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March 2024 by Nicole Osvath
I'd give no stars if I could. Sadly not one employee asked us if we needed help. Stood at the register when we kept looking at them. Fun Fact I can't get my own shoes they have to get them for us. I miss the days of good customer service.
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March 2024 by Vanity Fields
Business confirmed store hours just 1 week ago. Hours listed says 10am, arrived doors were locked and store associates shook head “No” when we pulled on door to enter.
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December 2023 by Mari
I had a seamless purchase experience. Found the item I was looking for and had great customer service!
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November 2023 by Melody Stuart
I have to say if u are going to hire people who are afraid to come Near you then they should not work in public …….. it’s over …..
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August 2023 by Jonathan Ortiz
Mari was an amazing associate great customer service she went above and beyond to make my experience there excellent and her co-worker Brittany was just as helpful and nice. Good people like that I'll definitely be shopping there soon.
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March 2023 by Takeria Wright
I have a son who is ADHD and Autism spectrum. The young lady Danny didn’t know, but soon as we walked in she made us feel welcomed. She was soooo patient and Informative about what would good for his flat feet. He didn’t really talk but she was heaven sent. Thank you Ms.Danny
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February 2023 by Schylar Davis
Marri and Courtney were a dynamic duo. I went in needing boots to wear for work. I didn't know what I wanted only what I didn't. Marri was a badass, she navigated through all my wants and needs. She not only recomended the perfect docs, but she helped me find the perfect fit. She made me feel comfortable and not crazy even though I tried on probably 7 different pairs. Courtney held down the fort like a boss while Marri was running around for me, and even made some suggestions as well. Anyhow they're awesome so, 10/10 recommend this journeys over the other one.
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October 2022 by Victoria Rudolph
*0/5 stars* I had quite an unpleasant experience at this Journey’s location. Today around noon I came in to return a pair of shoes I ordered online because they were too small. I have never worn these shoes, only tried them on for all of 30 seconds before realizing they were not my size. The lady at the register took my shoes out of the box and barely glanced at them before saying that I was unable to return these shoes because they had been worn. I explained to her that I only tried them on inside my home, and the soles of the shoes were perfectly clean so I did not understand. I asked her to explain to me how these have been worn and she proceeded to point to a non-existent “scuff mark” on the side of the shoe. I told her I don’t even see what she is talking about and she attempted to dismiss me. She told me she can do an exchange for a different size or offer me store credit. I told her no and that I wanted the original shoes back and she continued to push the store credit offer. After having to repeat MULTIPLE times that I want the original shoes back, she starts to take them out of the box they came in and put them in a bag (probably so I would not attempt to try returning them at a different store). I told her I do not want the bag and I want the original box back. She questioned why I wanted the box back and I had to demand the box back about 3 times before she finally gave it to me. After I got my UNWORN shoes back, I proceeded to head over to the Journey’s location in the Wellington Green Mall. I was able to return my UNWORN shoes there quickly with no questions asked, and the lady who helped me was very kind. I do not recommend coming to this Palm Beach Outlet’s store to make a return because you will be harassed by the employees, and they will not give you your money back. I am unsure why this rude cashier was acting like the money for this return was coming out of her paycheck. Obviously, there are some issues with this organization. STAY AWAY!
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May 2022 by Brian Bu
Chris, supposed manager of the store give a bad atencion and abuse of power. because yesterday afternoon buy a pair of vans whit another lady and for the moment everything good, but also on night she try the pair and was a 0.5 bigger than the size. Today I try to change it. And the same lady give me the correct size for try before and Cris appear. Because of him I cannot do it . only for him and this is his picture right after.
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September 2021 by Alexa Perez
Amazing my experience is Amazing every timr
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June 2021 by majic robot
Slow, and out of stock
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July 2020 by Monica Small
Sam helped us on the phone when we called the store for info. We were lucky enough to get her as our associate when we entered the store and she was so nice and helpful. We ordered a pair of Dr. Martens and checked out backpacks for school. Thank you for making us feel so comfortable Sam! ?
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November 2019 by Milande Lomont
The employees are hella nice
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October 2019 by ItsonlyNique B
The staff is very helpful. Good foot wear at discount prices.
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October 2019 by Norman Green
Good staff