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June 2024 by frank cocilovo
In& out in minutes just needed a new SIM card and cable.
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May 2024 by Lauren Meshell
Store employee fed me misinformation and signed me up for a plan that was much more costly then we discussed and not the plan that was correct for my situation. Dealing with Verizon by phone thankfully straightened my situation out.
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May 2024 by Rebecca Frisch
Don’t ever go to this Verizon store if you are looking for help, I stopped there asking to cancel a line and they said I had to do it online, I asked why they had a store that would not help people they were rude. I was locked out of my account they said I had should leave. Four employees sitting on their phones that are rude and useless getting paid for nothing. So aggravating. I’ll never use Verizon again!!
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February 2024 by Janet S
Great customer service. Very understanding, knowledgeable and attentive representative. Excellent service with a warm caring personality.
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February 2024 by Anthony S.
STAY FAR AWAY FROM THESE IMBECILE CON ARTIST SCAMMERS! DO NOT WASTE YOUR TIME HERE, THE MANAGER AND HIS STAFF HAVE A CUMULATIVE IQ OF LESS THAN 100 i have no idea whether they intentionality scam people, or if they're just utter morons, but the slow in the head sales person who took 3 hours to start an account gave me completely wrong info about how much the trade in value you would be on my phones, and after transferring lines and backing me into a corner canceling my other service, tells me it'll be $400 less than what he originally said. Then the ogre of a manager comes over and doesn't understand a single word of what I'm explaining about how his dim witted sales rep messed up. In the end had to call Verizon to report their fraudulent practices and get them to honor what the nincompoop at the store originally told me. STAY FAR AWAY YOU'VE BEEN WARNED
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January 2024 by Rosa M
Exelent costumer service Luke was amaizing so as the rest of the staff
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January 2024 by CR Los
They Can't help you! You get 10 different reasons why they can't help you with basic things! They just want you to leave and get paid for being on there own phones! Very Lazy Staff!
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November 2023 by Tieshea Brifil
On Nov. 17, 2023 I placed an order for an iPhone 15 Pro and it was shipped with UPS. Once I realized UPS delivered the product to the wrong place I immediately contacted UPS and Verizon wireless to submit a claim. The first representative I spoke to told me that I will receive a replacement device ASAP (within 24 hours) and provided me with a Verizon ticket # (9249588). When I called VW back the next day to receive an update the second individual told me that the issue would be resolved in the back office and that everything should be resolved with 48 business hours. However, I couldn't wait 48 hours so I went into the Verizon wireless store located at 1000 S State Rd 7 Ste 1, Wellington, FL 33414 to see if I can purchase the device in person while they were doing their investigation on the backend but was told by the store that my account was on hold by the fraud department. I asked to speak with the fraud department and they told me that I was unable to purchase any new devices under an installment agreement because my account was just recently opened up in August of this year. However I tried to explain to the representative that her information was incorrect because I had been a customer of Verizon wireless since February of 2023. However the fraud representative was not budging. So I then called the Verizon wireless customer care department for business and spoke to a 3rd representative who told me that she was able to allow me to purchase the device in the store by first cancelling the lost order and then activating the missing device but after she did all that she informed me that I would have to put a $500 down payment for a new device. When I asked her the reason she informed me that it was only due to the recently cancelled order but after 48 hours I should be able to have the option to repurchase the device with zero to fairly low money down. After the time period had passed the system still wanted me to place a down payment so I called Verizon wireless back up on 11/24/2023 and the fourth representative told me that I had to wait for 6-7 business days for the investigation to be resolved by the back office team. At this point I am tired and fed up with Verizon wireless for all the excuses and inconsistencies especially since I have been with the company for almost a year now.
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November 2023 by Latoya Johnson
Great customer service, great attitudes very friendly and I was able to leave with what I wanted well be coming back in the future. Today they gained a forever customer. Thank you Jeff for your help today.
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November 2023 by Pradeep Bhat
Says 9 am both on Verizon website and Google maps yet made us wait till 10
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November 2023 by Josh Roman
Fire Nestor, horrible customer service. Dunno what he's doing should be at McDonald's
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November 2023 by Carlos Pacheco
Great Store originally I was commenting about time being wrong but when they opened at 10am they got me in and out surprisingly I’m usually in there as long as closing on a house takes at other locations but Mo took care of me he was great, polite and professional, fast too. Thanks
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October 2023 by Jenny Barboza
WORST CUSTOMER SERVICE.
NOT RESPONSIVE.
OVER TWO WEEKS TRYING TO RESOLVE A MISTAKE THEY MADE!
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October 2023 by Dave F
The gentleman who helped was great. I unfortunately did not get his name.
I want to add ,this was the Wellington location.
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October 2023 by Fanci Brown
They are so slow I hate having to come here for anything
