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January 2024 by Z C.
New to area and recently had my truck serviced here. Extremely accommodating and pleasant to deal with. Unlike any other dealer I've been. I will definitely purchase my next truck there. Great people to do business with.
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January 2024 by karen greer
i have bought many trucks in my lifetime and vatland dodge was exceptional in there service. i got a flat tire the same day i bought my brand new dodge 2500 and the next day vatland replace my tire with a brand new one. everyone was very nice. i would recommend this dealership to everyone.
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January 2024 by Elizabeth M.
***Customer BEWARE*** if you need any complicated service here. Our Ram1500 eco diesel has been in their service department since July 15, 2023 when it suddenly broke down on the turnpike due to the fuel pump/injector malfunction and metal getting into the fuel. I left a review on Google Dec 30 with no appropriate response. So I'm leaving one on Yelp as well. While some of this time is expected for the time it takes for parts to arrive and discussing with Dodge about recalls and warranty, that accounts for no more than 8 total weeks, if I'm being generous. My major complaint is their poor policies when it comes to service scheduling. They are booked out about 2 weeks for service time slots. While you would expect to wait 2 weeks at first, I have been astounded that we have to wait 2 more weeks after any new part arrives, after we or Dodge gave their ok for the next step, or just because the repair took longer than our booked time slot. While this is the most efficient way for them to keep their service department fully booked it puts the customer as the lowest priority. And it adds on months to your total repair time to be without your vehicle. Case in point, we authorized them on October 25, 2023 to take down our engine to determine the cause of why it wasn't working as per the extended warranty request. As of our last conversation, this still hadn't been completed and it is now Jan 5, 2024. How many tech hours does that take? 8, 16, 20? So after 4 months of us being without a vehicle, they are working on our truck for an average of 1-3 hours per week. My second major complain is when Dodge refused to replace our engine after it would not start once the fuel pump and injector were replaced, Vatland refused to provide us with a written report of why. They stated it was all telephone conversations. I understand that, but a written report and summary of the telephone conversations is not an unreasonable request, especially since we suspect Dodge refused as there was a typo on the milage on our first oil change. We wanted the report to argue with Dodge ourselves. While the majority of the staff has been kind and courteous (especially Cass), I would take efficiency and going to bat for us over superficial curtesy any day. Our only HOPE now is that Vatland will FINALLY do what is right, finish taking down our engine and actually be on our side when discussing with the extended warranty so we can get the new engine paid for. To me it's common sense to understand that it was likely a repercussion from the metal in the fuel and the faulty fuel pump and not because I only drove 6000 mi a year that cause the engine to breakdown. If they do this, I would gladly update this review to more positive. So, if you are considering being a customer of Vatland, think long and hard to bring your vehicle in for anything more than routine maintenance or you may be without a vehicle for months instead of weeks. I would drive the extra 20 mi to the next closest Dodge/Jeep. Or if you are in the market for a new vehicle, strongly consider another manufacturer with a local service department that truly puts customers first. Vatland you can do better.
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January 2024 by Ray Ferrara
My service writer got us in on a holiday weekend for emergency repairs! The technician and service writer worked together to get my vehicle fully operational!
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December 2023 by Jason Jones
Good service. Fixed problem.
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December 2023 by Art Cozad
Great service, particularly the management team and parts department. Above and beyond!!
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December 2023 by Joshua Alberico
Great job as always!
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December 2023 by Kathleen Rudolph
I have finally learned after 6 years what the best time to take my car in for service- Jersey told me the secret!! And I have always been treated with respect...
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December 2023 by Michael Blasko
I went in for an oil change, it was Great!!!Prompt, Courteous , Service as usual. They also checked tires for rotation and did not need at the time, they let me know , nect oil change instead of changing me. Debbie is Very Professional and scheduled an appointment for Service on my jeep while I was there. Awesome Service!!!!Both on my jeeps go there for Service.
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December 2023 by Pamela Burdgick
I had a problem with a tire and they helped me immediately. They also noticed I was due for an oil change and did that as well. Friendly, courteous and efficient service person.
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December 2023 by MARK WEISS
The work was done in a timely manner with explanations done along the way. Service advisor was very friendly and efficient.
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November 2023 by William West
Friendly, professional service. Repaired my Jeep quickly!
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October 2023 by Jesse Cruz
Jersey is great! Helpful technician!
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October 2023 by Susan Wilkins
Service advisor Debbie Stout was great. Polite, listened to issues and questions I had regarding my Jeep Wrangle. Told me upfront may not have part and could be till following day for me to pick up Jeep and was I okay with that. At conclusion she parked my Jeep for me due to pouring rain. My jeep was ready that day by mid afternoon. Couldn't ask for better service!!!
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September 2023 by David O.
Took my 2022 Jeep Gladiator there today. Seems the cable came off the parking break lever. My Gladiator is manual so having a working parking brake is kind of important. Sat in the Gladiator for 10 minutes waiting for someone to talk to me as I didn't want to leave it unattended. Someone finally came out, I explained the issue and they told me their earliest appointment was the 16th or over two weeks away. I think it would be important to take care of this problem sooner rather than later. It's also called an emergency brake for a reason. In a nut shell their service department was useless. I am taking it to the dealer I got the Gladiator from, it's an hour away but I was told they could look at it tomorrow, not two weeks from now. Wish I had read Vatland reviews before I took off from work and wasted my time.
