Truck Rental in Wesley Chapel, FL

“Had a wonderful experience with Mrs.Theresa she was beyond professional and so sweet and ready to help. Her customer service was outstanding instead of send us away because she had no trucks available she went above and beyond and looked at other locations for us and got us a truck the same day. Absolutely amazing she mad my day.”

“Good friendly management. I had small things to move so My truck pickup was Sunday 8am and return was around 10am. On Sundays They open at 11 am … Online I Went thru the process of getting registered but getting keys from the locker was a challenge(that’s why 4 stars). Luckily for me Marie, sweet lady, who came to work early , came to my rescue. She saw me struggling with the lock, came out from behind closed doors and helped me get my truck keys. Thank you, my savior!!

Few recommendations to the management/U-Haul folks …
1) off hours pickup : please make sure customers are aware that they need to use the app to complete the registration process and to retrieve lock combination for the keys. Along with me there was another guy trying to get keys for the truck but had no idea about the app. He kept looking thru his emails. He called 800 number for help.

2) you have 3 locks numbered 1, 2 and 3 but in your “locate equipment and keys” app screen, “get your keys” area shows “Key compartment : Word Disc Lock” and then “Compartment code: password”. Shouldn’t your key compartment say the lock number instead of “Word disc lock”?

3) those locks are tricky to open. Luckily for me Marie was there to help.”

“This was such a great experience! Like a well oiled machine, in and out, procedures thoroughly explained, all with pleasant friendly people!!! Thank you for making this so easy!”