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September 2024 by R. B.
After service,i missing sunglass versace!
Vin nmr WDDHF2EB6CA569348
Darrell my service men.meshelle supervisor told me,mb wesley chapel no responsobility for missing itiems in the car.
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September 2024 by Jesse Cashan
Matthew was a huge help and super professional and knowledgeable. Great asset to the team
There and made my experience 5*
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August 2024 by Kelly Hayes
The experience I had with Mercedes-Benz Wesley chapel very helpful understanding. Go out of the way to help you with your problem . I would definitely recommend my family and friends to do business with Mercedes-Benz Wesley chapel. Wonderful people.. very nice people
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August 2024 by Melisa Bromfield
Great service. Matt was amazing
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August 2024 by Cartavious Aldred
Come take a look at these 5 ? whips baby!!!
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August 2024 by Phil Artonio
Friendly staff. No pressure to perform unnecessary repairs.
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August 2024 by Corrie Riccadonna
New to the area and this was our first experience at the dealership. Everyone was friendly and pleasant. Our service advisor Mike was great! He was upfront, clear and provided info along the way. The work was completed timely and done well! Very satisfied.
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August 2024 by Alexander Stirling
Service advisor was very pleasant and professional. Unfortunately their computers were down and I was not given (and I'm still waiting) , for an invoice / Inspection report of my vehicle. Upon receipt of my vehicle it seemed obvious the tires were rotated as every tire sensor was lit up, but I have no written proof that the proper maintenance was done..... other than the oil change and wiper blade being changed.
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August 2024 by Ashley Oliver
Darrell always take care of me.
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August 2024 by Steven Firestone
Took three days as opposed to estimated one, but, the net service was great, the treatment professional and the car returned freshly cleaned.
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August 2024 by kelly yokel
Scheduled an appointment at 8:00 in the morning to drop off my car for an oil change and to add air to my tires. Got there and wasn’t on the schedule but thankfully I had to conformation email to prove my appointment. Definitely a LACK of communication between the service staff and the technicians. I went on a road trip 2 days after my service only to get an hour and a half away and my tire gage light came on….. UNIMPRESSED!
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August 2024 by Althea Moore
My service professional Darrell W. was very professional and knowledable. He walked me thru all the processes and stayed in constant contact with me. Excellent customer service center.
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August 2024 by Neal Dossett
Brianna, my service advisor made it easy simple and fast to get my service needs taken care of even without an appt. Very impressive
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August 2024 by Paul DiLucchio
Our MB E350 displayed "12 volt battery critically low". I called MB of Wesley Chapel for an appointment, and brought it in about 90 minutes later. The dealer is about 45 minutes from my house. When I arrived, the message did not reappear.
The service tech said we had not run the car for a week, two weeks before. True. We were out of town. But we had returned and been running it around town on errands.
He also said the car had been left on in the Accessory mode for 90 minutes. BUT - the date he said that happened was while we were out of town. The car was in a locked garage, with the system in Standby. So that was impossible.
But - he said it test "good".
The result was: they said the battery was fine and they would not replace it under warranty.
I was satisfied with the care and attention of Susan, our advisor. But NOT with the outcome. I feel I was left with a questionable battery.
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August 2024 by Celia Soler
Matthew Schronce was the Technician that attended me. He was very polite and professional. He explained the diagnostic procedure & the recall item. He addressed all of my questions and made sure all concerns were addressed. I was very pleased with the experience.
