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March 2024 by Skrilla TV
Pyong Was fantasticcc! Such a lovely Spirit, we had such cheerful conversation while she massaged me and it just enhanced my experience
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March 2024 by VAMPZ13
I was skeptical about joining a chain massage parlor but wow, I love this place. The staff are all so nice. I’m afraid to call out the best masseuse because I don’t want him to get busier, but I can’t help but give kudos to Rickey. Rickey is an incredible masseuse and I think he knows my body better than I do. I look forward to my appointment every month for 8 months now.
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March 2024 by robert becker
My wife and I are both members. My wife booked an appointment for herself. We later called and switched the appointment under my name so I could get the massage. As a member, I already had an available session paid for so, I shouldn't be charged for the massage. After talking with them, they said they had switched the names and it wasn't a problem. Apparently, they never switched the names because after my massage, they charged my wife for the massage instead of using my session that I already paid for. This isn't a big deal, they just need to switch the names and refund us for a session, however, when we called, we were told that only a manager could do that and there wasn't one available so they would call us back. We must of called 4 or 5 times over several weeks and each time it was the same thing, "the manager is not available and will call you tomorrow". No one ever called us back or left us a message over several weeks. Eventually I talked with an employee who said they resolved the issue. I'm still waiting to be refunded the money and I've yet to hear back from a manager. I've never had an issue at any of the other massage envy locations. It's super frustrating having to call a business countless times being told again and again that a manager will call you back tomorrow and then never hearing from them. My wife used to manage a massage envy and sais that it's just a poorly managed location.
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March 2024 by Cody Sasek
I scheduled two one-hour massages over the phone and was never asked what kind of massages that I would be interested in prior to arriving. I figured that would be discussed upon arrival since we did not touch on the subject over the phone. Unbeknownst to me, I was automatically paired with a therapist that only specialized in Swedish massages, and when I asked for a deeper tissue, she stated that she did not perform that type and that I should have let the front desk know before the massage started. I simply replied that the front desk should ask prior to pairing up customers with massage therapists that do not perform specific types of massages. The massage basically consisted of getting rubbed down with oil and a lack of deep massaging. Basically, I was paired with a therapist that did not acknowledge my need or try to remedy my concern. I would like to add that due to technological issues with their iPads, we did not enter our rooms until well over 15 minutes after our 1 PM scheduled time. I was informed that my massage was complete 34 minutes into the massage at 1:49 PM (same for my girlfriend). Although the manager of the location discounted one of the services, when you pay for a 60 minute massage, you expect to to receive what you paid for. I really hope that someone with executive decision-making abilities at this location reads this and recognizes that none of this was handled properly and that additional action should be taken in order to remedy this really poor experience.
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March 2024 by summer bernard
The customer service at this location is absolutely horrible. The manager Chantel needs some training on how to accommodate her customers. As a chain location you would think they would want to keep customers. I suggest some type of training for all employees. This is not how you run a business. I have had a membership with them for over 5 years. Massage envy should do better.
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February 2024 by Daryl Gimbel
I like going here. There are a few great therapists and I only need the 50 minutes and it saves me a little money by being a member. I do have to bring my own organic oil because I don’t like chemicals and sometimes the sheets and pillow cover smell like detergent which bothers me a lot. There a plenty of clear detergents to use. Would be great if ME would make that change so we aren’t breathing in toxic chemicals while getting a massage. Otherwise all good!
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January 2024 by JS Hunter
I had a facial recently with Karen. She was pleasant but Her facial however was very jarring. Her technique feels as though she is karate chopping the face with her fingers, and there is no fluidity of movement. In addition, she seemed ill prepared. She spent more time standing at the counter than doing my facial. My skin did not have that glowy, i just received a facial look and it was not relaxing.
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December 2023 by G Mills
I am a monthly subscriber and am so glad to have found Ambrosia. She is the best massage therapist there - very attentive, adjusts the pressure based on feedback / needs, and makes it a truly relaxing experience. Highly recommend!
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December 2023 by Ciara
Priscilla is an angel! She is sweet, welcoming, and funny. She made me feel very comfortable and explained the process and kindly answered any questions you may have. She made me feel better both physically and mentally. Hands down the best experience I’ve had so far with a massage therapist.
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October 2023 by Kenneth Myers
if you want a Massage Envy membership, consider a location other than Village Boulevard. Management at this location is unresponsive and poor.
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September 2023 by Jay Jay
This was my first time going to massage envy and it was fantastic, we had a couple massage and the two girls in the front Elizabeth and Kenya. They gave me a lot of information I will definitely go back thank you so much.
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August 2023 by Imani Osborne
Poor service and they absolutely ruined my mother's birthday!! Lack of professionalism and they would not take responsibility for the issue they caused. Train your team members you guys are awful.
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July 2023 by Michael George
Elizabeth and Deandra are extremely great at their jobs looking out for me. Their team and the lovely therapists both handled all of my issues with my back, than assisted getting me on the right path to staying pain-free. HIGHLY recommend checking these guys out!!!
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June 2023 by CJ Snyder
I've been a member of Massage Envy for over 10 years. I recently called this location, which I've been coming to for 8 years, and they said they shared that due to signing up in Jupiter, that I will have to pay $10 per massage. No Thanks. See ya!
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May 2023 by Johnna H
Massage Envy never disappoints with their services. When I entered the West Palm Beach location, I was greeted with a smile and a courteous receptionist. She directed me to the waiting room where I met my therapist. My massage was very calming and relaxing. There was a small technical issue which was resolved quickly and professionally. I cannot wait to go back again for another self-care session.
