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“This store, & the people in it are helpful. At least try best to help you, & remain professional about it. What aggravated me was; a screen went dead on one of my lines; needed it replaced asap, with any cheap phone. But you cant call & ask them what they have in stock, whats avilable, etc. They cant tell you, corporate policy. You physically have to come into the store. Same with activation; other carriers let you activate online or over phone just using IMEI. I dont understand this at all. What do you gain from me having to drive around to 3 different Metro stores, to tell me all the cheap phones are out of stock, or that this or that phone cannot be activated? Other than get me more agrivated.
And I know theres different ways to pay for new phones, but the retail is the retail price. I have 3 older model phones, that are starting to break down, been w/ Metro for long time. But its actually cheaper now to switch to Xfin Mobile, to get one or 2 free phones, and then pay $10 less monthly than I do now w/ Metro.”
“Hello my name is Elaine Novalien. I was at store 492 and the Manager along with joel helped me out on a situation that no other Cricket was able to help. They deserved a lot of recognition for doing an excellent job.”
“The customer service representative Ron was kind - clean and easy service of me getting my lens for a camera - staff here is excellent.
But I want to give a shoutout to Alan who is extremely hospitable and knowledgeable of the items in the store. Helped me make the biggest purchase of my life (Sony A7 IV) and I will forever be grateful for that. He is definitely management material and deserves a raise asap.”
“If I'm not mistaken the guy that helped us was named Jonathan. It was a pack Sunday morning and Jonathan was so helpful and patient with us he helped my husband retrieve his password so that he can get into an old account thank you very much for your kindness.”
“Great customer service, great attitudes very friendly and I was able to leave with what I wanted well be coming back in the future. Today they gained a forever customer. Thank you Jeff for your help today.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“This place has amazing service! I went and got my iPhone 13 Pro Max screen fixed . I didn't have to wait long at all everything was very fast and good customer service.He even gave me a discount on a case i bought after. I 100% recommend this place.”