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May 2024 by Samantha Essaff
I went to vetco with the difficult decision to end our dog Arya's suffering. This was extremely difficult decision for our family as our Arya was my husband and Is first baby. Ivana went above and beyond to make myself and Arya feel most comfortable. She listened to me tell stories of the amazing life our little girl had in her 15 years with us. She made a very difficult situation as calming and as peaceful as it could be. She even took pictures that we could have of our Arya. Cheyenne their receptionist also had me pay before hand so I took as much time as I wanted with Arya after her passing. Thank you so much for your kindness on one of the worst days of my life
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May 2024 by Keith S.
Never take your animal here if you care about getting him well. Paid $200 for labs and was told without then they could not guarantee they could fix a ear infection. Well it still didnt.. I fixed it at home for $2 worth of stuff from Walmart! All Vetco wants to do is take your money and keep giving perscriptions. Ive been told by someone claiming to be a owner that would look into this but have heard nothing back. The vet at the Melbourne Florida store is rude and unprofessionalNever take your animal here if you care about getting him well. Paid $200 for labs and was told without then they could not guarantee they could fix a ear infection. Well it still didnt.. I fixed it at home for $2 worth of stuff from Walmart! All Vetco wants to do is take your money and keep giving perscriptions. Ive been told by someone claiming to be a owner that would look into this but have heard nothing back. The vet at the Melbourne Florida store is rude and unprofessional
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May 2024 by Keith Stephens
$600 of visits,tests and medications and 4 weeks of time for a ear infection they couldnt fix. It only went away after we used a mixture of alcohol and vinegar for 3 days and it has totally cleared up. Find another place to take your pet.EDIT::After reading other reviews we had the same issue as Nicole. The Vet acted like we were lying about the length of time my dogs ears were infected. We noticed it one day, called the vet the next day, couldnt get him in until the next. It happened that fast but the vet kept saying that we let it get so bad before bring it in. We corrected him 3 times and he ignored the correction. Very unpleasant man. The Vet assistant was very nice. I also had to make the appt online to get it that fast, when I called them directly they told me it would be the following week,about 5 days out.
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April 2024 by Fernando Couto Pereira
Excellent and reliable service. We were shown in advance all the amounts that would be charged. Fair values!
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March 2024 by Alex Weaver
I wouldn’t recommend this animal hospital. The staff are really rude. I had an appointment at 9 am and they had me waiting for over an hour until they called me.
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March 2024 by Kathy Davila
I’m a first time pet owner and I recently adopted two kittens from the humane society. My little one was wheezing and hacking and I got terrified! I called all of the vets around the Melbourne/palm bay/beachside.. no one but emergency services could get me in. Being that I’m responsible also for various things I panicked at the pricing… somehow VetCo came up and I had no idea they at Vet services.. called.. they had an appointment!They told me what to do and I let them know I didn’t know much, it was my first time ever going to a vet.. but they reassured me and also loved on my kitten. Turns out she was sick! So glad I took her in and that my experience was awesome and positive. Also, It was financially feasible for me! Thank goodness. They also let me know my other kitten may have develop symptoms and how I could also help her get through it. Really really happy. Thank you ? will be coming back.
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March 2024 by John Ivanisin
This veterinarian's office was really great! It is located inside Petco- the pet store. They not only had a pretty open schedule but the ease of a one-stop shop for your pet (vet, food,toys, supplies, grooming, adoption, puppy training and much more, really make this place really good. Our tech went above and beyond and was truly great. However, the actual Veterinarian was extremely brief in their assessment and administration of vaccines, did not interact with us (the owners) only the tech, and as such didn't really give us any information on really anything regarding the puppy for its first visit. Maybe the vet was having a bad day. Everything else was very nice. Pricing was also pretty fair and less than many other local veterinarians.
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February 2024 by A Rivera
This is a tricky office. Unfortunately, I’ve had two of my visits canceled on me (in the past couple months). The last because they don’t do dental work. Which is understandable but all I wanted was a consultation on whether I would need to have my dog’s teeth pulled since his puppy teeth are still in place and his adult teeth have grown in as a second set. I knew the procedure wouldn’t be done there but I was hoping they would at least see him to give me some guidance. Last appointment was canceled without providing me a reason.When either of my dog’s are seen my concerns are often downplayed and I have ended up driving an all the way back to my old location in Kissimmee where the vet staff is much more attentive, personal, and professional. Not much great stuff to say about this location. Had I known what the experience would be like this I would not have signed up for the Petco Vital Care Membership, since I don’t feel like I’m encouraged to have my pets seen here. To be clear, they’re not rude, there just doesn’t seem to be any desire nor ability to see my pet. If this is the only location close to you, you may not want to invest in the membership.
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January 2024 by Jessica Medve
I dont like the calls going to the call center, the TV was so loud in the background!
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January 2024 by nicolette king
we took our dog to the beach and the next day his ear was completely crusted and hurting . right away i called every vet and vetco is the place that could see him the quickest so i took him in now maybe (3 days) after his ear was hurting. they pretty much tried to make me look bad and said there’s no way this just started (after i explained he’s never acted in pain or nothing has come out of his ears) until now. seemed like the assistant (i think) just wanted to argue with me about it. i would NEVER go here again. i love my dog and would never let him be in pain . so the fact that they tried to make me feel terrible about it was just wrong.
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January 2024 by Mila Inside-out
Called on a Sunday, at 11am, (site says they close at 2pm) Woman answers at the front desk. I tell her about my pets condition and she proceeds to tell me their NOT open. Well why are you answering the phone then? Why haven't you adjusted your hours online? She offered no answers. She didn't even offer to 'see' if someone may be able to see or help my Husky who has an upset stomach. Absolutely ridiculous, if you live in Brevard and your pet gets sick over the weekend, good luck, and God speed, because there is ONE "emergency vet" and I lost a pet under their care already. I wont make that mistake again. Left with no options. What Hypocratic oath!?
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October 2023 by Karen Adkins
Warm friendly environment with very friendly staff and knowledgeable. My dog enjoys coming to the vet. I highly recommend this place.
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October 2023 by Stefanie Sapio
Amazing staff kind caring knowledgeable ! They treat my fur babies with luv! I trust the vet completely! Better than the vet I was using. Sign up for Vital Care! They can always fit your schedule. Such a relief to know they are there now
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October 2023 by Elizabeth Rhody
I took my dog here because since he was a puppy he’s had extreme anxiety and car sickness, it’s close to our home. They’ve been our dogs vet since April of 2022 when we adopted him. He was due for his vaccines in July. I called to make an appointment on a Saturday. I was told he has to see the vet in Petco as they aren’t open on Saturdays. Fine, I said I know for sure he needs his rabies and a new yearly for simparico trio as we get the online order from Petco. Fine. She said the vet would discuss anything else he needed. My husband took our 18 month old dog on a Saturday. He spoke to the vet, she said he was great and only needed the rabies and yearly prescription. Awesome!! NOPE! Today his monthly med was canceled. I called and was told it was canceled because he needs to be seen and heartworm test. They said he saw a mobile vet in July that isn’t affiliated with them and there’s nothing they can’t do. But! They were able to read those visit notes even though that vet isn’t affiliated with them. Yet I made the appointment through them. I am no having to pay double since I have found a new vet to see my dog and write the new monthly medication. This place is a scam. Do yourself a favor and find a reputable vet who explains things to you. I will also be making a complaint with the BBB.*** there is no reason to contact me. My dog is no longer a patient there. I just want others to do their due diligence before using this vet. There are countless other reviews stating some context of the same experience I have had taking my dog there. I knew I should have my dog a different vet when I was charged $40 for his nail trim, when not all of his nails were trimmed, he was taken to another room without me to get it done and they fed him a bunch of cheese and peanut butter to do it and he had diarrhea for the day. But against my better judgement I continued using this facility for him due to how carsick he gets. My mistake. I have found a much better vet that is compassionate and caring and not in it for the money. He already has a scheduled appointment there to get him established and will not be requiring your lacking services anymore. Again don’t call me again, since I’ve alre received 2 phone calls and stated he is not a patient there anymore. Go read your 1 star reviews and thinks about what you guys could do differently since they all state the same thing.***
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September 2023 by Connie Kahler
Our regular vet was booked up when we got our new puppy Shelby so I tried the vet inside our Petco store. Best decision I could have made! The staff is WONDERFUL and the doctor is kind and knowledgeable. I plan on transferring our other fur babies here too!
