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November 2023 by Mamie Richardson
Always GREAT service experience. This time was no difference. My service advisor, Josh was very professional, knowledgeable and thorough. I appreciated the updates during my visit very much. Definitely appreciate the small support for the greatest military in the world, "freedom isn't free! ""Some gave ALL, all gave SOME!!"Thank you Wesley Chapel Toyota!
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November 2023 by JOSE SANGUINETTI
Great customer service. Jonathan Alvarez helped my daughter get the car she always wanted. He was able to speak to his manager to get us a discount for a dent on the vehicle. It was a significant discount and we were able to take the car. The finance rep. Jeff did all he could to find my daughter the best rate since she was financing the car on her own. Her first time. He was able to get her a great rate with extra perks. Jonathan was also very attentive and kept checking up on us while we waited for the finance department to finish crunching the numbers. I would recommend visiting and buying from Wesley Chapel Toyota. Ask for Jonathan Alvarez, you can’t go wrong.
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November 2023 by David Gersen
Just purchased a new car and the service was excellent. Our salesperson was Kevin Laird and he made the transaction happen, if it wasn't for Kevin we wouldn't have purchased from Wesley Chapel Toyota. He was patient and answered all our questions and offered us options we hadn't even thought to ask. Overall we had great customer service and are happy with our purchase and the value we received for our trade in as well. If you are looking for honest and open sales reps and a great deal this is definitely a place you should check out.
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November 2023 by Carla H.
Wait till I have pictures of the sludge with metal from my transmission... I bought a "certified pre-owned" less than a month ago a NEED A NEW TRANSMISSION!!!!I will post ever day till my car is fixed!!!Sold me a pretty shell in Sales:Caroline FletcherJeffrey LathamHad to bring it back to:SERVICE: Amanda ValezHead Managers:Ray designedJason smithSTILL BROKEN.... CALLING THE NEWS
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November 2023 by April F.
Dealership associates advised that a temp tag was necessary and that I would receive my updated registration with in 2 weeks of my purchase date. They said if not call my salesman and he will take care of any issues. Weeks went by without a proper registration and so I call for the salesman. The girl that answered told me I couldn't talk to him and also advised me that I did not purchase a vehicle. (She could not find me by phone number). The original temp tag expired and I still do not have a valid registration. Definitely not a good experience. Would not recommend. The employees do not follow through or do what they say they would do. I now wonder the value of the excessive mandatory dealer fees and programs. Unfortunately I'm tied to this dealership for future services as purchasing them is not optional.Hopefully the service department will be better that sales..... I will let you know.
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November 2023 by Isaac B.
My Company Car (Rav 4) felt a little off on the highway. The very next morning, I called and was told that I could bring it in as a "walk in", so I did.Pulled up at about 10:30am, was seen by 11:00am and had my service expert "Ron" ride around with me to ensure everything was ok. He even taught me little tips and tricks about my vehicle I didn't know! Very personable and knowledgeable! I mentioned that my middle console had issues closing, he took one look and had me go inside to speak to "Don" and set up a work order for a clasp on the percipient that I'd get a call back back when the part was delivered...THE VERY NEXT DAY, I got a phone call saying the part was delivered, and I was able to come in on 11/3 at 9:00am. I showed up at 8:45am and was seen immediately by Don again! He took the keys, quoted a 90 minute timeframe and I headed to the lobby with my work in hand expecting to be there for the day. An hour later, I was out of the door! I'm in the customer service business, so I will ALWAYS point out when folks provide a positive experience. The workers at Wesley Chapel Toyota did just that. From calling me back multiple times ensuring I had been taken care of, to walking me through the process (Don), and explaining what is going on with my vehicle (Ron). I could not be happier. I'll be returning of/when my vehicle needs service and potentially for a personal vehicle when that time comes! Thank you!
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October 2023 by Roberto Santiago
I want to thank Frankie Sanchez for all the hard work he put in in getting me a deal for my 2023 Toyota Tacoma Sport TRD. This guy is attentive and pays attention to all details. He's not there to make life hard, he is all about serving his customer! Best of all, he is his Christian and a man of faith!
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October 2023 by Nensey Vazquez
I want to thank my sales guy Frankie Sanchez for the hard work and attention he gave us when we purchased our 2023 Toyota RAV4. Frankie is the type of salesman you want to do business with. He's more interested in the customer's satisfaction, he's honest and extremely knowledgeable of his product. Also extremely happy that Frankie is a man of God and he placed God in front of everything we did! Very pleased!
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October 2023 by Danielle Daniels
Julian Bauer was outstanding! He was patient and not at all pushy. He took his time to show us what the Camry we were interested in was all about. He made us feel very comfortable and confident about our purchase. We would definitely recommend him if you are shopping at Wesley Chapel Toyota. The sales manager Matthew gave us the price we needed out the door and the car was freshly tinted and immaculate. We were very satisfied!
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October 2023 by Kim P.
Best value deal in the country on a high risk purchase... great outcome.We purchased a car from Wesley in what I can only guess was the most complicated type of transaction (interstate x 3), plus I didn't want to pay the recently inflated interest rates (Aug 2023) so I researched and we became members of a new credit union (Navy Fed, which I realized we could join without being members of the military since we fit a tiny loophole classification) just to get access to their used auto rates, and the entire transaction went surprisingly (shockingly...) well. To compound things, it was shockingly hard to get auto insurance in Boulder at the time for some reason that had to do with a lot of industry losses due to local fires the year prior.The dealership and car were in FL, the buyer was in CA, and the intended driver and new insurance company were in CO. The new lender was national.We could not find a low mileage version of the car we wanted in the color we wanted at a reasonable price local to the driver or the buyer, so we began expanding our search. I can quite literally say Wesley offered the best value deal in the whole country (searched from CA to FL). The car was ultra low miles, like 2500ish, the trim package was the top version the auto manufacturer offered and was literally the only used one we found offered in this version (it included a heated steering wheel which is funny to think of when the car lived in FL but since it was headed for Boulder... ideal!), the color was hard to find, the body and upholstery were in perfect condition, and it was offered at a price equilivent to versions 1 year older with less desirable trim packages and most often in colors we did not want. The only "cheaper/better" ones we found in the color we wanted turned out to be salvage titles.Wesley has to have wet ink signatures from both the buyer and the driver (we wanted the driver on the loan to build credit), so certain paperwork had to be overnighted to 3 states, from FL to CA, from CA to CO, from CO back to FL. This went smoothly. Westly was responsible to get "the transporter" going ASAP, as the car was promised to be delivered 3 days after receipt of the overnighted signatures. The car was literally loaded onto the truck the same morning they received the signatures. It was seamless to us.I was concerned that we would not receive the car in a timely manner or that the car would not be in perfect condition. Not only was it delivered timely and in perfect condition, but our townhome in Boulder has a very small 1-car garage which is very intimidating to back into until you get familiar with it. Well the transporter not only delivered the car directly to my daughter's home, at the scheduled time slot, but DROVE IT INTO THE GARAGE for her! Wesley submitted all the paperwork directly to the CO DMV, again seamless to us.Transport from FL to CO was $1500, which we felt was reasonable since we'd shipped a different car from CA to CO the year prior, and it wasn't much less. The transporter Wesley used was excellent. The one we had used the year prior arrived 4 hours after the appointed delivery time. This one was right on time.Zack, the finance person at Wesley, immediately responded to an email I sent regarding a question I had two months after purchase, which is what finally motivated me to invest my time to write this review. (Zack should probably show this to his boss at his next review... )All in all, this was a transaction that could have gone wrong in any one of a dozen different ways, yet it went off without a hitch. We are very satisfied with Wesley's integrity and performance and would buy from them again.
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October 2023 by Dinara I.
Great service, easy to communicate, very reliable and understanding. The mechanics there are very experienced and Knowledgeable . Definitely will recommend to go there if you have issues with your Toyota. Prices are a bit high but some things must be done at the dealership
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September 2023 by lin wai
My experience at Wesley Chapel Toyota with Sergio was exceptional. He made the car-buying process smooth and stress-free. Sergio's knowledge of the Toyota lineup was impressive, and he helped me find the perfect vehicle to suit my needs. His professionalism and friendly demeanor made the whole experience enjoyable. I highly recommend Sergio and Wesley Chapel Toyota.
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September 2023 by ray stereoheart
My visit to Wesley Chapel Toyota was nothing short of a five-star experience, thanks to Sergio. He made me feel like a valued customer from the moment I walked in. Sergio's knowledge and dedication to helping me find the right car were evident. He provided all the information I needed to make an informed decision. I'm thrilled with my purchase and grateful for Sergio's assistance.
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September 2023 by Arthur Parsee
Adam Fleming was my sales representative, Megan Saben was my finance manager. I visited three dealerships before deciding to do business with Wesley Chapel because of the prompt and attentive service. Adam was very helpful and did not pressure me. He kept me up to date on my car and answered my questions even on his day off. Megan was very patient and thorough, providing me with plenty of information and candid recommendations. They both deserve a promotion and raise.
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September 2023 by Captain Alex
One the best car buying experiences of my life, Kelsey was an excellent salesman total class act, Jeff the Sales manager could not have done more for us!!! My family thanks you all.
