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September 2024 by JOE WHITE
Our lease was up and I was shopping around. We stopped at a few dealerships before going to Lincoln and I felt everybody’s deal was a not a deal.
Al Packer Lincoln was different. I am a Ford X plan member(Employees pricing). It’s supposed to be a fixed rate. The other dealerships all had some sort of add onto it(which turned out to be 1000s of dollars).
Al Packer cut through all the nonsense and gave me the X-plan price that I was supposed to receive. They also got me all the incentives that were available plus applied my Ford loyalty cash to the down payment. Our sales person Clyde made sure of that. Clyde also spoke to Mike the manager and made the return of our existing car seamless. It was totally one stop shopping,
Jefferson the finance guy came in and made sure my lease went smooth. And did not try to shove extras down my throat like undercoating Lol.
They were able to set up for my windows to be tinted and my car to be pinstriped. Delivery went great! They had the car ready on the day I needed it. We were able to walk in take care of paperwork and roll out.
A big thank you to everybody at Al Packer Lincoln. You made us feel like part of the family.
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August 2024 by Noelia Rodriguez
Mike the consultant that helped me from the service department, IS SPECTACULAR! I appreciated, how he took the the time to listen to what was happening with me car. Do to my situation, I need to have a courtesy vehicle and he was able to make the arrangements for me. Mike wanted to make my sure my concerns were addresses within a timely manner. Over all the best things was his constant communication with me. Mike was informing me every step of the way what was going with the loner and the actual fixing of my vehicle. Thank you Mike!
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August 2024 by Yahima Ariel
Fast and reliable.
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August 2024 by R C
Stay AWAY from their service department. Second time that I bring my truck here and my second disappointment! Brennan (service consultant) along with Tim Olsen (service director that said that he would follow my repair closely) said that they received the transmission on Monday and all repairs was gonna be finished by Wednesday.
Wednesday goes by and no phone calls received. On Thursday I stopped by and guess what?? NOTHING has been done to my truck. I'm losing business without my truck and they are treating me as a clown!
My truck has been seating at their shop for 14 days by now!
Very unprofessional and unreliable. We can't even trust the "director" of the department anymore.
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August 2024 by Mina Buenas Noche
I was at Home with Family. Come one go all!
No Regrets.
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August 2024 by Jill D
Great experience working with Jay Wiles. From the moment we met Jay it was a seamless experience. Highly recommend starting your Ford search with Al Packer Ford- ask for Jay!
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August 2024 by S Ross
We continue to have a great experience with the service department at Al Packer Ford/Lincoln. We work with Brian, the Service Manager and he is very professional, a good listener, insightful and accommodating. They brought us a loaner car and drove our car back to the dealership, first class service. Our issues were addressed and we are a happy repeat customer.
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August 2024 by Karen Klotz
Great service. Efficient and timely. Nice dealership.
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August 2024 by Alex Belkin
all done in time and professionally.
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August 2024 by TOM M. GIBLIN JR.
Excellent dealership and their service department is superb! Kim Rodgers is a very excellent and knowledgeable service advisor.
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August 2024 by Mike Beck
Quality work and reasonable prices.
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August 2024 by John Steel
I walked in unaware that the parts department closed 5 minutes before and was greeted by 2 very rude employees. Didn’t even get a chance to walk in halfway before both of them yelling that they’re closed. I was so shocked I turned around and walked away. They were very fortunate I was in a good mood
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August 2024 by Maxi Joseph
Thank you Al packer on military. Im living a nightmare after the finace department robbed me of everything. I've been destroyed financially by these gangsters.after i purchased a 2022 Ford Expedition xlt for 46k,
Put 10k down
They added extra expenses, after financing every single little detail, guess what? that car comes up to 70k
I will suggest you people to be careful, watch for your pocket ,they are not good people. Dishonest people.
AL PACKER FORD
THIEVES OF THE YEAR
NEVER AGAIN
REMEMBER TO WATCH OVER THE FINANCING PEOPLE GUYS ,
BE CAREFUL, BE CAREFUL!!
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August 2024 by K FTW
I bought a 2023 used F-250 Super Duty from this dealership and was told that the truck was never painted, only to find out after the fact that it was painted on the driver door. Which was a horrible job by whoever painted it. Then there was a dent with a big yellow mark as if someone hit a yellow barrier. I go and talk to the body shop on the property and was told in 2 seconds that it definitely was painted / blended, then I went to the manager to see if they will fix it because I was lied to by the salesman saying it was never painted at all and was less then 1 month old of the sale. Never again will I buy from them especially after the manager comes of with a bad attitude and walks away from me while talking to him and after spending over $76,000 that is not professional at all.
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August 2024 by Sary Avila
Terrible service. I bought a truck and a few days later they called me that I had to go sign a new contract with which I did not agree and I delivered the truck. It turns out that I have been waiting for the deposit check for a month and it is always a different story and now they want to reduce the check the miles added to the car. Car that when I bought it had a problem which they did not solve and when I returned the car to the service they already wanted to charge me even paying insurance that covered everything and even though the car was newly purchased.
