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April 2024 by Betty Barber
This store rocks. Every staff member is knowledgeable and friendly. Larry is a phenomenonal resource!
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April 2024 by Michelle Casper
Unbelievably busy with all uneducated customers (including me) yet David and Mike has extraordinary patience with EVERYONE! Highly recommend this location!
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March 2024 by M Q
Mitch has helped me a couple times now and he is EXCELLENT and uniquely kind. He deserves a promotion. Great guy and thank you for formidable service.
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March 2024 by Kevin Loy
Went there 2 days ago. Walked in and was immediately greeted and helped. David was my rep but all the guys when they weren't with a customer made sure I was good. David found my free upgrade and got me started. While items were moving to my new phone he was able to take care of 2 other customers. While I was there all customers seemed satisfied as I was. David was very knowledgeable and efficient
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March 2024 by Chris Vogler
I went to the store looking to add family to my line. The rep could not have been less useful. He basically talked to me for 90 seconds and told me to go online and look a pricing. It was pathetic customer service in my opinion.
Edit to respond to the owner:
I went to the Verizon store at Venice and Jacaranda and received excellent service. I don’t know that I would ever go back to this location.
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February 2024 by David V
This store is great. Excellent service with a knowable staff.
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February 2024 by L S
Excellent customer service
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February 2024 by Paul Wichert
Heads up on this Verizon store. They are short tempered with the elderly. If you ask questions they think are simple they disparage and talk down at you. Word to the Verizon regional mgr. your in south Florida most of your customers are retiree's and likely need more communication. Why hire Gen X and millennials that are incapable of communication skillsYour not that different Han all your competitors eventually your customers will leave when they feel your support is inadequate and agents are disparaging
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January 2024 by Christena Doher
Louis was amazing, took the time to really help me when others ive called could not, he cared and got my problems fixed. Give him a raise.
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January 2024 by Jontavious Britton
Amazing!!
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January 2024 by Aubrey Court
Purchased an Apple Watch from the store recently. Wanted one with specific features..they sold me the wrong one. I returned it to the store a few days later after realizing, and had to pay a $50 restocking fee.. Verizon employees had to google which watch had certain features because they didn’t know….I’m not hurting for the $50.. just disappointed that customer service wouldn’t waive the fee even thought they agreed it wasn’t right.
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November 2023 by Travis Reynolds
This store has taken care of our family for a decade and they do an amazing job! Rich helped us understand what to choose out of so many deals and was so patient with us as we went through options. He found deals we didn’t even know about and never pressured us. You will be glad you chose this store!
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November 2023 by Bob Burress
Rich was very knowledgeable and helpful. Great service!
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November 2023 by Pat Reichenbach
Eva was very patient and persistent
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November 2023 by Preston Campbell
I went into the store after not getting answers or issues resolved over the phone and was greeted by the manager Mitch. He took the time to listen and resolved my problems. He then went further in my account and found me awesome promotions on devices. I was ready to leave Verizon but with his excellent customer service and value he found for me and my family I'm staying with Verizon and we are enjoying our new apple watches and phones. Great person and asset to Verizon. Not many left in the retail sales world like Mitch. We thank you!
