experience from start to finish and I will only be shopping for my wives gifts here moving forward.
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October 2023 by Maria Fe Olivares
Loved this store! Bought a set of necklace, earrings and bracelet. Ana had excellent customer service skills and helped me find exactly what I wanted. Will definitely buy something else for Christmas!
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October 2023 by Lexus Howland
Ana was extremely helpful, the store was beautiful and clean with many items for all tastes. She helped me find a gift for my mom I know she’ll love! Thanks again Ana!!
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October 2023 by Jaz Ramirez
I went in to look for a wedding gift for my good friend. The kind lady Ana was such an angel helping me find my friends’ bridal registry and made my visit a delight! Thank you Ana!
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October 2023 by Syara Torres Plata
Such an excellent service. Ana, the girl that help me, was really helpful and kind, she explained with patience until I found what I was looking for. Definitely coming back
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August 2023 by America Valdez
Went there to get my earring fixed, no one came to help us. They said my earrings cannot be fixed, which is fine. Is the service that left us with a bad impression. We felt rushed and not welcomed. No help to look at other earrings as well. It wasn’t busy either.