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January 2024 by Meliza Abreu
Subject: Truist Bank: An Unparalleled Nightmare of IncompetenceMy recent encounter with Truist Bank stands out as the epitome of incompetence, making it the most pathetic experience I've endured with any business. To anyone considering signing up, I strongly urge you to steer clear and save yourself the agony.Attempting to access MY OWN MONEY has become a Kafkaesque journey. I've visited their branch four times, only to be met with unhelpful and indifferent service. The pinnacle of absurdity was on a Friday morning when, shockingly, they had just one banker on duty. Time wasted, frustration multiplied.Truist Bank seems to be holding my funds hostage, demanding an identification process rivaling national security clearances. A driver's license and passport weren't sufficient; apparently, I need to bring the President of the United States to vouch for me. They even insisted on my 23andMe results, as if my genetic makeup holds the key to accessing my account.In all honesty, the only reason I'd recommend anyone to visit this bank is to promptly cancel their account. This has been an excruciatingly time-consuming process, and Truist Bank has redefined inefficiency and customer inconvenience to a level I never thought possible. Save yourself the trouble – stay far away from Truist Bank.
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August 2023 by Andy Smith
Stay away from this bank period! It doesn’t matter the branch. This is the worst experience I’ve had with any business. This bank has wasted hours of my life. I wouldn’t recommend this bank to anyone. I’m making sure any family or friends will NEVER do business with this bank. You’re better off choosing ANY of bank on the face of this earth! You’ll get a better experience if you kept your money under your mattress!!! DON’T DO BUSINESS WITH THIS BANK!!!!
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June 2023 by Teresita Delgado
Personnel is always friendly and helpful
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April 2023 by ROBERT OQUENDO
Open my accounts two days ago with $4,000 and now they locked my account..Becareful..
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June 2022 by Lisa Marie
I over heard Amanda being rude to one of our employees trying to cash one of our checks at her branch. Okeechobee and Haverhill. She’s refusing to cash a check signed by the owner who she is claiming after 10 years isn’t a signer on his own account. Now the owner is driving to location to help this man get paid so we don’t lose a valuable employee! We should move all our money , we have 3 business accounts with this bank! Unbelievable!
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March 2022 by al mclaughlin
Long waiting for on line help,. To correct YOUR ERROR
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October 2021 by Nautica Love4
AMANDA is awesome she’s very beautiful energetic and helped me out a lot with issues I had with my BB&T accounts ! Thanks a lot
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October 2021 by la prieta
Worst customer service experience I ever had they need to take a customer service class so they learn how to keep up wit what they said when people opened accounts
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October 2021 by LittleBunnyOtaku
So friendly and let's you make a bank account unlike the other banks where I had to go through some weird process. I can finally get my business done.
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March 2021 by Little Lady Otaku
So friendly and let's you make a bank account unlike the other banks where I had to go through some weird process. I can finally get my business done.
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February 2021 by Mayerly Martinez
Porcha went above and beyond to assist me in my transactions. Very knowledgeableThank you
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February 2021 by A Taylor
I don’t bank there but had to cash a check. Never felt so welcomed walking in a bank. I am coming back to open an account. My bank doesn’t even treat me that good.
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August 2020 by Stefanie Lopez
This was my bank since the bank that owned it before them . The staff (Andre, Amanda, Melini and Porsha are so great. They are quick. And they remember their customers. The lobby is clean and so is the parking lot. They always greet me by first name and Porsha really helped us with much needed financial help. Love you guys
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May 2020 by Josh Whitfield
Apparently you can't invest in anything when you bank with BB&T my account is blocked due "unusual transactions" with no time frame given even though you tell them what exactly happened. I mean I only have a family feed and I only have bills to pay especially in these rough times. I came for something so simple and you guys are literally doing the most. You guys need to give me my money that I worked for this is outragous. How much of garbage do you have to be to do that? GIVE ME MY MONEY.
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May 2020 by Orlando Blanco
They closes my line of credit because my score went down a bit after never missing a payment in years stay away from this banks
