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June 2024 by Jada Beane
Such a waste of time visiting this bank in person. I didn’t want to use an app when a person can help me just to be told I have to call them anyways after I drove across the city. Such an inconvenience. What is the point of bankers that don’t help people? I wonder if I was treated this way because I’m a black woman that doesn’t speak Spanish. I’m tired of the lack of helpful customer service at Chase banks. ??
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June 2024 by Shannon Vasquez
My husband had to wait a whole week to get an appointment with Alfonzo at 9:30am on June 8 a Saturday since my husband schedule is very limited and the only time he is available is Saturdays. Finally makes it to appointment and because he was supposedly 5min late this Alfonzo wouldn’t see him. So if he had a 30min time frame for this appointment, what is he gonna do besides turning away someone’s investment money?? Continue to chat with the other associates? That is bad business! Alfonzo has the worst ethical behavior for his position and come to find out this is not even a protocol Chase goes by. This was basically this persons personal call. Bad just bad. Thank goodness my husband took his money to another bank (PNC) who favors the customer.
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January 2024 by Frank Menéndez
Christian Lagos excellent attention and treatment. Super professional and attentive... 5 stars
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October 2023 by Pavel V
Some shady dealings are going on at the ATM here.
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June 2023 by Slawomir R. Broz
Terrible customer service, they refused to see what my problem was with the account, I asked for help that was not solved over the phone. They really denied me service
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May 2023 by Angel Andres Peña De Jesús
Always great service and promptness clean location good area
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February 2023 by Ibrahim Gerges
I had issue with my account and actually Virginia was very helpful and nice, very respectful & great person, also, her coworker she is Spanish she is very nice and helpful too, even I’m very disappointed with chase bank and the customer service over the phone but when I went this branch I was very satisfied
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February 2023 by Maykel Marin
Terrible experience in customer services. Alfonso treated me like he own the bank. He humiliated me and makes funny of me in front other customers.
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February 2022 by 5D Studios Inc
Virginia was great at helping me with starting a new account. I went to another chase trying to start a new account, they said I need an appointment. I went to this location and asked to start a new account I was told the same thing, Virginia told me I can make an account online something I didn’t know. How simple but greatly appreciated. Virginia you’re the best?
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January 2022 by Odeleya Israel
Terrible I will never comeback to try this location again.
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November 2021 by Jairo Loco
Horrible service, customer service in this location is awful. It’s like no one wants to work or help. Always with a. Negative answer. From the lady on the teller line which I think her name is Virginia to the bankers. Tried opening a business account and there was always a pushback never a positive answer or interest on solving my banking problems. Have been a customer for more than 10 years and this is by far the worse experience.
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July 2021 by KB Cleaning L.
The location at 4660 Forest Hill Blvd West Palm Beach, FL 33415 is awful, they never had a minimum people working in that location, everything's is always very slow....I love chase but in FL is very bad
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February 2021 by Edgar Duran
Went in to open an account...No one and I mean no one other than the 4 bankers and myself.Asked me to sit and I waited for about 15 minutes (no one came in) .Finally someone came up and said...they are all busy and that I needed to make an appointment. As I left you could hear the crickets as it was still empty when I left.
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September 2020 by elias caceres
Google needs a 0 star. I set up an appointment online as required post covid. I skipped my lunch to get there only to find out that my appointment needs to be rescheduled. What's the purpose of an online appointment? Come on big banks get your act together.
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June 2020 by Isabella Zabala
Walking in was great... very quick to attend they even had great coffee in waiting area. However I have to give a 3 star review to a certain employee who embarrassed me as a customer, questioned many times my decisions and seemed resistant to want to do their job. Overall I had a great experience however I would not attend this certain location again. Other staff was very helpful however.
