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January 2024 by Tammy Keller
I give Sam's Club itself 4 stars. It's always clean, well stocked and has a great team working here. The only reason I didn't give it 5 stars is because the reps claiming to represent ATT do nothing but waste customers time and now I am finding out from ATT itself that the reps at Sam's stores do not work for them and tend to sell shady deals to customers. If I was the manager at Sam's, I would get rid of these guys. They are bringing the quality of your store down and being a nuisance to your customers.
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January 2024 by Michelle Ann Henriques (Boo)
I have been purchasing my eye glasses and contact lenses for many years at Sam's optical with no complaints, so imagine my surprise when this year I decided to use my previously purchased frames for my new prescription, since they were in good condition and I thought would save me some money. Only to get charged $50.00 for using the very frames I had already paid for. This has left me feeling very taken advantage of, especially when none of the other optical stores in the area charges you for using your own frames. Shame on you Sam's Club this policy should be stoped, your loyal customers deserve better.
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January 2024 by Alicia Cacossa Florida Haven Hunters
Always has a decent selection. All the food is orderly and store is clean. Great wholesale deal selection too. Staff is usually helpful. Checkout is fast despite the store usually being crowded.
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December 2023 by Lea S
If I could rate 0 stars I would. I felt disrespected, targeted, and ethnically/religiously discriminated against.Me and my family went to this location like we usually do, and this one young female employee at the door suddenly started staring at us like we looked weird or something. I’m not sure if it was skin color or our normal outfits with an extra piece of fabric that symbolized our beliefs that bothered her. Of course we felt uncomfortable so I asked if there was an issue, or if we need to show a card?She said yesSo, I showed her a screenshot of my online card. To my surprise, she refused to let us in because apparently “you can’t show a photo of your card to get in” even though that’s how I always got in when asked by any employee in the past.Now, I can understand if you had to have the Physical Card on you every time you go shopping. However, there was not any other person being stopped & asked to show a membership ID besides us.. So what does that tell you? I called their manager after that incident, and per usual they picked up after a while, so, I explained my case, and she had the excuse of “the store’s new policy” & “you need to download the app then show your card from there.”I’ve been shopping here for years, and they usually have at least 2 employees at the door asking Everyone that came in to show their membership ID, picture or not. Of all people, that employee chose Us to disrespectfully stare at, Us to question about ID, and refused to accept the photo because the policy said so, while everyone else around us got in without any complications.The manager’s sole reply was going back and forth about “They Don’t Pick & Choose” then Am I being delusional? How is it not segregation??? Never shopping at Sam’s club again.
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November 2023 by yaniv baraty
Amy and Debi are the best…BEST optical department women in the country… HANDS DOWN. They helped me with a pair of Prada glasses that turned out into a nightmare, and they helped me throughout the entire process. They are so professional and experienced, they will definitely help you with any glasses or contact needs. I would recommend coming to this store over a boutique.
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November 2023 by Rene Leyva
I made an online order according to what I was needing. I trusted them would deliver the purchase yesterday as it said in the APP. They cash me for the delivery but the items never delivered on time. So I refused to go to the store trusting on them but as usual they sent me a message apologizing for the delay. So now you know if you do online purchase, don't trust them. They cash you and them deliver when they want and not when you need.
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November 2023 by diandra shakes
Used the scan and go to get and out with one item. What was supposed to be 5 mins turned into almost 15. The was a ridiculously long line with only one employee scanning.I would much rather do pickup however they charge an extra $5 even though you have to pay for their membership. What a joke
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August 2023 by amanda shurte
This was my very first time trying Sams Club and also this specific store. I got there, waited an exceptionally long time to get my membership card at Member Services. With a line that long, you would think they would put more people at the counter. The store was very crowded and with workers leavings mop carts and stock carts in the middle of the narrow isles, it made it almost impossible to navigate. Check out was very difficult, the lines were down the isles and as a first timer I accidentally got into a Scan and Go line. As a first timer, I had no idea what this really was so I got out and went down another isle to find a regular check out line. As I got closer to the register I saw that I was in another Scan and Go line. So I quickly asked the person next to me what to do. With 3 carts I was panicking. She explained and I started rapidly scanning all my stuff. With my screaming toddler it was a bit hectic but I felt good as I neared the register I had 3 items left. Well I guess the checkout employee hasn’t ever been properly trained on how to provide good customer service becuase she started literally yelling to me to move out of the way so that other people can go. I was trying to explain to her I could t “move out of the way” becuase behind me was another Scan and Go line. I was trying to explain I’ve never been here and I had no idea what I was doing. Instead of offering me help as I was Apologizing, she decided to tell me how ridiculous I was to another customer and pointing a finger to her head saying “Use your brain”.I was humiliating in front of so many customers as she continued to yell at me from another register. She could see I was struggling. Instead of offering me assistance she made sure to embarrass me. Needless to say I will never be going back to Sam’s Club. I will be cancelling my membership and going to BJs again. Worst experience and worst customer service, not what you expect when you pay for a membership. I had better experience and better customer service at the local Walmart.
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March 2023 by Phillip Ho
It’s very convenient for seniors shopping early time 8am-10am. If you have plus membership, you can access by this frame time where less people are! One of the favorite thing is that you can self checkout from your phone ? without waiting in line for checking out by the app: Scan & Go, much easier than traditional checkout. Everything seems to be fine including the price and quality! ?
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October 2022 by Ward D.
Great place to do some shopping in Jupiter. This is one of a chain of almost 600 stores in the US and Puerto Rico. Since their first store opened in Oklahoma in 1983 these stores have been the perfect place to shop either in bulk or for individual items. I have visited many of their locations in Florida and other states. Their layout seems very consistent. This particular location is north of 45th street between the Florida Turnpike and I-95. There is plenty of parking but, as with many Sam's clubs, it can be busy and challenging to find a place near the entrance. There are no frills here. It is a polished concrete floor with aisles of items from Kayaks to clothing and food to vitamins. We often get food and pre-made meals due to their very reasonable prices. Checkout is one of three ways: 1) electronically using the app 2) by an actual cashier or 3) self-checkout. As you exit make sure you have a receipt as they check the receipt against the items in your basket. Overall, it was a pleasant experience and I would recommend this location to others trying to purchase their items at a reasonable price in a clean place with friendly staff.
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July 2022 by Mk W.
Yes, it's always busy but it's one of two clubs in the SE area so should be expected. Always well stocked and staff are friendly. I use the Scan and Go option in the Sams App and skip the long lines. Still able to enjoy the perks of my membership, cheaper gas and completely avoid the frustration of waiting in line. You can also order online with your membership for delivery direct from the store or shipping for free!
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July 2022 by Jason C.
Pretty much the cheapest gas in the area but at the cost of the membership price of $45, which is supposed to be credited to me. There hasn't been a long line so far. They also offer diesel which is also comparable to the area. There is not a great selection of organic produce so I can only recommend it for the low fuel prices.
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June 2022 by Kristen S.
Look I know this store has bad reviews and honestly I was kinda scared to go there because what I saw....I will say they were so great...wenley(sorry if I spelled it wrong) Rico, and George in tire were so great...my tire shredded and I was coming from NC with no sleep and a teen kids....not to mention her pets . They got us in and out as soon as they could...showed me about the tires and made sure to do a great job and smile the whole time. Ty guys so much
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May 2022 by J B.
I arrived at Sam's Club on 45th Street around 9:30 a.m. on May 3rd. I wasn't aware of the store hours and assumed most businesses were open by 9:00 a.m. I was asked for my Plus membership card which I do not have and I inquired when the store was open for "regular" customers and was told 10:00. I had another store to go to and some banking that I needed to take care of; so I was not going to be able to return to Sam's Club to purchase what I thought I "needed" that day before I had to clock in to work by 11:00 a.m. The employee who stopped me at the door asked if I wanted to upgrade my membership to be able to go in. I told her I would not be back (I meant that day) but when she turned around and walked away from me humming a cheerful tune. I am determined to not step foot in that store ever again! I'm making my own coffee pods and doing without the other items on my list!
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May 2022 by Vivian S.
New member to Sam's club at 45th Street. Met the store manager at check out. It's worth joining just to meet him. Neil was amazing and sold us on Sam's club over Costco! Will continue to shop there even though it's actually couple exits past Costco for me. He's a keeper!