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August 2024 by Miriam Tirado
The best costumer services Quality staff
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July 2024 by J Sebastian
They are not professional at all, the attitude of the agents is the worst, after being with them for many years now I have to look for another insurance, SHAME THEY DON'T HAVE A MANAGER who calls them out, the only one who would save is MIRIAM. If you want state farm insurance, look somewhere else, but run away from this one if you can.
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May 2024 by jeff bella
Was assisted by Isabella for my business policy- quick and easy resolution. Very professional. Thanks
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April 2023 by Sarah M V.
They never return your calls, I tried to change my home address for the past year many times and they still have it wrong, they tell me I receive texts about my bills when I do not, and they email me my boyfriend's insurance bills, not mine and then, on the app, tells me to pay a certain amount and then tells me a month later that all I owe is 44. When it apparently was supposed to be part of the last bill. Then all of a sudden I am in the rears. I think because I had a joint account or something, his bills were overlapping with me or something. Its been a 2 year nightmare! I have called the 800 number in hopes that i could correct the issue and they tell me that i have to call the office.
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December 2022 by Margaret Bagley
Been with Lazzo Martin-State Farm for many years. I have always been satisfied.
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August 2022 by Leonardo Maceyras
After being 25 years with this agency and having to put up with a long closure of hours during lunch they have left me out to dry because of an accident I had then I was acquitted of the fault and their staff told me not to bother trying to renew or fight the fault.Any other State Farm Agency will be better than this one just read the other reviews every every complaint is about their staff. Mr Martin is only interested in policies that have multiple vehicles and high premiums he's looking for the big fish has no time for anybody else.
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July 2022 by Donna Hollander
I don't know how many times I have to tell this company to stop sending this person's mail to my home he has never paid bills here rent or own this property!!!!To save this individual monies on their premiums.That is FRAUD !!!! He lives in west palm(wealthy neighborhood) not KISSIMMEE!!!!!!! Please stop!!!!!
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January 2022 by Victor Mogollon
Best Insurance agent in Palm Beach County.
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September 2021 by Cony Gallardo
Yima is the super special person, he gave me all the very clear information and the best insurance plan...thank you
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September 2021 by James Sylvester
Great service
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September 2021 by Itachi Lex
The prices are very affordable and I got helped when I made a mistake, I recommend this place to everyone.
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August 2021 by Bobby Gonz
Fantastic agency. Lazzo has been there for me for over 25 years. Always available when I have a question. Always willing to make recommendations and outweigh the benefits versus the risks of certain coverages and or policies. I’m going on my third home and he has always been able to be extremely competitive with the rate and my dealings with citizens have been very transparent. Not to mention, his staff is always pleasant, friendly and Willing to go the extra mile. Last and certainly not least, Sujei is a tremendous asset. She Has always made herself available in the past, takes her time in explaining every question and is extremely responsive to document requests and providing updates on my policies. Honestly, thank you.
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July 2021 by Shane Jarmin
Love state farm, but not this agency. Last year our property insurance somehow didn't renew in our monthly escrow payment and it left the bank (wells fargo) and Lazzo's office in a finger pointing contest. I sent an email asking for Lazzo to call me regarding the manner and I was passed off to another person in the office. I've been a customer of Lazzo's for 5+ years and he has never once called me. I called three days ago to get an insurance quote on a new property purchase. I was told someone would call me later that day and I never received a call back. If I was looking for that kind of service I'd go with a Geico or Progressive. The whole point of a having a personal insurance agent is for the one-on-one service, attention, and for them to PICK UP THE PHONE when I'm having an insurance issue. I'm not asking for him to check in daily, weekly, monthly, but one time a year or to call me back when I'm in a battle with my bank over property insurance would be courteous gesture.
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January 2021 by Erich S.
I don't know what to make of this State Farm Agent or his office. Can't get call backs or information that I need in a hurry, like proof of insurance. The ONLY reason I've stayed with this Agent is bc I didn't know you could Switch Agents within the State Farm company. Now that I know I will be Switching just as fast as I can. This Agent has upset us so badly that we were looking at a different insurance company. Thank God you can Switch Agents.
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December 2020 by Carlos Lorenzo
12/24/2020. circa 12 noon.I decided to go in person today to the new building of the StateFarm agency on Dixie Hwy to bring my account to a current status.While talking to the receptionist; as she took down my information to assign me a person to talk to, an individual walked in with a tray of TAMALES in their hands. The receptionist stood up and opted to drop our conversation to take care of the other individuals needs. (it was change for a $20 bill which took over 10+ minutes)What I had witness left me dumbfounded, amazed! After the food vendor had left I definitely voiced my opinion to the employed.The lack of PROFESSIONALICIM by the Face of the company that represents me left me with a bitter taste. I felt as though I was unimportant to them, that the Thousands of dollars that I have pay them since coming on board would at least have me feeling like family but instead was left disappointed. I believe that if the staff is permitted to behaves like this than these actions can only make me question the competence, expertise and dedication that management has supposedly in out best interest.In general, I am a 40 year old guy who has had StateFarms since I was in my early 20's, maybe even teens and today I was reminded that I am just a number/dollar sign to this company.I'll be looking for another car insurance agency pretty soon.
