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March 2024 by mont dubb
Horrible customer service. My wife and I sat in the office over 2 hours waiting to open an account. Very unprofessional for a bank
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February 2024 by Javy
Mediocre staff. I tried to add my brother to the account and delete my father. Both have the same names. My brother appeared deaeased Instead of my father. After 23 years with Bank America, this branch made me want to close the accounts and found me another bank. They lost my business as a Real Estate investor as well, last deal I make in a week, another bank is going enjoying it and not BOA.
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January 2024 by Ryan Driggers (GreenRushGuru)
Bank will not allow you to use tap to pay to withdraw cash at ATMs. Charged a service fee monthly yet only robots when you call. They canceled one card due to fraud but never provided me with the digital card until going to the bank in person and being mad I can’t make payments due to their lack of diligence
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December 2023 by Amir Coke-Altesse
Hello West Palm Beach Florida Since this Bank of America is permanently closed now El Carwash is now opening all day long at Palm Beach Plaza in Okeechobee Blvd not Bank of America!
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September 2023 by Melanie Gonzalez
why is this branch still open after so many complaints?Dont be fooled by finding a short line. They take sooo long always! and they make everything more difficult. Everytime same issue. Lesson learned!l. Wont be back againthere were literaly only 3 people standing in line and I was there for AN HOUR!! How can this be?? Just to deposit a check!!Manager does not manage the place efficiently. Its just ridiculous.
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April 2023 by Dr. James
I went to this particular branch of bank america to get assistance with my equity line of credit and I was given the first degree by manager Elizabeth! She thinks she's all that and she is definitely not! She scrutinizes you like you are a criminal when you ask to book an appointmet!! She also discriminates against certain minorities! She told me that someone would be with me in 30 minutes, then she told me it would be an hour or so and sent the banker out to lunch! She lied and told me that she had told me that! Never did! I cancelled my appointment and went to a different bank of america with much better customer service!! I spoke with a very helpful banker when I cancelled my appointment named Elias! They should make him the manager!! Go to the palm beach lakes branch with much higher reveiws! Elizabeth's branch has a 2 rating!!!
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March 2023 by Thomas Laimo
Had an account in this branch at one time closed my account there because everyone one that worked there was very in helpful. Today I decided to go in for a certified check. There was one man filling out his deposit slip. I went to the front of the line when he was done he came to me and said he was first. I told him that he was not in line. He started to get rude. With me. I was so mad I left and on the way out the manager asked if she could help. I said no. Again very unhelpful.Don’t go there
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August 2022 by Keif Lenard Abella
Slowest bank ever. I needed to change my cash from $20 bills to $5 bills. I waited almost 1 hour for that because there is always a long line, and there is only one person helping us.
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August 2022 by Keif Lenard A.
Slowest bank ever. I needed to change my cash from $20 bills to $5 bills. I waited almost 1 hour for that because there is a line, and there is only one person helping us.
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January 2022 by K R
Really really disappointed after being an account holder for 14+ years this locations drive through atm “lost connectivity” per the screen message after I deposited $800 cash and this was 3 days before Christmas. If the machine asked me to confirm the $800 and press “cash” or “check” to deposit more and another button says “complete” then YOUR ATM has already confirmed I deposited $800. You ruined our families Christmas with your APATHY AND giving me the “CLAIMS PROCESS” excuse holding up my money!!!
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January 2022 by Richard Belmont
My mother went down there on friday to open a deposit box, the man there said the bank would be open on Monday. When we went there at 11 it was closed. And then I find out it's closed on Tues and weds too?? My mother is only here for a week and she needs service and no one is helping her.Ridiculous.
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November 2021 by A F
Terrible customer service by a personal banker. Won’t go back.
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August 2021 by Eugene Pinnock
I rearly give reviews. However, my banking experience at this branch this morning was so great and professional, I had to. Thanks to Dayani and her manager for their professional service.
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June 2021 by Jami Textor
Do not go to this branch! They don't even have a teller most of the time, drive thru never open. Today someone met me at the door and told me I had to use the ATM to make a deposit. Second time now that someone wasn't there to help me do a simple banking transaction. Not sure why they even keep their signs up on this one.
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June 2021 by Mary B.
My debit card stopped functioning and being a snowbird I was going to wait to return home to get a new card. I changed my mind and went to BOA on Ochechobee and Jog to enquirer the fastest way to process my card. I was helped by the receptionist who sent me to Alex Vera, both were excellent but Alex couldn't have been more helpful and pleasant! Problem fixed! Thanks to all at BOA
