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October 2023 by Mary Esposito
I’ve done business with Jetsons several times over the years and have never been disappointed. This time I bought a dishwasher and it has worked excellently.
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October 2023 by Special Report McDrone FPV
Update 10/5/23This company doesn’t have a clue….just received a call from Jetson wanting me to pay more money after initially scheduling a service call and paying $100 deposit. They still haven’t ordered the part needed. I questioned her as to why??? She immediately told me she would have to call me back. Guess I’m still waiting…….After waiting a week for the service tech to arrive to fix my JennAir 42” built in refrigerator they didn’t fix it, he didn’t even attempt to fix it. He’s here for 5 minutes to just look at what’s wrong with it. Really? When I made my appointment I specifically told them only 2 led lights out of 13 are working. (Needs a new light kit) duh…. I also told them I need one new door seal out of 2 doors. Remember they (Jetson) have all the information they need, make, model, serial. I purchased it from them along with a double over, cooktop, hood, and dishwasher. How hard is it to order the parts if not in stock and have them when you arrive prepared to complete the job on your first visit? The tech was friendly and professional but this is NO way to run a business. So now I wait until they decide to call me back to reschedule an appointment to complete a simple job.
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August 2023 by Eva Van Sickle
I purchased a Frigidaire frigerator 6/2/23. The ice machine was not working so I called for service. Went away and service tech came 7/28. I need a new condenser, evaporator and cellinoid (not sure of spelling) and that it was a fire hazard. It was 133 degrees in the back. I asked for a new fridge. They would not swap it out. Called Frigidaire they sent out another tech a week later who agreed and told me to unplug it and throw out everything in the unit. I am now without a fridge for a week and am waiting for parts which will be another week if I am lucky before they arrive and are installed. Even if they do this whatever parts are left will be fried as the unit was at 133 degrees for several weeks. This is a lemon and they will do nothing about. Quality service is not what Jetson’s gives.
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July 2023 by Rodney Shiloh
There were three things I wanted in a new washing machine. I wanted a washing machine with an agitator, that would “completely” fill the basket with water, and the option to soak my cloths. Well, that’s exactly what I got with the help of Marty, the store manager. I’m not big on doing laundry to begin with, but I can definitely say, “I love my new washer!” I purchased the GE® 4.5 cu. ft. Capacity Washer with Stainless Steel Basket. This is the machine I grew up with! I don’t need to “Bluetooth” my washing machine, I just need it to completely clean my laundry. Thank you Marty and Jetson TV & Appliance in Vero Beach, for the completely painless experience! And yes, I walked in with my google in hand, and still was treated with superb customer service! Ha ha haSide note: Jetson’s delivery process is great! They send you a link that allows you to track your delivery down to the location of the delivery truck. This allows you to “get on with your life,” while you await the delivery of your product. The delivery guys couldn’t have been nicer!
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July 2023 by James damsgaard
I went in to purchase a stove and maybe a microwave to match on July 3rd. 3 guys sitting behind the desk we asked if they had any gas stoves and was told no they don’t sell many. We asked if they could get one and they said yes. There was no one else in the store we were there for 10-15 minutes no assistance. When I asked about the self clean he was abrupt. We went to Lowe’s ppurchased the stove g
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May 2023 by Alan Feldstein
Just received a new refrigeratorVery promptI cannot say enough how wonderful the two gentlemen that made the delivery I believe their names were Prince and CliffVery nice and respectful and they cleaned up after they were done and disposed all the garbageVery happyAlan Feldstein
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May 2023 by Erik Collins
We worked with Josh to coordinate purchase, delivery and installation of three TVs and an induction range. He was knowledgeable, personable, patient and very informative. He helped us make good decisions re: what to purchase and then coordinated delivery of everything on the same day. Chris and Brian installed the TVs and they could not have been nicer and went the extra mile to explain how the TVs worked. Thanks to Josh, Chris and Brian we had a great experience.
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May 2023 by Nancy Ann
Best appliance store ever!Ordered, delivered and installed washer/dryer in less than 24 hours.Thank you Marty @Vero Beach store!
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March 2023 by nicole carroll
My husband and I went in today for a new oven. Dexter helped us and I am very pleased with our experience. He was so friendly and took his time to show us every option and detail. He made it so pleasant.
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March 2023 by IRENE CAFIERO
Jetson in Vero has the best customer service anywhere I have ever ordered any items from. Keep up the great customer service. Thank you
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March 2023 by Peter W.
Absolutely horrible service experience. Being strung along by various service staff members. Took about a month to get service appointment. Then appliance was taken for in-shop repair. Delivery being repeatedly rescheduled due to "staff sickness," "miscommunication," "I don't know who you talked to ...," etc. Last time using Jetson!
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March 2023 by James Miller
They say what they do and do what they say and we can't expect more than that from a company. Had a problem with newly purchased washer and dryer and after repair attempts failed Jetson's arranged replacements units. Jetson TV & Appliance - Vero Beach stood by their products and us their customer. Thanks to Jay, Marty, and Jason for all your hard Work. The Millers
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March 2023 by Cindy Bellora
We bought a fridge on Feb 7th, had a ice maker installed, the wrong one was delivered with the fridge, waited 2 weeks for a new one to come in, installed that one which it never worked, waited for another one to be installed after several phone calls and waiting for repair man to show up. Now Mar.13th no ice and still have broken ice maker can't get the delivery schedule straight one says today they r coming and one says Wed. There has been a lot of my time wasted on this problem, not happy.?
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February 2023 by Debra L.
I had my repair person inform me that my washer was dead. I asked who he liked....speed queen!Purchased at Jetsons. In paperwork it says they should check level. They did not!!! I called and was told to run it and see it's not level!!! If they have to send someone out they are going to charge me a service call! The fn machine has been in my house for an hour. The a****** at Jetson is a perfect 1!!!! Won't buy from them again
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January 2023 by Cynthia Campbell
If your applicance needs repair, you will be sorry you purchased form this company. We have a washing machine, 7 years old, are here half time, so it's really 3 1/2 years of use with a broken machine. Called and was told a week before someone could come, person said we would need a part, another week, called again (and you must call them) now it's another week before someone can come with the part just sitting waiting. All of this and you must call them, NEVER does the repair service call you.
