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October 2024 by Chris Brehm
Final update. Had to dispute charge for toliet with VISA. Once VISA got involved, we received our money back. Ferguson did absolutely nothing to help us.
Update: still no refund. No follow up by customer service or salesperson.
Horrible experience. Warning... Ferguson places an order with build.com and you're at the mercy of a faceless website and poor delivery service. I ordered a toliet in August. Twice I received text messages from delivery service that the toliet was damaged and could not be delivered after waiting at home 3 seperate times. Tried to call my salesperson and was told that they were busy with other customers and couldn't help me until later in the day. I guess i paid so they are on to their next customer vs helping me. Had to cancel plumber two times already and have been without a bath for weeks. Beware before you shop here.
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September 2024 by Fermin Saja
I guess that’s why you ask the price before they charge your card. I mean highway robbery isn’t even enough to say about this place. Don’t come here, go to Bond Plumbing 15 up the road. These people are rude and unfair. I wish I could give negative stars
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November 2023 by Quack Assassin
Wide variety of the most common used plumbing parts to assemble stuff both in rough and final phases. Bring your wallet though especially if you're unfortunate self does not have an account. Even if you do have an account they're 20% more than other vendors It's just corporate . They offer delivery on most orders over a certain dollar amount, Don't expect to get one piece of pipe delivered . If you're trying to buy Plumbing tools avoid the Raptor brand. Dollar for dollar it's uncomparable to Pasco and other manufacturers of identical better made products.
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November 2023 by Wendi Monteiro
Outstanding customer service, design ideas and product knowledge provided to us from Marcy Goldblatt-Greiter!
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November 2023 by JS Phillips
Austin and Mark wer super fabulous.. If you know what I mean. They went above and beyond the expectations of your average employees, and they deserve a raise. Mark looked tired from all of his countless hours helping customers. Austin hooked me up with some fly Furgeson kerch. I will definitely keep shopping here for all of my plumbing needs!
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November 2023 by Stanley Beahan
Well organised!
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November 2023 by Crystal Khlyr
Beware:They are located at 1750 Old Okeechobee Road (not at 1750 Okeechobee Blvd).I spent 20 minutes driving in circles....They need to get the right address on Google maps!
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September 2023 by Nicholas Romano
Worst customer service, standing at the counter in a bright green shirt and I’m ignored . No, “how can help you” ? Then proceed to take the guy behind me ? I’ll take my business elsewhere. Train your counter staff
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August 2023 by JSP
Austin and Mark wer super fabulous.. If you know what I mean. They went above and beyond the expectations of your average employees, and they deserve a raise. Mark looked tired from all of his countless hours helping customers. Austin hooked me up with some fly Furgeson kerch. I will definitely keep shopping here for all of my plumbing needs!
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August 2023 by Craig Anderson
What's worse that someone who is not competent?Someone who THINKS they are competent but aren't.They need to train these people with the building code. I'm not interested in debating with someone who SOLD items for decades as opposed to knowing how plumbing works
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June 2023 by Angel Ross
Approximately two weeks ago, I visited this establishment and spent a good part of two hours, reviewing various items for our bathrooms as well as our kitchen. We decided on several items and expected a quote. After reminding my sales person by email, we are still waiting for a quote. We even put int 2 phone calls and left messages.This is not a very serious operation and should be avoided at all costsThere are plenty of other establishments that are eager to do business with you. Avoid this place!The sales personnel was barely helpful. Not totally unhelpful, but you could tell that she did not like what she was doing. We were professional, and chose a dozen different items in the two hours that we spent.Competitors such as royal bath Are a great option and I feel I will be doing business with them instead. They provided me quotes within two days. Their sales personnel are wonderful and very informative.Angel Ross, and Kirsten Paniccoli
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March 2023 by Sarah Hill
The staff is very knowledgeable and friendly, the showroom is constantly updated - overall, a great place to shop for all your plumbing, lighting, and appliances!
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December 2022 by Molly Mortenson
Communication was and continues to be lacking on our order. We have been passed around to multiple different people with issues on our account. Every person we have worked with has heard our concerns but never followed through and taken action. It took us 3 months to get a response on credits on our account after multiple emails, which is still not resolved.
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November 2022 by Miguel Suero
they had what i needed
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October 2022 by Michael Engelhardt
There were many issues with my order, however Lorenzo was able to correct them. I was not completely satisfied because of all those issues, but at least the issues and problems were solved. I believe that Lorenzo is very good, there is also Roy, but I still feel the company is very disorganized. They have the largest display of high quality items.
