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July 2024 by Mariela Alvarez
Had an amazing experience at this CVS with each staff member we encountered. Friendly, caring and helpful. Couldn’t understand the poor ratings I read. Most definitely not our experience. We are visiting from Miami. We were apprehensive yet pleasantly surprised with overall experience! Thank you
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June 2024 by Sarah McInnis
Avoid this pharmacy. They either would not have my refills ready or they ignored my calls and the calls of the Publix pharmacist trying to switch my meds. They held my prescriptions hostage. I had to get new ones.
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March 2024 by Butterfly
CVS sucks they have everything tied down they have no one working the check out u have to do everything urself people follow u all around like ur doing something wrong you have to find someone and wait for them to unlock things that cost 5$ crazy how bad this store is . I only go there when Walgreens doesn't have what I need other then that I would not recommend using CVS ...
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February 2024 by Beth P.
I'm not sure how an $8.5 billion dollar company can have stores that are falling apart, dirty, and so few staff that you have to sit in the drive thru for 20 min, but apparently they do and can in Vero Beach. Staff have generally been helpful and appear to be run ragged so I don't blame them. This kind of corporate mismanagement, however, is disgraceful.
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February 2024 by Tom Fletcher
The pharmacy is hell on earth. It’s porky managed.
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January 2024 by JDW
I dropped off a prescription at CVS on US HWY 1 Vero Beach, and was told it would take 5-7 days to fill because it was a transfer from another pharmacy. They would send me a text when it was filled. After 8 days I called, but no one answered. On day 10, I went into the pharmacy and was told that they had no record of the transfer or the transaction! They did have me new address, email and phone #. So how did they get my contact information if I didn't order a prescription? I recommend you skip this location and go directly across the street to Walgreens.
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January 2024 by Dr. Martha Martinez
Extremely long waiting lines & times for pharmacy service.Very few employees available to take care of customers, and some of those employees are even rude to customers.CVS as a corporation seems to not really care about its customers nor its employees.
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January 2024 by Phillip S.
This is the worst customer service I have experienced recently in the healthcare setting. I had an Rx for a pain medication called in this morning @ 9 am. I stopped by @ 1:25 pm to see what the status was since my text notice from CVS being processed @ 9:18 am was the only communication. I went to the pharmacy providing my information and was informed they did not have enough in stock to fill it and it was on back order for the last 3 weeks...not sure when it would arrive, really!?! I asked when or if they intended to contact me as this is an acute medication...crickets! I asked if another CVS would be able to fill it and was informed they could not discuss controlled substances over the phone, OMG? Can't discuss between pharmacists, WTF! At this point he informed me it was lunch time and closed the gate, with a closing till 2 PM for any other issues. How this pharmacist ever got hired to be in healthcare with a role in patient care / management of any kind provides a testament as to how far the practice of pharmaceutical management has sunk. Based on this experience I would not trust any information or consultation from this location...take your Rx somewhere else, your health might depend on it!
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December 2023 by M D.
CVS is so unethical. They give you a 20% off one item coupon, but when you pay with your extracare/carepass points, it lowers it to almost 1%, they play a lot of games with their extracare and carepass programs. Today I decided to cancel the carepass. I am tired of their racket, they are not upright nor ethical and I really question them as an efficacious business now. You need to ask them to do the 20% off first manually at the cashier then use your points. It really is so unfair and unethical how they operate. On top of it, today when we went to pick up our prescription in the drive thru we were treated so poorly and the lady was hateful and never would give us our receipt. Child-like, hateful, and dismissive behavior from her, their employee. CVS overall has a lot of issues, no matter what store you go to. No wonder they have an F on the BBB and mostly 1 stars on most review platforms. Are they proud of this? They really need to improve so much with this business which is supposed to care about health.
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November 2023 by Madeleine Szabo
Excellent service. Great store. Easy to find items. Very helpful staff.
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September 2023 by Amanda Rivera
This Pharmacy is phenomenal!! Excellent service !! I’m so glad I switched over to them !!! Thanks a million :)
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August 2023 by Juan Furones Ruiz
Super professional team
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August 2023 by Doris smythe
Worst drugstore in the nation2 hr. Wait in drive thru is UNNACCEPTABLE!!
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May 2023 by S Lu
For CVS MANAGEMENT:Male worker, very unprofessional:-Pants down, showing underwear.-smells like Marijuana.- very rude and very inapropiate when asked a question, answers inapropiate ways and inapropiate content.- every time I've been there, he's with his cell phone at hand, not Working.- doesn't respect customers,- he was rude inapropiate to female coworker,-Blocks isles with boxes, customers can't get thru to buy merchandise.- ungroomed hair, dirty looking long hair dreadlocks.Very unpleasant and even scary experience, by the strange behaviours, answering customers inapropiate things, unknowleadgeable, and smelling like marihuana?, scary experience,Will not return!
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April 2023 by L BG (Laura)
I called and they have the most atrocious phone system ever. And after surviving that I then spoke to somebody who didn't understand what I was saying due to language barriers. That was just really frustrating. Something that should have just been a quick easy experience.
