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February 2024 by D Light
This is not a customer friendly store at all. Wish I could give zero stars. See other reviews-this seems to be an ongoing issue. Sadly, this is why places like this are going out of business. Quote was never given upfront for service and repair. When I questioned the charge two people at the store including the owner were not willing to help and they threatened me multiple times . The BBB customer bill of rights has been violated and I will be reporting this store. It's sad!
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September 2023 by Chuck Rhinehart
Very helpful and accommodating staff. Stayed on my lamp repair until the problem was resolved. Recommended.
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April 2023 by David Oriley
I was walking around in heath showroom a while back.A woman who happened to be a minority came in with her invoice wanting to speak with an owner as there was anincorrect balance listed on her invoice.Lampshade salesman hovered over her trying to intimidate her insinuating that she was being pushy and and that he wasn't going to put up with her complaining! She coward down! Turned out that she was correct!!! There happened to be a mistake in the companies favor! Owners heard the whole confrontation and did nothing to stop the threats!! We also heard salespeople in the background making biggeted comments! We will not walk back in that place! We don't choose to purchase from rip offs and biggetts!
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April 2023 by Maggie S.
Lesson learned.... I brought in a floor lamp for repair in late January and was told it was likely a simple fix and would be completed in a week. Over the next several weeks, I made multiple attempts to inquire on its status (by phone, via e-mail and in person), what I got in return were excuses and attitude. Nine weeks after dropping off the lamp for repair, I picked it up, not knowing when I'd see it again. I'm happy to report my lamp is now fixed, thanks to a $20 part from Amazon and two hours of work from a handyman. By the way, I shared this story with a neighbor, who shook her head in agreement, as she had a similar experience with a repair at Heath & Company a year ago. Shame on me for going to Heath & Company. Shame on them for providing terrible customer service.
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February 2023 by Carol A.
this was one of my favorite stores until this week. I had house guests who are decorating thier new home and I took her in for some lamps. she bought 2 lamps and a chandelier and had to order the lampshades. there was a discussion about drop shipping the lampshade and talk of a charge, but she wasn't charged for it. She went back to New England and got an email from the owner saying there was a $25 shipping charge which she was fine with, but asked why she hadn't been charged that at the time of sale. She called the store and asked the owner about the charge, and out of the blue the owner told her she was canceling the order all together. I don;'t know if a reason was given, but I do know that my friend is one of the sweetest people I know and would never get rude or angry. So now my friend is stuck with lamps that she has no shades for and there isn't a big choice where she lives in New England. Suffice it to say, I will never set foot in this store again or recommend it to anyone.
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August 2022 by Edna C.
I have used heath lighting for repairs to chandeliers, lamps & buying lampshades & they have been professional & extremely helpful
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March 2022 by Dayne Kelly
5 years ago I have this company 5 star. I went in 3 months ago and the new owner shamed me for wearing a mask. What did he get out of it? Pleasure.
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May 2020 by Omar Davila
You find all kinds of lamps and very good price very friendly owners
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February 2020 by Patricia Atkins
Best selection of new and vintage chandeliers, lamps, sconces around. Thousands of lampshades in-stock and unlimited custom options. Staff is awesome!
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February 2020 by Beatriz Suarez-Crosse
Excellent selection of shades and accessories, expert lighting advice and best customer service in town
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January 2020 by Kristina Dennis
Five star across the board! The shop is amazing, literally has everything you need! The staff is amazing, and very knowledgeable! You can’t go wrong, don’t waste your time going anywhere else. We got all of our lighting and fans for our house. Truly an amazing shop.
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January 2020 by kunjbeharry sirpaul
Various chandeliers to choose from
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October 2019 by Kelsay Rae Budd
An incredible store with the most amazing lighting I have seen. From new to vintage, you can find exactly what you are looking for to accent your home. They also do custom lampshades which is super hard to come by. They made the most beautiful shades for my house. I can’t thank them enough for the time and effort put into each shade. Highly recommend!
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October 2019 by Kelsay Scruggs
An incredible store with the most amazing lighting I have seen. From new to vintage, you can find exactly what you are looking for to accent your home. They also do custom lampshades which is super hard to come by. They made the most beautiful shades for my house. I can't thank them enough for the time and effort put into each shade. Highly recommend!
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October 2019 by Natalie DiGioia
Love the place! Awesome selection of lampshades and more lighting on display than I've ever seen! Highly recommend!