“Yolanda Seijos is a wonderful employee and I consider her a friend. I only do banking once maybe twice a month and I look forward to seeing her each and every time. I hope she continues to work in Melbourne”
10AM - 7PM
845 Palm Bay Rd NE, West Melbourne“I recently opened a new account, and the experience was both pleasant and professional. My new card didn't arrive when expected, but I knew the reason. I'd moved in the interim, and banks don't allow statements/cards to be forwarded for security reasons. Upon my return to clear up this issue, I was helped by the same person (Debra) who had made opening the account so easy. She made the correction on the computer while I waited. This was after 4 p.m. on a Tuesday. The new card she requested arrived at my new address on Thursday morning. Now THAT is customer service !! One other thing happened during that second visit. When I first arrived, Debra was standing out front consoling a woman who was having a mobility challenge. She acknowledge me and said she'd be right with me. Just then another bank employee arrived with one of the motorized carts available at Walmart and he pulled it right up to that woman. The woman got in and was on her way. What a wonderful act of kindness !!”
“Megan was incredible! From the time I walked through the doors, her service was exceptional! She was patient, answered all of my questions, offered sound financial guidance, and made sure I felt like a valuable customer. Her relatable personality, friendly disposition, and professionalism was such a refreshing experience. I highly recommend visiting the West Melbourne branch for your banking needs!”