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June 2024 by Matt Endres
Fast helpful service from Andre. Went in for a new phone and service and left happier then I expected. The whole process was super quick and easy. I will be returning for any future purchases
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June 2024 by mark ayala
That place use to be helpful. But till they hired a few people I didn't get any help. I chose to go to a different provider. I tried to go back and got ripped off. Was lied to and taken for a ride. I told them I would come back if got my old plan and a good deal on a phone. I was told yes and was told I get my 30$ a month unlimited plan a a new phone for 20 bucks. Then was told she would try and get me a phone case and didn't tell me I was going to be charged for the case and box charger. Not to mention I was charged 186$ and was never given my receipt. Not to mention I called metro 611 info was told there is no more 30 dollar a month plan and that they only have on record 85$ payment for 75 dollar plan and insurance for 10. When I went back again was told I was on 30 dollar plan and was emailed my receipt and still no receipt can get my pin to get access to account. So I am out 186 bucks phone I can't access account with and just totally pissed off
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April 2024 by Brenda Patwary
Store not open at 9 am went back at 10:00 am store still not open!
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April 2024 by kassandra Toledo
France’s did great!!!
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April 2024 by Merlin Wyllt
Professional, smart, and helpful... Was a pleasant experience and left the store satisfied...
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December 2023 by Lindsey Grace Mercado
I wish I could give 0 stars. I was charged an additional $9 every month since April 2023 on some insurance that I did not consent for and had no idea until December 2023. That’s an additional $63 for the past 7 months for no reason. I have been a customer of Metro since 2016. Customer service online was incredibly helpful. Be careful with this location. Employees will apparently sign you up for a service without your consent. I’m not sure if they get incentive for it, but it’s unacceptable and incredibly seedy. Go to another location.
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December 2023 by Mimi Bryan
Nick was amazing! He got my phone charged. Best customer service experience I have ever had in that store! He was kind enough to interact with my Oliver. So I purchased new items for my phone.
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July 2023 by Valentine Verna
Best customer service
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July 2023 by Jeff Winchell
This p.s
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July 2023 by Bobby Brown
Worst phone service, two cups and a string is more reliable, customer is terrible, the store is a joke need to start a class action law suit to shut them down I'm contacting people to find out how to start one
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July 2023 by Jules Bedford
I'd bet a million dollars if I had it that the employees here are high off something! I know the signs!!
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May 2023 by James Bittner
Titiana the assistant manager at this store was amazing great customer service solved all my problems for me ! I would 100% recommended coming to see Titiana at this store ! Thank you ! Great person with character, understanding saved my life !
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April 2023 by Theresa N.
My aunt went in because she thought her cell phone I got her was turned off, it wasn't it was because some of the AT&T towers were down....the girl in Metro didn't mention this to my aunt, I had gotten her a phone and paid the bill here in kentucky so she wouldn't have to worry about a phone. Well the girl at Metro sold her a phone and charged her about 150.00 and 55.00 month now, my phone I sent her cost me 20.00 a month. Anyway the girl took the Sims card out of the phone I got her so now I'm going to have to get her a new sims card and another phone, set it up and mail it to my 84 yr. aunt.....That's why I wouldn't recommend Metro that was horrible and the girl is a thief. Metro isn't the type I want to get service through knowing that they steal from a senior citizen. And I wouldn't give them 1 star if I didn't have to so I can post this review.
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July 2022 by Shamika Reed
Great store!&my Favorite store actually Denzel and Tiffany has great ? Customer Service& very Pleasant
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July 2022 by Challis Russo
Dishonest people.
