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January 2024 by Cherun Freeman
My insurance set reservation for this location, and car wasn't available. Linsey counter worker should learn to have better customer service training. Don't advise customers to contact other location to find car, it's common curiosity for business to do so. Train your employees proper customer service etiquette. Extra mile goes a long way.
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January 2024 by Boni Fa
Bad service’ the worst rental place I’ve ever been in.
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January 2024 by Vicky Carney
Have used Enterprise for many years and have always been reliable, professional, courteous and deliver great service.
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December 2023 by dean drake
Very disappointed with the quality of the van. I have rented from Enterprise in the pass and found my experience very good. This time it was a low quality experience with the vehicle. I showed up for the van. To find that it was not there. The rep told me that they tried to call me to see if I still need the van. I did receive a voice mail, but did not see it until I got to the store. The rep continued to tell me that the van was at a different location and we need to drive to it to get it. We arrived at the new location to find out that the van had not been cleaned yet. Between the van not being at the first location and cleaning. It was about two hours before I received the van. Upon inspection. The van almost had over 90000 mile on it. This is the first time I have rented a vehicle from Enterprise with over 50000 mile. This van was going to be used to transport guess to a wedding. I was embarrassed by the quality of the vehicle. The rep did offer any kind of discount. I had to ask for at least bring the can back at 1/2 tank. Which was at 17.8g when I picked it up. I brought it back at 12.2g. And I still got charged of the gas refill. The rep at the location never read the notes. In had to call up the original location to have them refund the gas price. I would not rent a van from Enterprise in the future. This was not a very smooth experience.
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December 2023 by Kennia LaFlare
Quick and easy service. Friendly staff. Will use this location from now on
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November 2023 by Ernesto Escobar
"There are rude people at this location. I called to book a rental as a result of a third-party claim with Allstate. I was told on the phone that they don't have any vehicles that match Allstate rates at their location and they tried to rent me a vehicle at a higher price. When I refused to do that, the person on the phone told me I was trying to scam them by asking for Allstate rates."I end up calling another enterprise rental location and they book me the vehicle with no problems.
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November 2023 by Randy Hively
As soon as I got in the rental car I could smell the stench of cigarette smoke. What good does it do to have a no smoking policy if it's violated and then they do nothing to rid the vehicle of the stench. This is not an isolated incident; I've gotten a car from this same location before and the same thing--it stunk of smoke.I drive a sports car and they gave me a BMW 200 series vehicle. Hardly a comparable vehicle.
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October 2023 by Livia S.
My car is in the shop so I had to get a rental. The dealer sent me to Enterprise. When my husband and I walked in we were not greeted by the lone salesperson. He walked out as we walked in, presumably to check in a return. The lobby was full of customers (6 adults)...with one salesman; I thought for sure that it was going to be a negative experience. You could tell from his body language that he was just overwhelmed and stressed. Then in walks Lindsay. She didn't miss a beat and started checking people in, advising them of what they did and didn't have, taking returns etc. We were there for about 35 minutes total between waiting for the lone ranger to come back and Lindsay ushering me to the rental. Polite, helpful, positive, calm and not a drop of hesitation. She really took the ball and ran with it. Whomever is her boss needs to know that this woman is gold and to protect her at all costs!
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October 2023 by Asia Eddings
Christie was absolutely amazing great customer no hassle .
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September 2023 by Joshua D
First time renting a car. But Enterprise made it pretty easy.
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August 2023 by Timmy Shigley
Absolutely horrible. Was given a 2020 Honda Accord Hybrid that must have had a known mechanical issue.The young man behind the counter told me it was a hybrid but they only used the gas. I am smart enough to know how hybrids work and dismissed it as youthful ignorance on his part.2 hours later after a stop in Miami, the car died. Hybrid battery cell had failed. I spent the next 4 hours on the phone with Enterprise Roadside Assistance trying to get a replacement vehicle lined up and the current car towed.I had to call it a night and start over at 6am the next morning.It took another 6.5 hours and trips to 2 more Enterprise locations, which included an Uber ride from Miami to Ft Lauderdale airport which wa absolutely no help at all because they had to wait for an "exchange order" from the third party roadside assistance department before finally giving up and going to National Car Rental (which they are both affiliated) and got a car in less than 10 minutes to get back home.Customer service, availability, quality of vehicles and a general lack of concern by all left me with a horrible experience.Unfortunately, I have to use the company under corporate company guidelinesThe detailed notes of the debacle will be escalated to the highest levels within Enterprise.Sad, truly sad experience.
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May 2023 by Lisa Marie (HonestLee)
The ladies that work here are fantastic!! Went above and beyond for us. Even when my nutty friend thought her door would not close. They kept their cool and helped with a smile and some giggles. I would highly recommend getting your rental from here they treat you like family.
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May 2023 by Lee W
Amazing customer service!!! The ladies there are exceptional and are a blessing to work with!!! Thank you girls for making this process such a breeze!!!! Y'all deserve 10 stars!!!!!
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April 2023 by Aimee G (Sweetthang)
Great service from all staff. They make you feel welcome and very friendly. I have never had an issue since choosing this location for years. Highly recommend
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April 2023 by Don Johnson
Great customer service. Issue with the car I ordered so I was provided with an upgraded vehicle at the same price.
