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September 2023 by Carmen Garcia
Just terrible service, OMG the waiting time is forever, moving my money to another bank.
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May 2023 by Elite Bookings NYC
Arrived at 3989 Forest hill blvd West Palm Beach FL bank is closed no teller service no customer notice
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February 2023 by Alayna Lloyd
I like this PNC Bank. However, I only went there to use ATM.
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February 2022 by Oscar Ardoguein
Oscar A. We are banking with this institution since the eighty's we went through the name change of the bank three times and never had any problems .keep up the good job.
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November 2021 by Mara Carvalho
I been there 3 times. Never for myself. I have POA for a super close friend. I went there the 1st time to start the POA authorization process and the lady who helped me was so rude... never seen her before. So I dropped the POA and waited a whole week for them to call me to confirm the OK process. They never did. I called them a week later and another lady who answered finally told me it was in the system and it was approved. I went back twice after that and both times they were rude. Honestly, I am only there for my friend and his acct. I would have changed my mind really fast if I was about to open an acct with them and they would treat me like they did. Every person I spoke to was rude.
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October 2021 by Dr Jack
Lost my wallet and management was able to help me get a new debit card asap. Can't thank them enough.
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October 2021 by Shay S
If I could give 0 stars I would. My family has banked at PNC/Fidelity for 50 years. I have had accounts here dating back to childhood. I will NEVER return to this location. Things definitely have changed. The "Customer Service" rep I dealt with was rude and unprofessional. I was attempting to do a wire transfer for a closing on a house. I had an ID in my maiden name but other identification in my married name that has worked at different locations. I was questioned on the validity of the lawyers' office (???) and wire transfer, my marriage status and was treated like a trashy criminal. I have NEVER been treated like this at this location in 30+ years. They made the whole process extremely difficult. I am mortified by the treatment I received today.
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December 2020 by Shannon
If I could give 0 stars I would. My family has banked at PNC/Fidelity for 50 years. I have had accounts here dating back to childhood. I will NEVER return to this location. Things definitely have changed. The "Customer Service" rep I dealt with was rude and unprofessional. I was attempting to do a wire transfer for a closing on a house. I had an ID in my maiden name but other identification in my married name that has worked at different locations. I was questioned on the validity of the lawyers' office (???) and wire transfer, my marriage status and was treated like a trashy criminal. I have NEVER been treated like this at this location in 30+ years. They made the whole process extremely difficult. I am mortified by the treatment I received today.
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December 2019 by Angie C
Horrible Customer Service. Came in at 12:19. Waited for almost 15 minutes. No acknowledgement that I was even there. Only one person at the desk during lunch hours. "Jose" at the desk didn't even bother to look at me. Not coming here again. Considering leaving PNC
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September 2019 by Roberto Barroso
Amazing costumer service fast and on point . all was clean and all the staff very helpful. thank you .
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April 2019 by Ada Guzman
Giszel help me to make a big move with my money. I do not understand this bank have 2.6 rating. It should be 5 stars rating. My mom and I been coming to this bank since I was little girl. Every time I come in; they treat me like family. Always solve my problems right away. Thank you so much!!!
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March 2019 by Shannon Scalpi
I have been here to see a financial advisor and was unable to make an appt during the week. I was told to come in saturday early as they do not make appts. So i show up 30 minutes before they open and still they put others before you claiming they had appts which I quickly said you do not make appts on Saturdays and they blew off myself and an older gentleman to take care of others signed in after us. I am very disappointed!
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September 2018 by hellova1 1
I received a refund check from a company doing shady business. Happened to be written on PNC. I'm a senior and have been banking for a long time. I know if I go to PNC they will cash a check written on their bank. If I go to mine and deposit it, I have had them come back after they claim it was clear and take the money because it didn't really clear...(That happened at PNC to my daughter). But now PNC wants us to pay 2% to cash a check on their own accounts. I'm getting back money from one crook to give it to another... I would shy away from these fee ridden banks.
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April 2018 by Kaity Malone
Staff was decent. Deposited a large check yesterday where I was initially looked down at until she saw the amount of the deposit. Then she couldn't wait to be friendly and offer additional services. I return today to take cash out as I'm trying to buy a car and who I'm assuming is the branch manager does not like me asking why it is taking so long. "She needs further approval" after trying to get me to switch to a cashiers check twice. If they are not equipped for cash withdrawals inside the branch than let me take my business to a more helpful location. I think its time I switch to another bank.
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February 2018 by Carolina Andrea
First time coming to this location, because it was open on the weekend. Disorganized and unprofessional. Waited 30 minutes just to be told she couldn't help because "I cant help you, if you don't know what you need help" and I will need to make an appointment for another day. Go to the one on Jog rd. and Lake worth!! Very nice there, way different
