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May 2024 by Michael Redman
I chose Provident Jewelry because of its 5 star rating, we were helped by Alex initially, who was awesome and helped us pick a beautiful wedding band for my wife. A few months back my wife's band lost a small diamond which provident replaced for us. When we got the ring back, the diamond was obviously discolored compared to the other diamonds. She tried to ignore it but after two weeks we decided to go back and ask for it to be fixed. We were told it just needed to be cleaned, so they cleaned it and gave it back, after cleaning they stated it was almost the exact color. I am personally color blind (seriously) and I could tell it was not the right color stone, my wife was visibly unhappy after getting home. Again I went back to Provident and asked for them to replace the stone (I was polite about everything even though I was unhappy), Alex looked at the ring and pretended like he couldn't tell which stone it was (again it was obvious but he works there so his reaction was understandable). He showed it to the jeweler who stated again it was the same color, I offered to pay for the work because it was obvious and we (especially my wife) were unhappy. They handed it back adamant it was the correct color stone, stating the back of the stone was dirty making it appear off in color (then why give it back dirty?!). I then went immediately out to another THREE separate jewelers who all said the stone was obviously the wrong color and one even suggested going back to provident as they have an on staff jeweler who would probably fix it for us for free. When I explained I had already done so, they were surprised that was the workmanship of provident. I am a middle class man, I admittedly did not spend a small fortune like some of their clientele ($50,000+) like another review addressed and I stupidly ignored. Ultimately I went out to another jeweler for the repair and they did fantastic work, the stone is actually close in color to the others and I was happy to pay their fee! IF THEIR JEWELER IS NOT THE OWNER THEN I HIGHLY RECOMMEND THEY FIRE THEM IF THIS IS THE WORKMANSHIP THEY ARE HAPPY WITH. I hope other middle class individuals find this review and save yourself some trouble as you are not their bread and butter. I've included a before repair photos (Indicated by the RED arrow: pictures don't quite do it justice but it appears more cloudy than yellow) and after (also doesn't do the quality of work justice but its almost spot on for color).
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May 2024 by Animal Love Pet Dental
Christine Malvinni was very nice and professional. I was very happy with her service! She fixed both my watches super fast :) thank you
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May 2024 by Charles Dinolfo
The gentleman manager & staff are The Best! Every time me & my wife stop in to do a purchase or have a return done they’re so very helpful and always give us 5 Star service & that’s why we always give them a 5 Star rating on Google Review. Thank you Provident crew!
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May 2024 by Jef Jay
Stopped by to get a diagnosis on my watch before sending it in for repairs. Was greeted by Christine who examined the issue and fixed it in a matter of minutes. Much appreciated!
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April 2024 by Khal Balgo
Phoned dem bout ah Swiss watch battery need change, and they said 'come tru, we got you.' Suffice it to say, they did it for free.
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April 2024 by angelus5621
I had some trouble finding a battery for my newly acquired vintage watch, going to three different places in palm beach county, all to no avail. A mate of mine suggested Provident.I made the drive over, wherein I was greeted with a warm smile from Chris- she welcomed me in and said they could install one immediately. She returned with my watch up and running, but said the stem was giving an issue (due to the age I assume). She took it in the back again, and three minutes later returned with my watch running perfectly, time set and all. She smiled, and said don’t worry about it- I was shocked, and extremely happy.Customer service has died in many places, but not at Provident Jewelry.
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April 2024 by Ashley Morrison
Everyone there is amazing! Knowledgable, welcoming, friendly & talented ?? I wanted to especially thank Alex, Jane & Manny for an exceptional experience. Couldn’t have asked for better people handling my fiancé’s grandmother’s ring.
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April 2024 by Patrick Faricelli
I was at Provident in Wellington this morning. Christine was absolutely fabulous. She was attentive, knowledgeable and gave me a great price on a necklace for my daughter. Thanks Christine!!!
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April 2024 by Nancy Allen
Amazing service! I’ve used Provident for watch and jewelry repairs several times. Everything is done timely and Christine is so friendly! Highly recommend!
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April 2024 by Annika Hansen
I could not say enough good things about my experience here! I walked into the store yesterday with some questions about getting my engagement rink resized and reset and Jayne answered all of my questions and gave me a couple of different options which helped me decide what I wanted. Within 30 minutes I had committed to a new ring setting and she ordered it. I was expecting the process to be done in about a week, but she called me the next day telling me my new setting had arrived and that I could have my ring done in 2 hours! I brought it over at 2:30 and it was ready by 4:30 on the same day. It was worth going with provident jewelry in Wellington just because of the timeliness and the amazing customer service. Thank you!
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March 2024 by Philip Kennedy
Christine was super helpful and nice. My wife and I love this store.Today, 2/15/24, Dani helped us and was fantastic!
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March 2024 by Steven Penner
My wife and I were very impressed with the store, selection and overall great customer service. Highly recommended!Christine Malvinni was the best.
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March 2024 by Wendy Snyder
Chris was awesome. Thank you
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March 2024 by Marie Brier
It was a pleasurable experience today at Provident and Wellington Dani Kelley was very polite and friendly, and took care of my problem immediately. Provident even cleaned my jewelry for me for free and gave me a cold bottle of water while I waited. I’ve done business with them for 20 years, and I will continue to do business with them. They have a wonderful employee in mind Dani Kelly
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March 2024 by L P
Christine is always so fantastic. She's knowledgeable and always recommends exactly the right piece for any occasion..
