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June 2024 by Maritza Paulino
This branch is horrible!!!!! Been in many ti.es and can never get good service. Tiffany should no be working in custo.er service because she's always rude.
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November 2023 by santouha01
Bad bank bad staff...customer service never answer..all I have to say get away from this bankWent to solve a problem they made wait and all the offices empty and the employees sitting out talking about rain and sandwiches......
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September 2023 by John Bartley
Easy bank to deal with
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May 2023 by Charles Brown
The employees are always nice and polite.
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December 2022 by Stephanie Tabb
They’re supposed to be open until 2pm on Saturday. We arrived at 1pm to open a safety deposit box with myself and two immediate family members.The person at the desk said no one was available to help us and we’d have to make an appointment a week out.We fly out tomorrow, so this isn’t possible and we explained this to the woman at the desk. This was the first time all of us were together in the past 2 years. Everyone needs to be in person together to open the box together.I thought being open until 2pm meant the bank was actually open until 2pm and not by super advanced appointment only.Go elsewhere if you need a bank that actually does banking.
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December 2022 by Thomas B.
I have been trying for over 2 weeks to talk to someone in this bank to help me resolve a problem with a home equity loan I had taken out in 2010, and paid off several years back, at which time I thought that the account was closed. the problem is, the lien against our house is still being carried on their books, and still registered in the courthouse and on my home owner's insurance.I just want the lien removed, and a statement for my insurance company. they have been of no help thus far. What can we do? I don't believe that this should be worthy of legal measures for what used to be standard day to day activity for a reasonable bank.
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November 2022 by Kevin Crowe
Checked in and got my new debit card the same day.
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April 2022 by The Nerd Dad
Don't call between 12pm & 1pm because you will be hung up on until the clock strikes 1. I called at 12:30 (during my lunch break) and I got dead air until the call ended. I assumed that it timed out from call volume, so I called back. This time the receiver got picked up and slammed down I can only assume leaving it off of the hook so my calls went completely unheard. When I called back again I got dead air till exactly 1:00 pm, and when I talked to the person they sounded irritated with me. Trying to keep my cool I told them why I called, and they simply said "I can't help you with that, but I can give you to the 800 number or direct you from here." WHY NOT ANSWER THE PHONE AND TELL ME THAT 30 MINUTES AGO! At this point I was back at work and couldn't follow up. Thanks for nothing.
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February 2022 by Kari Thompson
Can never get any service.. no one answers the phone
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July 2021 by M
Wonderful, pleasant staff who are very willing to help...when they are finally able to get to you. Unfortunately - and this is just a presumption - the branch seemed quite understaffed, I’m sure due to corporate’s “Covid response.” You now have to request a deposit slip/withdrawal slip and a pen, as that, too, has been “put away” due to “Covid” for some reason. But the staff very promptly and kindly provide them. Overall, wonderful branch whose local employees seem to be victims of an over-the-top corporate-directed “Covid response” just as much as their customers are victims of such. Quite unfortunate.
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May 2021 by Maggie Mazyck
I get to see handsome brothers in work suits at this PNC. What a treat, thank you!
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May 2021 by James Scott
Great service friendly staff
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February 2021 by Peggy Anne Jordan
Moneiphae Wilson is an extremely competent, professional, kind and caring Loan Officer for Consumer Lending and Equity Loans! She is also a fantastic Banker for all things Checking, Savings, Credit Cards and Digital. I recommend Moneiphae anytime you need a TRUSTED and HONEST Banker at a local PNC. She is your girl!
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February 2021 by Hope & Happy Endings
Wonderful, pleasant staff who are very willing to help...when they are finally able to get to you. Unfortunately - and this is just a presumption - the branch seemed quite understaffed, I’m sure due to corporate’s “Covid response.” You now have to request a deposit slip/withdrawal slip and a pen, as that, too, has been “put away” due to “Covid” for some reason. But the staff very promptly and kindly provide them. Overall, wonderful branch whose local employees seem to be victims of an over-the-top corporate-directed “Covid response” just as much as their customers are victims of such. Quite unfortunate.
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January 2021 by Elizabeth Beach
Staff is friendly and helpful. Want to give a special thank you to Candice for making our home purchase a pleasant, efficient experience with extra concern for making our transaction a secure one. Her professionalism, knowledge, efficiency and friendly demeanor were greatly appreciated.
