Scott's Sporting Goods is a friendly and helpful store known for great customer service. Customers appreciate how staff go the extra mile to assist with their needs. One customer praised Kris for quickly fixing a glove and helping with softball gear, making her daughter's games possible. Another reviewer highlighted the helpfulness of Penny, who guided them through the process of ordering custom embroidery shirts, which turned out great. The store is praised for being personable, thorough, and reliable, providing quality products and excellent service. Overall, Scott's Sporting Goods is a trusted place for sporting gear and custom embroidery needs.