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August 2024 by Toni Mancinelli
Over priced
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August 2024 by Bridget McClain Carpenter
I went in search of a specific product. I couldn't find it, but the young girl who helped me was the best! Products were found quickly. She has curly hair like mine and recommended another additional product to help me. All products were purchased, and I was on my way! Wish I had gotten her name!! Thank you, Ulta!
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August 2024 by Nina Tavarone
Everyone is so accommodating here! I want to thank Veronica for her services! She is the very best! I will continue to go to her:)
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August 2024 by William Taylor
Very expensive
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August 2024 by Gayle Lane
I had the pleasure of getting to ask Sam some questions today on skincare and perfume! She's so sweet and knowledgeable. I felt comfortable and safe here asking beauty tips. Will be back ?
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July 2024 by Beatrice Paz-Freeman
Reason for my 1 star:
I completed an online “curbside pickup. Get to the store, park at the designated parking, check in and proceed to wait. I waited 20 minutes and no one had come out yet. I waited another 10 minutes and decide to walk into the store. I go straight to the counter where you pick up orders (in store pick ups). There’s an employee literally maybe two feet away from where I’m standing. She is running the register. As she was checking someone out, I patiently waited thinking she would greet me once done. She got done, never even attempted to look my way and started to check out another customer. Here comes the store manager to ask me if I needed assistance. Hmmm…ya think? I’m thinking ‘I’m not standing by the pick up counter for my health.’
I shared that had checked in once arriving to the curbside pickup and how long I was waiting outside before I decided to come in. I also mentioned how long I was standing there waiting with no acknowledgement from the employee that was standing 2 ft away from me. It took her another 5 minutes to find my order, that was on the same cart she was looking through that seemed to only have about 4 other orders. Seems a bit unorganized, I thought.
Finally, I got my order. I could’ve driven here, walked in, grabbed my products, checked out and back home for as long as this all took! No empathy from the store manager, as if her employee not even acknowledging me was a normal standard!
News flash to the Ulta manager….your customer’s experience matters, and it is what makes people come back and recommend your store!
FYI…people also tend to share the bad experience four times more than they would a positive one!
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July 2024 by Nilka Lora Shurger
Great experience with Merika Henderson!
I came in asking for a curl haircut! As a curly girl haircuts can be frightening she did great and asked the best questions!
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July 2024 by Lisa Moukakos
I had an appointment today with Veronica at the Palm Bay location.
She colored my roots and did foil highlights. She did an awesome job! We changed my color and it turned out better than I imagined.
I am so happy with the results.
I highly recommend her? I’ve already booked my next service.
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July 2024 by David A
If they don't have it, you don't want it.
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May 2024 by CasSaundra Clark
Don’t carry a lot of products (in my opinion) for minority women. Even if they have the particular brand, there wasn’t the variety of colors and products that I was hoping for.
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May 2024 by Holly Paduano
Went to the salon with a wig and asked if I could make an appointment for a simple braid. It would have taken them five to ten minutes, tops. I told them I would pay for a full cut and blow dry even though they wouldn’t have to do it. They were SO mean. I have cancer and just wanted a tiny bit of dignity, but they loudly announced to the store that they wouldn’t do a wig. It was brand new with tags, but they made me feel like I had the plague or something. No compassion here. Cried in the car.
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May 2024 by Chrissy Flynn
Nice store a lot of selections
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May 2024 by Samantha
Absolutely love this location! All the employees are very knowledgeable and so friendly! Hailey was the sweetest young lady helping me with everything from, skincare to fragrances, she is so personable and made me feel like we have been besties forever!she’s a GEM ?
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May 2024 by Tene Francis-Phillip
For me Ulta > Sephora hands down. Better selection of trending beauty products and better prices. Although I was sad that the Fenty Hot Choclit Fantasy gloss was sold out because it's an Ulta exclusive.
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April 2024 by Cora M.
Rude, arrogant unhelpful staff. I was in trying to find the right shade/brand for my skin type and the so called associated could have not care less. Did nothing to help. I was ready to buy all new makeup. I will be going to the mall, where they actually take time to help. RUDE staff.
