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April 2023 by Yonel C.
I came into this bank without an appointment. My purpose was to close an old account (due to fraud) and open a new one. I was attended by Ms. Magda Toribio. She assisted me with all my needs and did so respectfully from start to finish. The bank was clean and all employees there were very kind to me. I would gladly visit this establishment again in the future!
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January 2023 by Katrina King
I left work early to deposit business checks and arrived 2 minutes early to find the doors locked. If you're supposed to be open until 5, then stay open until 5.
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September 2022 by Yamilet Garcia
Front desk lady was so rude. I went in with my mom who wanted to open up a bank account. I was helping translate with my mom and the lady called another lady and said straight to my phase “can you help them i can’t understand”. All i asked the front desk was if you needed an appointment to to open up a bank account and if u did, were we able to book now. She was so rude, definitely won’t be coming to this location again
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September 2022 by Kenneth Warren
Went here to cash a disability check while out of work due to a neck injury. Do not have an account with Bank of America. Was told my check wouldn't go through the machine properly (I had folded it to fit in my wallet) Asked if I had the stub attached to it. Came back in with it and was told my check was fake and they couldn’t do anything for me. Really?!? Why on earth would I bring in a FAKE check? Do they think I’m stupid? Would not recommend, wouldn’t even let me speak with any branch manager, she just went in a side door and came back out. Called my Short Term disability manager and had her put a stop to the check, will never bank with this BoA again.
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September 2022 by Jennus l. Burton
I tried calling the bank 8 times and all were not answered. Terrible customer service. 9th time was a charm. Got access.
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August 2022 by Kellen C.
Manager Rena and banker Alberto are awesome customer service. The teller next to Alberto seemed very polite as well this is my favorite BOA experience.
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July 2022 by Doyle Clark
They don’t believe in answering their phones. Why work somewhere if your to lazy to pick a phone up
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February 2022 by Mike Pinckney
I met with Beth this afternoon, she set me up with a new business account quickly, and efficiently! In fact I simply walked in, though she was busy she still was able to accommodate me. Thanks Beth! US fence and fabrication.
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February 2022 by Greencandle J
Unkind, Unhelpful, rude, not even want to give a customers service,0 star ,shouldn't be open if you don't wanna give a service.
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May 2021 by Maritza Guillaume Émile
This bank closed their door 5 minutes before 4pm. They are not reliable.
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April 2021 by April Rodriguez
Only location open and they have two people working! Line is out the door! Plus those of us waiting for account services get stuck sitting here for hours! Not sure why employees from the other locations can’t help this one!
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January 2021 by Elliott K
Very nice tellers... however, only expect to see (at maximum) two working the counter at a time. And Bank of America CLOSED their perfectly good drive through lanes a long time ago at this location. It's a shame but the bank is obviously cutting services and conveniences in order to save money and enhance their profitability. They 'encourage' customers to use their ATM's and downloadable phone app instead of opening up the drive through lanes and hiring more staff. Bottom line is that you are getting less from this bank now than ever before (near zero interest earnings and reduced services).
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December 2020 by Ming Chen
Waited half hr to speak with an associate for help and she hang-up the line wthout any info provided. Very dispointed with the Bank of America service provided during this pendamic time.
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December 2020 by Andrea K.
Just unhelpful staff all around
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September 2020 by Cristina Anzures
Very disappointing to have the bank closed.Use The drive trough infrastructure, people!
