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September 2023 by Google user
The blonde haired girl with the glasses that works in the back there does not know what she's talking about or when it comes to your insurance she should be fired
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February 2023 by May Z.
Pharmacy and staff have the absolute worst attitude. They are always on the defense and always seem frustrated and tense. Sadly, It really looks like they hate their jobs. Quality customer service/care does not exist. Transferred my meds out and absolutely won't be returning!!
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January 2023 by Robert White
Painfully slow pharmacy
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April 2022 by Kathy P.
Called to renew a prescription, took 25 minutes for my call to be answered. When I told the woman that answered that I was on hold for 25 and was then asked to again give the info that the automated annoying line already asked for, she told me Please do not be mean. What a stupid reply. Really poor customer service especially from a pharmacy. My CVS in NY is excellent but when here in Florida this is what a encountered.
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March 2022 by M D.
Not good problem solvers here to return an item. Not sure who are worse the computers or the stupid people using them, show some problem solving skills at the front register. Not impressed. The brother and sister employees are very nice here, they are good, too bad they were not there when I went it. The one pharmacist does not listen and give you a chance to talk, she hangs up before you can complete a sentence. They make some odd mistakes and forget to put peoples insurance and copays on their prescriptions sometimes, inconsistent and cause frustration for customers. Some care, some don't. CVS has lots of issues!
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August 2021 by Linda G.
If I could have given zero stars that is what this CVS deserves. Horrible customer service. Waited on hold for over 28 minutes snotty ass man got on the phone and you couldn't even understand him. Then the pharmacist Colleen got on the phone, stated she couldn't find my husband in ANY CVS profile, however he has had prescriptions filled both in Melbourne, FL and Stockton, CA. If they didn't keep a person waiting for someone to answer the pain medication issues would have been taken care of. By the time they got to answer the phone-they are "short staffed" and doing the COVID injections, they could care less about people calling about if their prescriptions were filled. This store needs to be closed down. Filing a formal complaint with the Pharmacy Board of Florida to perform an investigation into the way they treat people trying to get prescriptions filled. By the way- per Colleen-if they had the staff-they would answer the phones timely. What a cop out. You got lots of money from the federal government for COVID shots-pay employees to work at this horrible store. You should be ashamed of yourself. After a patient has had surgery and you try to get the needed medication this is the shit you deal with if you go to CVS.
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July 2021 by Robert B.
They have at least one pharmacy tech who does not know how to SHUT UP! Silence with attentive listening would be nice and a tad more professional.
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May 2021 by Anfisa Trubina
This pharmacy team is not polite. I communicated with four people from the team including supervisor. They all tried questioned me in impolite manner, made me wait, refused to call doctors to get refills. I did not have any idea why they talked with me this way. They tried to do as little as possible for other customers as well, for example, not to ring other pharmacy products. If you have choice to go to another pharmacy, do it.
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May 2021 by Nikki Ladouceur
Love this cvs, everything is so easy to find and it’s always clean and can easily find anything I am looking for. Staff is extremity Helpful and ready to assist Whenever I have a Choice between here And Walgreen I am always going to choose this Cvs. Oh and they have A fast Pharmacy team and Photo dept. is quick as well
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December 2020 by Kimberly K.
My daughter tried to get a routine prescription today that she has been filling for over a year in Chicago. The pharmacist was irritable, short, and unwilling to help her. The pharmacy did not help access a universal coupon that brings the cost of the medication to zero, so told her it would be $200.00. We will NEVER go back to this CVS, the people are rude and completely unwilling to help. Don't waste your time at this CVS.Kim K.
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December 2020 by Brooke S.
I was forced to use CVS because of my insurance. This was the closest to me, so I came here. Never had an issue with the pharmacy until I encountered the pharmacist named Robert Aston. He has been rude to me since the first time I ever spoke to him and he has the personality of a doorknob. Every month he gave me a really hard time filling my prescription because he can't understand basic math. Every month he calculated my days supply wrong and was ignorant to company policy. He tried to tell me how to take my medication which is illegal and outside his scope of practice. Since he is not a physician, especially not my physician, he can't tell me how to take my medicine outside of what was written, which is what he tried to do once. He has lied to me on numerous occasions, and it was not beneath him to make me jump through numerous hoops to get my refills only to deny me after I had jumped through said hoops. He conducts business based on his "views" and not according to CVS policy and the laws governing prescriptions. If you want a pharmacist that lies, can't count, and gives you an all around hard time for no reason. Then he's your man.
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January 2019 by Margie H.
I have used this pharmacy for approximately one year, that is one year too long. I had automatic ordering for both my blood pressure medication and my Actonel. Actonel is only dispensed for one month at a time. This is a medication to help rebuild bone density. I've received texts stating it was ready for pickup, when it's not countless times. I finally called my insurance company and was told that I do not have to use CVS! I finally made the switch!!