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February 2024 by Trevor Porter
The team is extremely knowledgeable and skilled at their craft. Each member brings a special personality to the team. I’m grateful to work with such a great business. Thank you for all that you do.
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February 2024 by jamaine
Hands down one of the best watch repair shops in the business and SFL. Proven by their expertise and knowledge in timepieces. Then add to the fact that the staff is great, you couldn't ask for a better combo.
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February 2024 by Steve Edmonds
I took an older Rolex to Bennisson Watch Repair. I cannot say enough good things about them. The service was outstanding, and the staff made you feel like they’ve known you forever. They have a great eye for detail. If you ever have a need for a great watchmaker, you have found the place with Bennisson
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February 2024 by James Park
I purchased a watch on grailzee Bennisson did the authentication and sent it to me. The watch would not run from winding the crown. It would only run if the automatic movement was being utilized. The watch was never worn. Never over wound or mis treated in any way.After email back and forth a few times I sent the watch back but was never told it would be fixed at no charge to me. Even if the mistake was their own.I sent the watch back nearly 3 weeks ago and it been in their possession for 17 days. I was told the watch would be assessed but it could take up to one week. I asked for updates and video of the process and I have received noneI have emailed bennission 4 times politely asking for an update but I have not been given a response. My email have been sent over the course of more than a week and I get no response. Calling is no use as it's an automated response and refers me to their website to chat. Chat is no help as it tell me to email them. This is awful customer serviceLastly I put in a status request on their website and it has also been ignored.Grailzee should look for another company to represent them and do their authentication service.
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February 2024 by Carlos David Moreno
I came across Bennisson through the authentication process offered by Grailzee. I called in to ask a very specific question about the timepiece and WOW! Immediately blown away by the level of attention, service and kindness from the two people that I spoke with. First, Nicole welcomed my inquiry with an open mind and after that, Michelle talked me through the details of my inquiry. What was very particular about this interaction is that they offered to go ABOVE AND BEYOND to ensure I did not spend any extra money on a service that was not needed at the time and for additional piece of mind, they offered to get one of their watchmakers to give my new (to me) timepiece a second look.I am absolutely blown away by their service and if they continue to offer any services outside of the Grailzee process, they are my service center on all my timepieces moving forward. Highly recommended.Thank you for your help, your patience and your kindness. I wish you all lots of prosperity and success.Carlos
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February 2024 by Michael Oley
Came into Bennisson with a new watch and needed to get it fitted and they took care of it within 5 minutes. A good and trustworthy company!
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February 2024 by Carlos Díaz
Emmanuel as well as the expert watchmaker, provided excellent customer service by happily answering all my questions. Top-notch service all around. Highly recommended. Very efficient.
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January 2024 by F S
They were always an excellent store who I've used prior. I drove all the way over from Royal Palm Beach today to have my watch serviced and there is a sign on the door that they no longer are open to the public. You have to call them and wait for them to call you back and make an appointment. Wasted my time. There are other service shops where I can take my business.
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December 2023 by Julien Arsenault
They authenticated my Rolex watch and were very helpful. Highly recommend.
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November 2023 by Jay Baitler
Absolute professionals
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November 2023 by Brian Jenkins
Recently had my Patek serviced at Bennisson, and I'm beyond impressed. The team exhibited unmatched expertise and genuine care for my timepiece. They not only restored its precision but also its original luster. An establishment that truly understands the luxury watch servicing. Highly recommend!
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November 2023 by Peter Goldmacher
Very frustrating experience with Bennisson. My father brought in a Rolex to be serviced. After repeated attempts, Bennisson was unable to get the watch to run properly and consistently, instead telling my father it was an old watch and needed to be wound regularly. I took the watch to an authorized Rolex dealer in San Francisco who told me 1. even a 50 year old Rolex doesnt need to be wound if its worn regularly, which it was, 2. the replacement crystal, which had cracked an allowed the watch to fill with condensation, wasn't an original Rolex part (as claimed), 3. the crown and tube were worn out, and 4. there was a screw missing from the movement. When the dealer in SF shared his findings with Bennisson, they denied responsibility and declined to refund a reasonable portion of the $1,200 service fee.
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October 2023 by Joseph J.
I was a frequent customer of Bennisson and their service was always top notch. They have recently changed their business model and the service has suffered greatly. They seem to have moved to a more retail watch sales business and less of a watch repair store. I can't speak to the sales portion of the business but the repair side has declined greatly. In the past they received a 5 star review due to their customer service, turnaround time and quality. Today I have to say that customer service has declined sharply. An overhaul of a automatic watch took over 3 months to perform when 3 weeks was quoted and there is now a surcharge for using a credit card for payment. I thought I had found my go to place for watch repair, now unfortunately it's back to the drawing board.
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October 2023 by Mary M.
They have a sign on the door saying they are now closed to the public. It says they are still performing service work, but not repairs, batteries, link adjustments, etc. They didn't answer the phone when I called in advance, so it was very disappointing to get there and find this sign. Their web site also doesn't load. Their sign says you can make an appointment... They might do great work, but there should be a notice online so you don't waste your time going there.
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September 2023 by D M
I have purchased two watches from the Grailzee auction site. In the process of completing the sale, Grailzee uses Bennisson to authenticate the watch prior to the buyer paying the seller. They also arrange the overnight delivery to the buyer once the seller has received payment. These critical services, along with the associated authentication reports, provided to the buyer, inject tremendous trust and confidence into the Grailzee auction process. Bennisson holds a trusted place in the watch community and, based on my experience, delivers great value to watch buyers. I highly recommend Bennisson for all your watch repair and buying needs!
